Daniel Tatulea

adcxyv@r.postjobfree.com

Career Goal – To achieve and excel at my present and future jobs

Main qualities – Dynamic, team player, serious, honest, trustworthy, fast learner, versatile, autonomous

Professional Experience

2019- AXA Life Insurance - L3 Analyst/Windows Migration

Part of L3/Windows 10 migration team

Analyze migration requirements, propose coherent solutions and implement them

Win 10 imaging & deployment

Manage Incidents, Tickets & Changes

Manage domain, users and machines with Active Directory

Support in house and remote users

Office 365/Windows 7/8/10 Sharepoint,

SCCM(packaging, deployments etc), OneNote, OneDrive/OwnCloud,

Change Management, Agile WS,

Confluence, Planner, Airwatch,

iPhone, Agile WS, ServiceNow, Silva,

Ricoh PS Mgr

Packaged, tested, implemented POC's,

AV Solutions (Cylance,SEP), Win10 Features, Various Apps, SQL

Took part and spearheaded several projects

Such as Mac, Android, JAMF

Solved P1 INC w/my team

Contributed to the infrastructure and its functions

2018 Willis Towers Watson - L3 Analyst/Windows Migration

Part of L3/Windows 10 migration team

Win 10 imaging & deployment

Managed Incident tickets & resolution

Support in house and remote users

Application support

Office 365/Windows 7/8/10 Sharepoint,

SCCM, OneNote, OneDrive/OwnCloud, Change Management, SalesForce, Voip, Cisco, F5 etc.

Agile WS, ServiceNow

Contributed to the Windows 10 Migration Project

Deployed Windows images via SCCM

Sole Onsite IT Analyst

Solved incoming Incidents from L1/L2 as one of 3 L3 Engineers in Canada

Acted as Executive TS for Directors, Execs, VP's and HPC (high profile clients)

2018 Logistec Corporation - L3 Analyst/Windows Migration

Part of L3/Windows 10 migration team

Provided L1-2-3 support including

application support in house and third party

Manage Incident tickets & resolution

Support HO and remote users

Office 365/Windows 7/8/10 Sharepoint,

SCCM, OneNote, OneDrive/OwnCloud, Change Management,

SalesForce, Voip, ServiceDesk, etc.

Agile WS

Undertook and saw to the end both the

Windows 10 Migration Project and

The Hardware Refresh/Upgrade

Acted as HQ SOT

2016-2018 AEI Inc - Analyst Incident/TI

Hosting; fiber optic; voip services

Managed the ticketing system & ticket resolution

Managed the services portfolio

Acted as a point of reference for service calls

Provided pre and after sales support

Managed Admin/TS queue as needed

Supported end users and enterprises

Spearheaded the IT Change Project

Migrated Windows machines

2015/2016 IBM - Level III Analyst - SWD Software Distribution

Part of L3/Windows migration team

Support the firm's clients within the software delivery team, manage software deploymentsj

Manage migration projects, the ticketing system, work orders, incidents and escalations

Analyze requirements, procedures, and problems, propose coherent solutions and implement them

Monitor and troubleshoot jobs for financial institutions

IBM Tivoli/Maximo

Capture, prepare and deploy Windows images and packages

2013/2014 TD Bank - Level III Analyst - Deployments Specialist

L3/Windows Migration Team

Manage and support mass Windows image and package deployments via Microsoft SCCM and IBM Tivoli for the firm's clients, servers and workstations

Support Windows XP/7, Citrix, AD, Exchange, Office 365, SCOM, SCCM, Lync

Support, troubleshoot, report and follow up service tickets for the USA and Canada

Manage the SDM ticketing system, work orders, incidents & escalations

Post deployment application support

2012 BANQUE NATIONALE - Level II & III Support Analyst

Support & troubleshoot bank clients software & hardware issues, remotely via VPN, Citrix, SCCM

and face to face

Capture, prepare and deploy Windows images

Support Microsoft Systems and software including Windows 2K,XP,7, Active Directory,Sharepoint

as well as Symantec encryption, antivirus, firewall, IBM software Tivoli. Notes, AS400 and other banking applications

Support and manage tickets, work orders & incidents in ISM/Maximo as well provide support for a large number of applications while maintaining and keeping up to date the KB

Browser support : Internet Explorer(all versions), Google Chrome, Mozilla Firefox, Opera etc.

Extensive application support

Murex, Cognos, Bloomberg etc.

2011/2012 IBM - Computer Operator - BNC Client

Provide support & troubleshoot the client's software & hardware issues while on location and over the phone and remote. Manage backups, Microsoft Software such as Windows 2000,XP, 7& Active Directory, SharePoint, and IBM software such as Notes, Tivoli..

Support a large number of applications and manage the ISM ticketing system

Extensive application support

2008-2010 Shaw - Support Specialist SII

Support over the phone & internet the company's proprietary satellite receiver software & hardware

Provide training to employees and create new sales opportunities

Minimize losses and improve customer confidence in the company's image and products

2008 Trading Firm - Risk Manager

Managed risk for the firm's clients and their employees, both remote and on location

Provide trading application support and training to clients and their offices' day traders/investors

Managed trades and settlements for the firm's clients

Minimized losses and improved client confidence in the firm's capabilities/security

2002 – 2007 MMX C.I. - Technical Support Supervisor

Manage and support the company's technicians

Provide user support over the phone & internet while being on call 24/7

Troubleshoot, install and configure new software & hardware for the clients

Support Windows systems and applications such as NT,2K,XP,Vista,Office,Office(Word, Outlook, Excel, PowerPoint, Access, Frontpage), Exchange as well as Active Directory, Lotus Notes, Clarify, Eudora,

Vmware, HyperTerminal, Vpn,VNC, Ghost,PhotoShop, Explorer, Mozilla Suite, Norton Suite, McAfee,

F-Secure, Nero AG Suite etc.)

Configure Windows shares and install third party applications

2001-2002 PC Consulting & Online Trade

Provide support and troubleshoot high end gaming machines and workstations

Support current and past customers

Install, configure and maintain systems as required by the clients

Language Skills

English: full professional proficiency (speaking, reading, writing)

French: full professional proficiency (speaking, reading, writing)

Italian: professional proficiency (speaking, reading, writing)

Romanian: professional proficiency (speaking, reading, writing)

Hobbies – Sailing Vessels

Academic background

2008 McGill University - Management

2000-2003 Université de Montréal - Computer Science

1997-1999 Midland Collegiate Institute - OAC

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