Accounts Payable Customer Relations

DABA ABY DIOUF

Reynoldsburg, OH 614-***-**** ************@*****.***

Languages: English & French Work Authorization: Eligible to work in the U.S. SUMMARY

Detail-oriented and bilingual finance professional with hands-on experience in accounts payable, financial software systems, and customer relations. Skilled in SAP, Sage, and Microsoft Excel, with a strong foundation in data analysis and reconciliation. Known for accuracy, organization, and cross-functional communication in fast-paced environments.

TECHNICAL SKILLS

- Finance Tools: SAP, Sage, DocuWare, Microsoft Excel (PivotTables, VLOOKUP)

- Accounting: AP/AR, reconciliations, check runs, invoice processing

- Statistical Tools: SPSS, R, Stata, CSPro

- CRM & Office: Salesforce, Microsoft Office, Sphinx

- Languages: Fluent in French and English

PROFESSIONAL EXPERIENCE

Bilingual Scheduling Analyst, Mettler Toledo - Columbus, OH (Jan 2024 - Jun 2025)

- Coordinated technician schedules based on client priority and availability.

- Conducted routing analyses to optimize service delivery timelines.

- Provided bilingual support to French-speaking clients to ensure satisfaction. Accounts Payable Specialist, Capital City Group - Columbus, OH (Jan 2023 - Dec 2023)

- Processed invoices and reconciled credit card transactions using SAP.

- Executed check runs and resolved vendor issues with professionalism.

- Streamlined discrepancy resolution, improving payment cycle efficiency. Client Relationship Partner, BrightView Enterprise Solutions - New Albany, OH (Jun 2022 - Dec 2022)

- Managed corporate client accounts, contributing to revenue growth.

- Collaborated with finance and sales to deliver tailored client solutions. Customer Service Representative, Answernet - Remote, USA (Dec 2021 - May 2022)

- Handled insurance-related customer calls with empathy and efficiency.

- Ensured confidentiality while supporting clients in crisis situations. Research Analyst, STAT AGENCY SARL - Dakar, Senegal (Jun 2020 - Jun 2021)

- Conducted economic research using SPSS and CSPro. DABA ABY DIOUF

Reynoldsburg, OH 614-***-**** ************@*****.*** Languages: English & French Work Authorization: Eligible to work in the U.S.

- Created dashboards to present data-driven insights to stakeholders. Administrative Clerk, Smile and Cream International - Dakar, Senegal (May 2019 - Dec 2019)

- Maintained financial documentation and compliance records.

- Supported the finance team with internal reporting tasks. English Tutor (Volunteer), The Columbus Literacy Council - Columbus, OH (Feb 2018 - May 2018)

- Provided ESL instruction to adults, customizing lesson plans to needs. EDUCATION

Bachelor's Degree in Statistical, Economic, and Financial Analysis UCAD-CREFDES, Dakar, Senegal (2018 - 2021)

Associate of Science

Columbus State Community College, Columbus, OH (2016 - 2018) High School Diploma - Economics and Management

SALDIA High School, Dakar, Senegal (2015 - 2016)

Vocational Certificate - Accounting Assistant

SALDIA High School, Dakar, Senegal (2014 - 2015)

REFERENCES

Available upon request.

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