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Sales Office

Fereej Ibn Dirhem, Qatar
March 14, 2020

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Mobile: 971*******


Career objective:

To work with an institution where, is a scope for self-improvement and Knowledge enhancement which will provide an opportunity to exhibit the best of my ability.

Academic Qualification:

Completed MBA in Human resource management at Annamalai University in the year 2015.

Pursued BBA - Bachelor of business administration at Sri Sankara Arts and Science College under Madras University in the year 2013.

High school from state board of Tamilnadu in the year 2010

Work Experience:

Organization: Tata Consultancy Services

Duration: (August 2013- March 2019)

Career Summary:

More than 5 years working experience in Non Voice based BPO supporting the customer

Good knowledge of MS Office suits

MBA with strong analytical, Problem solving and client interaction

Ability to grasp new technical things quickly

Strong english communication skills


Role: Workflow Specialist

Process- Report Services

Extensive experience in writing stored procedures, functions and views.

Identifying the Sales performance of a specific Product / Market

Research and Analyze Market variations

Through analysis about market performance of the competitors and suggesting various options improve the sales.

Supporting onshore clients via email or phone to perform market analysis & market research on the basis of on shore team inputs.

Handled a separate team called AOD and worked on the reports on the new platform and tool

Process - British Telecom

Provide Internet services to BT customers and Broadband connection to corporate & Government sector in UK.

Core job involves processing Ethernet Provision and all types of Cease & Modification work for BT customer's for NET.

Handling various client related reports, allocation of jobs on a daily basis along with details of jobs processed from other queues as well.

Process- IDM

Providing support for CA administration related issues

Documenting the tickets raised by employees

Rectification of Queries raised by Employees

Documenting the IDM related application migration

Handling and Migrating user Identities from Non IDM to IDM environment.


Found an automated tool to help team to work effectively

Have got appreciation from client for having zero issues in the projects handled

Selected as best performer of the month for my excellent performance.

Handled a separate team called AOD (Answers on Demand)


Brain Bench training on communication

Soft skill training like business eti

Digital and WBT courses on IoN platform

Brainbench course on C++


Capable of working in challenging environment

Ambitious, smart working, energetic and well disciplined

Positive thinking, self-motivated and flexible & Good communication skills

Team Player & having capability of leading a small size team

Personal profile:

Date of Birth : 16.01.1993

Husband’s Name : Goudham V

Permanent Address : No.39, 2nd Street, Sri Mahalakshmi garderns, Kondayampalayam, Saravanampatti, Coimbatore

Passport no. :

Languages known:

Spoken: English, Tamil

Written: English & Tamil.


I hereby declare that the above furnished Particulars are indeed to the best of my

knowledge and belief.




Contact this candidate