To work with an institution where, is a scope for self-improvement and Knowledge enhancement which will provide an opportunity to exhibit the best of my ability.
Completed MBA in Human resource management at Annamalai University in the year 2015.
Pursued BBA - Bachelor of business administration at Sri Sankara Arts and Science College under Madras University in the year 2013.
High school from state board of Tamilnadu in the year 2010
Organization: Tata Consultancy Services
Duration: (August 2013- March 2019)
More than 5 years working experience in Non Voice based BPO supporting the customer
Good knowledge of MS Office suits
MBA with strong analytical, Problem solving and client interaction
Ability to grasp new technical things quickly
Strong english communication skills
Role: Workflow Specialist
Process- Report Services
Extensive experience in writing stored procedures, functions and views.
Identifying the Sales performance of a specific Product / Market
Research and Analyze Market variations
Through analysis about market performance of the competitors and suggesting various options improve the sales.
Supporting onshore clients via email or phone to perform market analysis & market research on the basis of on shore team inputs.
Handled a separate team called AOD and worked on the reports on the new platform and tool
Process - British Telecom
Provide Internet services to BT customers and Broadband connection to corporate & Government sector in UK.
Core job involves processing Ethernet Provision and all types of Cease & Modification work for BT customer's for NET.
Handling various client related reports, allocation of jobs on a daily basis along with details of jobs processed from other queues as well.
Providing support for CA administration related issues
Documenting the tickets raised by employees
Rectification of Queries raised by Employees
Documenting the IDM related application migration
Handling and Migrating user Identities from Non IDM to IDM environment.
Found an automated tool to help team to work effectively
Have got appreciation from client for having zero issues in the projects handled
Selected as best performer of the month for my excellent performance.
Handled a separate team called AOD (Answers on Demand)
Brain Bench training on communication
Soft skill training like business eti
Digital and WBT courses on IoN platform
Brainbench course on C++
Capable of working in challenging environment
Ambitious, smart working, energetic and well disciplined
Positive thinking, self-motivated and flexible & Good communication skills
Team Player & having capability of leading a small size team
Date of Birth : 16.01.1993
Husband’s Name : Goudham V
Permanent Address : No.39, 2nd Street, Sri Mahalakshmi garderns, Kondayampalayam, Saravanampatti, Coimbatore
Passport no. :
Spoken: English, Tamil
Written: English & Tamil.
I hereby declare that the above furnished Particulars are indeed to the best of my
knowledge and belief.