Customer Service Event Coordinator
Resume:
Caitlin Kerns
**********@*****.***
Work Experience
NDA
December 2023 - September 2025
Funky Buddha Brewery
Bartender/Event Coordinator
March 3rd, 2023 - December 15, 2023
The Basic Duties I performed
1. 1. Open Bar 2. Check keg levels. If needed, grab kegs to replace 3. Clean the coolers every day, including the wine cooler. Throw out expired mixers and open items, including wine. 4. Stock wine cooler 5. Make adjustments as needed to the planogram. 6. Banquet room should be spotless 7. Double-check planograms and conduct a final walkthrough. Greet clients and give them a tour of the event. Ensure adjustments are taken care of before the event starts 9. Check soda levels and replace as needed. 10. Restock wine cooler. 11. Restock glassware as needed for event 12. Check draft system 13. Run beer lines 14. Grab ice and cut fruit (if needed) 15. Double-check the bar to ensure everything meets company standards, as outlined in Document 16. Supervise the bar and all bartenders
-Left to move to a new state
Amazon
Package Sorter
January 2021 - October 2022
1. Sort packages based on size, weight, and destination to ensure efficient routing for delivery.
Lowes Home Improvement
Merchandising service associate
January 2019 - December 2020
• Making sure that planograms are to the standards of the store/vendor's requirements
• Changing bays by changing levels of beam and racking by adding or removing them to match the requirements of the P.O.G
• Servicing Bays, making it easy for customers to find products they require
• Worked in teams to change the locations of items to meet store/vendor requirements
• Changed stores' seasonal displays and products
• Provided excellent customer service when needed
• Making sure the store is clean, safe, and organized to vendor/store standards
• Worked as a team member to support other team members to safely lift products, install and remove racking and beams, fill empty product locations, downstock products to fill bays, and justify top stock products to match bay locations
• Fully licensed to use all machine equipment used throughout the store
• Used touch computer phones to assist in customer service to locate items, enter into bays for efficient time management, print new labels, adjust locations of items within bays, rotate new planograms to new bay locations, and overhead management
• Effectively work with team members to complete projects and assignments given by the direct team manager or the store manager
• Left the company to move
Home Depot
Head Cashier
January 2017 - December 2019
• Team leader, effective delegator, works well in team settings upon request
• Train cashiers, observe and help cashiers improve on scores and performance: building accuracy carts for testing cashiers, coaching to push credit cards, gathering leads, up-sell, and sell complete project.
• Manage scheduling to cover daily needs and assure proper rotations.
• Key holder: manage cash drawer, override privileges, equipment maintenance, execute opening and closing SOP, execute audits, general knowledge of vault procedures, proficient in all smartphone applications. • Special services: proficient in phone sales, product returns, online product sales, will calls, specialty sales, tool and truck rentals, pro sales.
• Customer service: effective in resolving customer issues. Consistent customer mentions through the Voice of the Customer.
• Special assignments: inventory preparation, sales associate tasks such as pack down, overhead organization, bay maintenance, POG execution, pricing
• Left the company to pursue new areas of learning and experience Harbor Freight Tools
Cashier/sales associate
January 2013 - December 2016 • Boca Raton
• Provide excellent customer service at all times. Share product knowledge and assist customers with their selections. • Cashier handles sale and return register transactions promptly and accurately while following all of HFT's policies and procedures. Resolve customer issues within the limits of my position, passing on to management when necessary. Share HFT's promotions with customers, answer questions, and promote upcoming events. Sell ESPs and Inside Track Club memberships by highlighting the value and benefit to the customers. Train/mentor new cashiers in handling transactions and selling ESPs and memberships.
• Truck receiving - Perform the actual scanning of product coming off the truck, lead the team to stock new freight on the sales floor, and organize and store overstock in the warehouse.
• Participate in store recovery, making sure shelves are clean and orderly, and the register area is neat and ready for the next day's business.
Skills
• Experience setting planograms and price changes.
• Use the scan gun to create and work on various inventory reports.
• Left the company to go to school to improve my knowledge of businesses
• Food Production
• Supervising Experience
• Cashiering
• Truck receiving
• Warehouse experience
• Human resources
• Hotel experience
• Cleaning
• Reach Truck
• Classroom Management
• Production line
• Logistics Less than
• Hospitality
• Customer service
•
• Cash handling
• Bartending
• Events management
• Cash register
• Supervising experience
• Retail sales
• Typing
• Planograms
• Merchandising
• Freight
• POS
• Guest services
• Restaurant management Languages
• gn language - Beginner
Education
Florida Culinary Arts Institute
Bachelor's degree in Business
January 2016 - December 2020 • Boca Raton
Bachelor's degree in Business
Florida Atlantic University
Associates, Business
July 2011 - December 2014 • Boca Raton, FL
Everything you needed to know about business
Florida Culinary Arts Institute of South Florida
Bachelors
April 2005 - January 2009 • West Palm Beach, FL
Food and beverage management
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