Krista Leeser

Huntington Beach, CA ***** 714-***-**** adc9oc@r.postjobfree.com

Highly-motivated employee ready to apply strong work ethic and positive attitude. Seeking a position to utilize my organizational, time management and problem solving skills. Morley Fountain Valley, CA

Escalated Case Manager December 2019- Present

- Handle cases involving escalated customer issues

- Resolve complaints related to warranty, non-warranty, recalls and campaigns

- Daily communication with Hyundai technicians, dealerships, district managers and customers

- Maintain escalated cases for a portion of Eastern district

- Close average of 30 daily communication activities

- Provide goodwill and financial assistance on a case by case basis Weedmaps.com Irvine, CA

Lead Moderator / Trust and Safety Lead June 2015- October 2019

- Lead a team of 7 employees and 1 was remote

- Moderate deals, reviews, and social section

- Assess reported and non-reported content against Weedmaps policies in a timely manner

- Provide clients and end user support through phone, email, mobile application and apparel chat

- Receive, investigate, and submit technical issues to appropriate departments

- Assign, audit, and verify licenses submitted to Weedmaps

- Write and manage SOP and training manuals.

Allied Lube LLC (Corporate Office) Newport Beach, CA Payroll Assistant / Cash Audit Assistant December 2012- June 2015

- Set up employee verification’s for new employees

- Prepare new employee profile into payroll system including I9, W4, wages, garnishments and deductions

- Process employee status changes including terminations, rate changes, transfers, and position changes

- Assist Payroll Administrator with bi-weekly payroll for California and Texas employees

- Assist with processing uniform reimbursement, vacation and termination checks

- Monitor stores cash deposits and credit card transactions for daily activity

- Contact merchant services for credit card information in order to charge or refund customer

- Promotion to Payroll Administrator for Crust Gourmet Pizza Bar Crust Gourmet Pizza Bar (Corporate Office) Newport Beach, CA Payroll Administrator / Accounting Specialist January 2014- June 2015

- Process payroll on a biweekly basis for 20 employees

- Maintain and update employee payroll records in ADP payroll software

- Auditing and importing company timecards to process payroll

- Prepare and enter journal entries for sales and payroll

- Conduct a monthly reconciliation of bank account and credit card transactions

- Monitor daily sales, cash and credit card transactions for daily activity Skills

- Excellent written and verbal communication skills

- Exceptional customer service, both internal and external

- Ability to work independently, remote and as part of a team

- Strength in multitasking, prioritizing, and meeting deadlines in fast paced environments

- Quickly adaptable to change and new responsibilities

- Proficient in Gmail, Google Suite, Salesforce, Siebel, Digium Switchvox, Microsoft Excel, Word, Outlook, ADP, Paychex, and QuickBooks software

- Accurate data entry and typing – 10 key by touch, 50+ WPM

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