Senior QA Analyst with 10+ Years Experience
Resume:
Delores Benning *********@*****.***
SUMMARY:
Quality Assurance (QA) professional with extensive experience in web, mainframe, and ATM testing across Healthcare, Banking, Insurance, and HR PeopleSoft systems. Skilled in manual testing, data validation, and defect management within Agile and Waterfall environments. Strong analytical and communication skills with a proven ability to deliver quality results in fast-paced settings.
SKILLS:
Testing Tools & Platforms: HP ALM Quality Center, JIRA, Ranorex, Beyond Compare, Confluence, Tableau, TRACS
Methodologies: Agile, Waterfall, SDLC, UAT, Regression, Functional Testing
Applications & Systems: HR PeopleSoft, TSYS, UV Cloud (Convergent), Mainframe (MCYCLE), PALLM/Desktop
Technical Skills: Data Validation, Requirements Analysis, Manual & Web Application Testing, Test Planning & Execution
Professional Skills: Strong Oral and Written Communication, Analytical Thinking, Collaboration, and Documentation
PROFESSIONAL EXPERIENCE
JP Morgan Chase, Columbus, OH
Testing Associate – Remediations and Corrections 8/22–Present
Identified and validated correction case scenarios through front-end applications and data comparison with system records.
Performed data validation and traceability testing to ensure accuracy of customer letters and correction amounts.
Collaborated with stakeholders, business partners, and control groups (risk, compliance, fraud) to resolve discrepancies.
Developed and maintained test plans, validation grids, and job aids to support remediation strategy.
Utilized Excel, Tableau, and SharePoint for reporting, documentation, and data analysis.
Logged and communicated defects across teams using TRACS and other QA tools to ensure timely resolution.
IDC Technologies (Huntington Bank), Columbus, OH
Manual Quality Assurance Analyst 3/21–2/22
Tested ATM systems (Diebold, NCR, Hyosung) for transaction accuracy and card functionality.
Conducted regression and UAT testing, reporting defects via HP ALM and Azure ADO.
Validated mainframe transactions in Mcycle and maintained regression test suites.
Collaborated daily with developers, BSAs, and business partners in Agile teams.
Led defect triage meetings and mentored junior testers on QA processes.
Collabera (Nationwide), Columbus, OH
Quality Assurance Analyst / Project Test Lead 9/18–9/20
Led QA testing across Agile/Waterfall environments for web applications and legacy systems.
Created and executed test cases in ALM and JIRA; tracked and resolved defects collaboratively.
Performed data validation between legacy files and UV Cloud using Beyond Compare.
Coordinated system, integration, and regression testing with on/offshore teams.
Supported UAT cycles, monitoring test results and ensuring business acceptance.
KFORCE (JP Morgan Chase), Columbus, OH
Quality Assurance Business System Analyst 3/18–8/18
Validated mainframe data and mortgage statements through ZEKE and Stream Diff.
Authored test plans, cases, and user stories in ALM and JIRA (Gherkin format).
Ensured data integrity by running job flows and verifying output files.
Served as SPOC for sprint requirements, facilitating communication between teams.
Participated in Agile ceremonies to track testing progress and sprint deliverables.
Collabera (Nationwide – DOL/HR PeopleSoft Projects), Columbus, OH
Senior Analyst Test Lead 5/16–10/17
Designed and executed test scenarios for HR PeopleSoft and DOL web applications.
Validated employee and contract data using PALLM, IADT, and VECT tools.
Managed end-to-end UAT, regression, and functional testing cycles.
Collaborated with clients, developers, and managers to ensure test coverage and compliance.
Authored master test strategies, plans, and scripts following SDLC best practices.
McKesson – Relay Health, Columbus, OH
Senior Quality Assurance Analyst 1/14–11/15
Created and executed manual and automation test cases using Ranorex and ALM.
Collaborated with Agile teams to validate user stories, defects, and nightly releases.
Managed defect tracking in JIRA/SharePoint ensuring timely fixes and retesting.
Wrote Gherkin-based test scenarios and validated patient data accuracy.
Signed off on releases prior to production deployment ensuring quality standards.
EDUCATION:
THE WHEELER SCHOOL OF BUSINESS
ASSOCIATE DEGREE IN BUSINESS ADMINISTRATION
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