Customer Service Manager
Resume:
Ariel Moceri
Palm Coast, Florida 32164
adb0cy@r.postjobfree.com
OBJECTIVE
I am a calm, pleasant, helpful and hardworking individual who has a passion for what they do and a high attention to detail. I am a natural leader, but I am also great as a team member. I communicate openly and often, as open and frequent communication ensures fewer mistakes in the workplace. Customer service and satisfaction are high priorities and something I take into consideration with everything I do. I want to find a job that I will be with for many years, as I val- ue long term employment. I want a career; not just a day job. SKILLS & ABILITIES
Sales
Closed 72% of All Cold Call Accounts
Had the Highest Customer Retention Rating in the Company
Maintained an Average Purchase Amount of $210.00
Opened Credit Cards for the GAP during the 2008 Recession
Loss Prevention Certified
Up-Sold an Average of 1/3 Customer Transactions
Cooking
Safe-Serve Certified.
Knife Skills
Big batch cooking/
High volume line cooking experience
Baking Skills
Food/Labor cost conscious
Food Prep – big batch/high-volume/low-volume
Office/Retail
Typing speed of 160 WPM with 100% accuracy
Computer-literate performer with extensive software proficiency covering a wide variety of ap- plications (Entire Microsoft Office programs including Excel)
Trained in Loss Prevention techniques and procedures
Inventory management and control
Product knowledge in everything I use and sell
EXPERIENCE
OFFICE MANAGER PRO COM SECURITY
May 28, 2007 – September 14, 2019
Invoices, handling/prioritizing customer complaints and issues. Creating and maintaining Excel spreadsheets for inventory, dispatching emergency services when necessary, maintaining calm composure in high stress situations.
SOUS CHEF FORD’S GARAGE
July 2, 2013 – April 6, 2017
Fry & Pantry. Prep Supervisor, and then moved on to Sous Chef. Opened two of our now 6 restaurants from the ground up.Also had to ensure hat prep list was complete and Par was met. Line stocked for Fry and Pantry duties. Kept food and labor cost below projected percentages. High volume line cooking at $35K and up on weekends. Experience in sushi rolling, hand cutting French fries, hand pounding upwards of 800 burgers daily, home made marinades and pestos/ sauces, etc.
SEASONAL SALES ASSOCIATE, GAMESTOP
October 2011 - December 2011
Did not receive many hours, but had a high check out average, extensive knowledge about games, accessories and consoles. I also helped out with pushing memorabilia as add-ons to Holiday gift purchases based on what the friend/family member told me about the enthusiast. SALES ASSOCIATE, GAP OUTLET
March 2007- October 2009
Loss Prevention. Customer service. Operating POS. Generating store displays and visuals. Setting and meeting (as well as exceeding) sales goals. Stockroom. Conflict resolution. Opening brand credit cards, guest services and handling disputes, Monitoring our labor percentages as well as loss of product percentage and keeping both at an exceedingly low number. EDUCATION
FULL SAIL UNIVERSITY COMPUTER ANIMATION B.S.
June 2016-Current
4.0 GPA
Extensive knowledge of:
-Adobe Programs:
-After Effects, Photoshop, Illustrator
-Autodesk
-Maya 2016, CAD
Etc: Zbrush 4R7, Nuke X, Synth Eyes
Mobile: Android and iOS
Console systems: Playstation and Xbox, as well as the retro Nintendo all the way to the current Switch
PERSONAL ATTRIBUTES
Able to not only operate but thrive in a pressured, high volume environment.
Willing to work evening, weekends, holidays and in emergency situations for other co-work- ers.
Always have a professional appearance and maintain an appropriate attitude and demeanor when representing my place of employment. This also extends to when asked by others where I work, when wearing work uniform, etc.
Paying extreme attention to detail, and able to work to a very high standard.
Quick learner. Able to work under little to no supervision.
Result-driven achiever with excellent planning and organizational skills, along with a high de- gree of detail orientation.
Innovative problem-solver who can generate workable solutions and resolve complaints LEADERSHIP
President of Youth in Government 2004-2008
Secretary of Student Chef and Culinary Club 2010-2012 REFERENCES
ROBERT TOCCO
Owner Pro Com
ALEXANDRA WALKER
FOH Manager – Ford’s Garage
KATHLEEN MCDUFF
Co-Worker at GameStop
LYNLEY SOUCEK
District Manager - Gap
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