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Ms Office,Ms excel,Ms word,Photography,Accounting

Ta'if, Makkah Region, Saudi Arabia
December 28, 2019

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Athif Ashraf

Azizya Jounb,Makkah,SaudiArabia


Phone: 966*********


Professional Summary

Customer-oriented Reservation Agent with over 2 years' experience in the Hotel Industry. Hardworking with excellent. Able to answer all guests questions via phone or email in a friendly and efficient manner. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering two years of experience in Nadir Plaza. Friendly and enthusiastic able to consistently meet customer service satisfaction goals.


Cost reduction options

Staff leadership

Reservation coordination

Invoice verification

Data collection and analysis

Customer service

Data entry

Work History

February 2019 to Current

makkah, makkah

Reservation Agent

Provided follow through on all calls with confirmations and dissemination of requested information

Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs

Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service Prepared customer invoices, accepted payments and processed refund and cancellation requests

Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities Arranged for group hotel bookings in collaboration with sales department for special events

Provided customers with information about availability and pricing Maintained awareness of types of rooms available in different hotel locations Worked closely with front desk to ensure full occupancy Resolved various issues and discrepancies for customers Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly

Handled claims consistent with client and corporate policies, procedures, best practices and regulations

Answered customer questions regarding merchandise and pricing Completed all point of sale opening and closing procedures, including counting contents of cash register

Actively pursued personal learning and development opportunities Worked with management team to implement proper division of responsibilities Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction

Determined customer needs by asking relevant questions and listening actively to responses

Responded to all customer inquiries thoroughly and professionally Documented all customer inquiries and comments thoroughly and quickly Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention Completed paperwork, entering prescription and insurance or billing information into patient profiles

January 2017 to December 2018

makkah, makkah

Flied Coordinator

Maintained regular contact with clients and identified opportunities to deliver added value to client relationships

Managed quality assurance program including on site evaluations, internal audits and customer surveys

Improved quality processes for increased efficiency and effectiveness Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth

Verified and finalized arrangements to ensure smooth and efficient travel for all employees

Reviewed, input and paid invoices for travel-related services Arranged hotel accommodations, cars or drivers and all related documentation Maintained client profiles and ensured special requests and reward program information was up-to-date and included in travel planning Arranged travel accommodations for groups, couples, executives and special needs clients

Responded to clients' questions, issues and complaints and implemented appropriate solutions

Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings Developed process improvements and long-term business strategies through analysis of customer feedback

Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments Education

AL Fazal International School Makkah Makkah Saudi Arabia High School Diploma

IGNOU Jeddah SaudiArabia

High School Diploma

Distance studies


Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest Market Research - Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance

Customer Relations - Earned highest marks for customer satisfaction, company-wide Used Microsoft Excel to develop inventory tracking spreadsheets Languages






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