Customer Service Cash Handling

CURRICULUM VITAE

Ma. Rina Vanguardia Gerez

Address; Villa #3 Al Jamouh St,.Feerej Bin Mamoud

Doha, Qatar

[+974] 50187047

***********@*****.***

Receptionist/Waitress/Barista/Cashier

Objective: An enthusiastic individual seeking of the challenging leadership positions, where I can fully utilize my skills and strive to work and to uphold company’s policies and to apply my knowledge with regards to my chosen career. Motivated team player, communication and interpersonal skills, willing to contribute in customer service, with a comprehensive knowledge in food and beverage services as well as a professional background towards Hospitality industry including cash handling, issue resolution, and inventory control capabilities,

Highlights of Qualifications’:

Extensive experience in serving food in a restaurant environment

In-deep knowledge of different types of food and beverages

Exceptional ability to learn menus

Proficient with the operation of standard kitchen equipment

Skilled in operating cash registers and handling payments

Ability to work in fast-paced and stressful environments

Ability to carry large and heavy trays without helps

Ability to consistently provide excellent customer service

Ability to prepare checks and handle customers payments in many forms

Professional Experience:

Personal Secretary Mayor Y -2011

Cataingan Municipal

Manage all in-coming calls and emails providing information in response to request, and exercising judgement when filtering requiries.

Ensure and maintain the Mayor’s office function effectively during his absence.

Control and manage paper flow into Mayor’s office including reading all in-coming correspondence. drafting or preparing final responses to correspondence as directed by Mayor, presenting and discussing with Mayor’s determining which correspondence should or may be handled by other Group officers and generally ensuring that all correspondence received in the Mayor’s office are responded to in a timely and effective manner.

Data mining for various industries ie. Supply chain, IT Healthcare, Aerospce etc.

Cal l Center Agent (Inbound Technical Support ) Y- 2010

Alert supervisors when there in an absence of information in the knowladge Base;

Assist less experienced representative, as necessary.

Document issues apropriately based on existing guidelines;

Analyze customers problems and research solution using the knowladge base software;

Provide easily understood answer adapted to the customers situation;

Provide hardwareand software technical support;

Suggest new content for knowledge base to increase customer self-service;

Diagnose customers issues through process of elemination by asking providing questions;

Explain service contract provisions to dissatisfied customers.

Convergys (Cebu)

Food Server/ Waitress/Bartender/Receptionist/Cashier

Ginza Japanese Restaurant SY- 2013-2015

Fine Dining

Cebu City Philippines

Ensure that patrons have a satisfaction and enjoyable dining experience by providing the best quality of customer service.

Cleaned and setup tables after use.

Greeted and seated diners in a courteous manner.

Took food orders and delivered them to the kitchen

Responsible for cash handling payment, credit/debit card and coupons.

Serving foods and drinks such as juices, sodas, wines, whiskies and cocktails.

Addressed customer complaints promptly and professionally.

Followed clean –as-you-go procedures as established by management.

Identified and reported unsafe working conditions to the managers.

Cleared empty dishes from the tables and refilled drinks promptly.

Preparing alcoholic and non-alcoholic beverages for bar and patrons.

Assessing bar customers needs and preferences and making recommendations

Food Service/Barista/Cashier

Caffe Vergnano 1882 SY 2016 presents

Italian Coffee shop

Doha Qatar

Operated POS system to report customer orders and print checks.

Accountable all cash transactions accurately and efficiently and accordance with.

Receive payment by cash,credit/debit cards,vouchers,or gift cards

Responsible for accurate cash and acknowledge management for their drawer.

Report problems with cash registers, customers or facility to head cashier or management

Responded to customer questions regarding items on the menu.

Communicated customer orders and special requests to the kitchen.

Checked on customer during dining for any additional concerns or request

Cleared dirty dishes from tables.

Maintained a clean and safe area.

Assisted and making food and beverage orders preparations when is required.

Notified manager about accidents and on-site injuries promptly.

Do inventory stocks and report.

Checking running low and fast moving products.

Monitoring ordering and receive stocks

Established policies and procedures.

Certificate and achievements:

Academic award

Best in networking

National Certificate Level II{NCII} Housekeeping

National Certificate Level II{NCII} Food and Beverage

Best employee of the month {Caffe Vergnano 1882} Qatar

Education:

Associate Degree in Hotel and Restaurant Management SY 2009-2011

ST. Louise Anne College

San Pedro Laguna City Philippines

Associate Degree in Information Technology SY 2011-2013

Cataingan Polytechnic Institute

Cataingan Masbate City Philippines

Trainings and Seminars:

Housekeeping {436 hours} Year 2013

[TESDA] Technical Education and Skills Development Authority {Philippines}

Food and Beverage {336 hours} Year 2013

[TESDA] Technical Education and Skills Development Authority {Philippine

Personal information:

Date of Birth: November 15, 1992

Place of Birth: San-Marcos, Placer, Masbate City Philippines

Age: 26

Nationality: Filipino

Gender: Female

Civil Status: Single

Religion: Born Again Christian

Height: 5”2”

Weight: 50 kg

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