Business Manager
Resume:
Bess Boonroong
Versatile Administrator, Enthusiastic Hospitality Professional, and Results-driven Office Manager
Lewis Center, Ohio, United States
**********@*****.***
www.linkedin.com/in/bess-boonroong-7179a520/
SUMMARY
16+ years of combined professional in the fields of Hospitality Management, Healthcare Administration, Property Management, and Education. Maintained a successful record in all aspects of client services and staff management. Possessed excellent administrative skills, ability to coordinate and streamline processes and enhance productivity. Fostered ideas to improve existing programs within the workplace, which enhanced the guests' experience and business bottom line.
WORK EXPERIENCE
December 2022-Current
Director Admissions (Education)
Medical Dynamics Incorporated
Dublin, Ohio, United States
Oversees admissions activities at Columbus School of Medical Massage. Responsible for receiving and appropriately responding to inquiries, for interviewing, touring and enrolling qualified applicants; for tracking, compiling, and reporting outcomes of all leads; for assisting and servicing clients as needed to facilitate admissions process; for participating in the review of qualifications of applicants; for attending meetings and workshops; for being familiar with and following all procedures as outlined in the Admissions Policies & Procedures Manual; for participating in safety training, and following all safety policies and procedures.
April 2022-September 2022
Admissions Representative (Education)
Ancora
Macon, Georgia, United States
To engage and on board new students. Served as the first contact a prospective student has with Miller-Motte College in ensuring their successful transition and integration into their respective programs. Responsible for acquiring and enrolling qualified candidates for the campus through attracting, engaging, and vetting prospective students. Maintaining a pipeline of candidates. Enrolling and starting qualified students. August 2020-December 2021
Homeowner Association Manager
Towne Properties Associates, Inc.
Dayton, Ohio, United States
Responsible for the management and support of community associations (primarily Homeowners & Condo Owners Associations).
September 2018-February 2019
Account Administrator
Quest Diagnostics Incorporated
Mason, Ohio, United States
Assisted in Technical product manager and senior project manager with Quantum Electronic Health Record (EHR) certification.
Facilitated in preparation and execution of EHR of the National Coordinator. Performed administrative tasks to complete the Safety Enhancement Design Testing, such as data collection, conduct background survey, monitor optimal time for usability study testing. October 2014-March 2018
Certification Coordinator III
The Children's Medical Center Dayton Ohio
Dayton, Ohio, United States
Managed projects with clinical teams and assure appropriate data analysis, goal selection, and reporting to increase quality of care, improve patient safety, and reduce costs. Utilize claims and electronic health records data to provide data
analytics support to senior leadership on cost, risk stratification, and clinical quality metrics. Assuring patient needs are met with excellent customer service. September 2012-January 2014
Front Office Manager
Shaner Hotel Group Limited Partnership
Cromwell, Connecticut, United States
Responsibilities include overviewed of day to day operations of hotel front office, guest service management, logistical and financial planning.
Coordinated all logistics of Events, Meetings and Conferences, Weddings, including administering contacts and managing schedules for employees and contractors.
EDUCATION
2000-2005
Bachelor
Rochester Institute of Technology
Rochester, New York, United States
Rochester Institute of Technology
2000-2005
Studied Applied Statistics and Actuarial
Science; I.T./ Web designing
• Hospitality Administration/Management
1996-2000
Diploma
East High School
Rochester, New York, United States
East High School
1996-2000
National Honor Society, Math League,
PRIS2M, Marching Band. GPA: 4.25
SKILLS
Contract Negotiation Cost Control Data Analysis Liaison Metrics Property Management Statistics Operations Electronic Health Records Marketing Analysis Customer Service Oriented Customer Service Collection Credit Scores Accounts Receivable Actuarial Claims Coaching Credit Tasks Budget Credit Issues Office Management Guest Satisfaction Retail Sales Team Player Leadership Skills Inventory Inventory Control Healthcare Organizational Skills Quality of Care Meeting Minutes Customer Support/Service Quality Management People Management Logistics Medical Record System Administrative Skills Data Collection Usability Testing Time Tracking Community Support Sales Pipeline Sales Prospecting Medical Massage
HONORS & AWARDS
National Honor Society, Math League
LANGUAGES
English - Fluent Thai - Fluent Lao - Beginner Japanese - Beginner WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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