Director, Human Resources

TAMMI CROSS SPHR, SHRM-SCP, CCP

*** ********** ****, *********, ** 43062 EMAIL: ******.**@*****.*** CALL/TEXT: 614-***-**** S U M M A R Y O F Q U A L I F I C A T I O N S

Strategic Human Resources Business Partner (HRBP) with over 15 years of experience, including over 10 years in HR Management

Experience in diverse industries including technology, manufacturing, e-commerce, distribution, and corporate environments

Senior Professional in HR (SPHR) from HRCI, Senior Certified Professional (SCP) from SHRM, and Certified Compensation Professional (CCP) designation from WorldAtWork; credits toward Certified Benefits Professional (CBP)

Proven leadership and change management expertise, skilled at advising C-suite executives and driving HR strategies to support business objectives

Experienced in employee relations, workforce planning, talent acquisition, succession planning, training, diversity & inclusion, and compensation strategy and analysis.

Highly adept in HR analytics, business process improvement, and HR technology including UltiPro/UKG, Workday, PeopleSoft, SuccessFactors, Zoom, Teams, Slack, and Microsoft Office Suite.

Recognized for developing policies and programs, leading cross-functional projects, and ensuring legal compliance while fostering an engaged and high-performing workforce

Change agent, advocate, technical functional expert, consultant, and trusted advisor with a strong business acumen E D U C A T I O N

The Ohio State University, Columbus, Ohio

Earned Bachelor’s Degree of Science in Business Administration / Major: Human Resources Management P R O F E S S I O N A L E X P E R I E N C E

Director, Human Resources February 2022 – November 2024 Cart.com / PACSUN – Groveport, OH

Cart.com, a company focused on ecommerce software and services, acquired distribution services from PACSUN September 2023 Led HR strategy for a 2.1M sq ft fulfillment center with 700-1,000+ workers and multiple shifts, partnering with senior leadership to drive organizational effectiveness and HR transformation. Directed HR team of 7, including HR Managers, HRBPs, Recruiters, and support staff and oversaw HR operations, talent acquisition, compensation analysis, workforce planning, and change management for a rapidly growing business. Led company-wide initiatives and cross-functional project teams, the development and implementation of HR programs, and enhancements of workplace culture through employee engagement. Oversaw employee relations and compliance, mitigating risks and ensuring adherence to HR and employment laws.

• Led policy development and strategic HR planning during company acquisition, ensuring smooth transitions and business continuity.

• Executed cost-saving initiatives, reducing temporary staffing markup by 6% and optimized workforce planning strategies.

• Used a proactive change management approach to address resistance and streamline operations. HR Consultant January 2020 – January 2022

Search Solution Group (NC) Employers Resource Association (OH) Goodwill (OH) Temporary, Contract, Hybrid, and Work from Home / Remote job assignments

• Partnered with organizations as an HR Business Partner and Compensation Consultant, focusing on compensation strategy, workforce planning, professional development, and employee engagement

• Provided expert guidance on job analysis, market benchmarking, and pay structure design for multiple industries, including professional services.

• Served as a trusted advisor assisting in talent acquisition strategy, leadership coaching, and organizational effectiveness projects

• Advised companies on HR best practices, legal compliance, and change management strategies. Head of Human Resources September 2015 – November 2019 Tigerpoly Manufacturing, Inc. – Grove City, OH

Japanese-owned, Tier 1 supplier of injection and blow molding plastic and rubber components for the automotive industry Reported to President of the company. Decision maker responsible for directing all human resources programs and overseeing all facets of human resources, payroll functions, safety/security, and associate engagement activities. Developed and executed business plans based on company initiatives. Managed budget for HR/payroll and safety/security departments and related associate programs. Oversaw and conducted complex, high-level associate relations investigations. Ensured legal compliance, provided guidance and responded to claims. Supported ongoing business growth of 200,000+ sq ft facility with 400 associates with core departments and R&D, plus manufacturing operations across 3 shifts.

• Designed and implemented a pay-for-performance appraisal system, leading to merit-based salary increases and bonuses, and improved workplace motivation

• Developed and managed talent acquisition and retention strategies to support company initiatives focused on growth in a tight labor market; increased FTEs by 33% and reduced temporary staff turnover by 42% in 2018 & and another 32% for 2019 YTD

• Reduced recruiting costs by $100,000 in my first year Senior Manager, Human Resources August 2012 – August 2015 Shiseido / Bare Escentuals – Groveport, OH

Japanese multi-national personal care company including skin care, hair care, fragrance, cosmetics, and mineral makeup Served as head of HR for Americas Distribution Center facility in Ohio supporting operations, retail HR and corporate departments. Managed all HR functions throughout significant company transitions. Managed team of HR professionals and oversaw loss prevention/safety department, including 6 direct reports and 13 indirect reports. Key internal customers included Sr Dir of Distribution and Controller of Operations for Corporate Accounting. Maximized key talent and resources; minimized legal risks and liabilities. Reported to VP, Human Resources.

• Supported business growth which resulted in an 180% increase in employee population totaling 700-1,000+ workers

• Reduced temporary staffing agency markup by 11% for a significant cost savings to the company

• Implemented cost savings by bringing security services in-house, resulting in an annual savings of up to 47%

• Partnered with business leaders to update the Employee Handbook; saw a need and created a Leadership Guide

• Supported 1,500-1,800 employees plus 2,000+ seasonal temporary workers at Groveport and Grove City locations A D D I T I O N A L HR E X P E R I E N C E & E X P E R T I S E

HR/Employee Relations Generalist

Gap Inc. Direct – Groveport, OH

Multi-site Fulfillment & Call Centers processing internet orders for all Gap brands in the clothing/accessory retail industry

Human Resources Business Partner

Alliance Data – Gahanna, OH

Provider of loyalty and marketing solutions derived from the capture and analysis of transaction-rich data

Manager, Human Resources

Data Exchange Corporation – Lockbourne, OH

Expertise in engineering high-tech components, manufacturing & supply chain management; product lifecycle solutions

Senior Human Resources Generalist & Senior Compensation Consultant / Analyst The Longaberger Company – Newark, OH

American manufacturer and distributor of handcrafted wood baskets and other home and lifestyle products with a tourism and entertainment division, a golf course/clubhouse, hotel, and restaurants with 5,000-8,500+ employees T E C H N O L O G Y

Experience utilizing technology, including multiple HR-related systems such as Workday, PeopleSoft, Oracle, Kronos, ADP, UltiPro/UKG, multiple ATS recruiting tools, SuccessFactors, Microsoft Office, SharePoint, Google Drive, Teams, Slack, Zoom, AI / Chat GPT and DocuSign

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