Ux Designer User Research

SHRADDHA JAIN • https://www.designsbyshraddha.com/

UX Designer with a background as tech recruiter for GlaxoSmithKline. Recently completed 2 UX internships and Masters in HCI *******@**.***.*** 312-***-**** Chicago, Illinois 60616 RECENT UX PROJECTS

Rebel Health Startup• UX Designer • 01/2023 - 04/2023

● Designed an e-commerce and security management mobile application feature for system-impacted women, addressing re-entry into everyday life.

● Features included: Learning best security practices through self-pickup orders and accessing emotional support through a wishlist feature.

● Conducted 2 user interviews with system-impacted women. The insights led to a new product feature; security-conscious self-pickup orders. .

● Led 2 workshops with justice system social workers resulting in an MVP with a stronger value proposition.

Multinational Beverage Company • Design Strategist • 08/2023 - 12/2023

● Conducted interviews with 5 Subject Matter Experts on how HCD principles are incorporated in user research methodologies for innovation.

● Performed observational research to better understand the user research process to develop HCD design frameworks.

● Implemented a platform to manage and evaluate research frameworks and extend its usage to decentralize innovation in the organization.

Concept project: Redesigned Split the bill feature for PayPal • UX Designer • 03/2022 - 04/2022

● Validated security issues around unauthorized payments through 8 user interviews, competitive analysis, and UI audit.

● Enhanced Split the Bill feature for the Mobile platform to secure transactions and simplify the payment process.

● Performed 2 user testing rounds with 8 users, driving a 36% improvement in usability and satisfaction.

EXPERIENCE

ITM X Rush Hospital • Experience Designer • 05/2024 - 08/2024

● Conducted 5 user interviews to gain knowledge and perspectives on design, as well as the obstacles they encounter in applying design methods to meet the program's goals.

● Conceptualized and led an interactive systems thinking and futuring workshop for the client, aimed at uncovering well-rounded opportunities to enhance system value and amplify voices with lived experiences within the national translational science landscape.

● Synthesized insights from three strategic maps generated during the workshop, providing actionable recommendations to elevate the program’s national profile and achieve broader recognition.

SharedLane, Remote • UX Designer • 04/2022 - 05/2022

● Revamped a career toolkit for students on a website, to improve the value proposition and discoverability of the kit.

● Ran usability testing with 10 users for a team of 4 designers; which resulted in a 25% increase in user satisfaction and improved engagement metrics of the toolkit.

● Performed a UI audit of the educational platform resulting in 5 bugs filed. GlaxoSmithKline • Recruitment Coordinator • 10/2020 - 07/2021

● Managed the recruitment process from initial sourcing and screening to onboard new hires.

● Managed 20 tech positions across Tech, Legal, and PharmaTech functions. Closed ~8 positions per month.

● Achieved "Top Performer" among 8 coordinators for delivering exceptional candidate experience and closing roles within 10 days.

● Regularly collaborated with Hiring Managers to align on strategy while providing recommendations to drive the recruitment process and interview qualified candidates.

● Coordinated the Interview process for 100+ candidates ensuring a smooth interview experience and onboarding process.

● Collected data & prepared reports for internal/external stakeholders so that strategies could be developed to increase offer acceptance rates.

● Conducted surveys for 200+ candidates. Improved interview process, boosting offer acceptance and candidate reapplications, and increasing talent acquisition and retention rates.

● Subject matter expert for Recruitment Coordinators and Pre-Employment Screening Process, responsible for training any new recruiters during onboarding training sessions.

● Designed a curriculum for a team of 20 Recruiters and 8 coordinators on the recruitment process.

EDUCATION

Master in Human-Computer Interaction • IIT Institute of Design • Expected Graduation: 12/2024 UX Design Immersive • General Assembly • (05/ 2022) Master in Business Administration • Ramaiah Institute of Management Studies •Graduated(06/ 2019) SKILLS

Expertise: Workflow Analysis, User Interviews, Usability Testing, Wireframes, User Research Methods, User Experience Design, Inclusive and Accessible Design, UI Design / Interaction Design, Visual Design, Competitor Analysis, Comparative Analysis, Interface design, Systems thinking, stakeholder mapping, Design Concepts and Systems, User-centered Design Methodologies, Information Architecture, Mapping Tools, Product Design, Prototypes, Service Design, Behavioural design, Computational Design, Mockups, understanding LLMs.

Soft Skills: Project Coordination, Adaptability, Committed, Disciplined, Project Management, Leadership skills, written and verbal communication skills, Empathy, Highly motivated, Quick learner, Creative, Innovative, Time Management, Problem Solver, Detail Oriented, Presentation skills. Tools: Figma, Adobe Creative Suite [Indesign, Illustrator, Photoshop], Optimal Workshop, VoiceFlow, Canva, Microsoft Office, Powerpoint, Google Suite, Notepad++, GitHub( HTML, CSS).

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