General Manager Senior

HEATHER CHAPMAN

Newark, OH *****

740-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Pursuing new professional challenges with a growth-oriented company. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success

SKILLS

Strategic Planning Cross-Functional Collaboration

Operations Management Cross-functional Team Coordination Troubleshooting and problem

resolution

Data-driven decision-making

Operations Planning Documentation And Reporting

WORK HISTORY

03/2022 to Current Senior Manager/interm General Manager Bjs Restaurants Inc – Columbus, OH

Provided strong leadership to enhance team productivity and morale. Led cross-functional teams to achieve project milestones and deliver high-quality results.

Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

02/2020 to 03/2022 General Manager

Purdum Restaurants – Marysville, OH

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. 05/2017 to 04/2020 Chef Partner/Restaurant General Manager Buca Di Beppo – Columbus, OH

Conducted regular staff training sessions on food safety protocols and best practices in culinary techniques.

Increased repeat business through exceptional customer service and attention to detail in meal preparation.

Managed inventory control systems to reduce waste and maintain consistent ingredient availability.

03/2008 to 04/2017 Assistant Restaurant General Manager Bob Evans Restaurant – Columbus, OH

Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.

Immediately resolved issues with patrons by employing careful listening and communication skills.

Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery. Managed financial responsibilities including budget development, cost control measures, and revenue tracking.

EDUCATION

05/1994 Business Administration And Management

Columbus State Community College - Columbus, OH

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