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Healthcare Administration Bookkeeping Customer Service

Phoenix, Arizona, 85023, United States
January 29, 2017

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***** * **** ***. ***. C***, Phoenix, AZ 85023 480-***-****


Uniquely qualified professional seeking to enhance the team of an industry-leading progressive company where my strong attention to detail, experience and client focused attitude can best be utilized.


Recruiting, Hiring and Training

Writing Policies and Procedures

Employee Motivation and Management

Budget and Expense Management

Benefits Administration

Medical Terminology

Payroll Processing (Computerized)

MS Access, Excel, Outlook, PowerPoint, Word

A/P, A/R and General Ledger

QuickBooks Pro, 10-Key by Touch


Sleep Inn Phoenix North Phoenix, Arizona

Night Auditor 2015-Present

Conduct night audit on computerized Property Management System.

Greeting guests, checking them into their rooms and cashiering.

Walking halls to ensure security of the guests and the building.

Responding to Emergencies such as guest medical issues, criminal activities that require police, power outages, plumbing issues, etc..

Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift.

Transmit credit card batches.

Act as hotel system liaison during night hours.

Set wake up calls on the phone system.

Provide guests with towels, blankets, pillows and other personal items as requested.

Perform all Guest Service functions as requested; assist in booking room reservations, assist in answering hotel phone calls and notifying guests of messages.

E&A Medical Billing Phoenix, Arizona

Healthcare Administration Externship October 2016

Printed patient’s medical records from the Electronic Health Records software and mailed the medical records to the requesting insurance provider.

Documented and updated each patient Electronic Health Record regarding the status of the medical records on the in-house billing software.

Looked up patient claim payment information on the website.

Utilized AZblue patient claim information to then document and update patient medical records on the in-house billing software system.

Suzanne Bercume Garden Grove, California

Caregiver 2012-2015

Dedicated caregiver committed to improving overall patient well-being and health through personal care and energetic engagement.

Managed patient schedule including doctor visits, senior activities and personal financials.

Prepared meals and kept kitchen clean.

Laundered clothing and linen.

Accompanied patient to doctor visits, outings, grocery shopping and picking up medication

Assisted patient with daily living activities including personal grooming, bathing and dressing.

Laid out medications according to schedule.

Completed light housekeeping duties including changing bedding.

Followed patient care plan and observed patient behavior.

Helped patient complete therapy and exercise activities.

Right-Way Property Management/IDS Asset Management Irvine, California

Community Manager / Escrow Administrator 2007-2012

Experienced a strong and progressive promotion history with this South Orange County based property management company, starting in Customer Service, moving to Property Liaison assisting 4 Property Managers and ultimately to Community Manager.

Managed seven residential (up to 300 units) and two commercial properties (up to 8 units) with total budgets of up to $1,152,000.00.

Diligent bid process that resulted in a $24,000 savings for a large painting project at the Firenze Anaheim Hills Homeowner’s Association.

Successfully resolved various association issues and advises Board of Directors and homeowners regarding regulations, violations and liabilities on a continual basis.

Managed office procedures, accounting, applicable law, billing, budgets, collections, compliance, property inspections and vendor correspondence.

Solely handled additional responsibility of managing demand / HOA certification processing for the Escrow Department.

Pavilion’s Laguna Beach, California

Bookkeeper / Primary Office Clerk 2005-2007

Working with the Assistant Manager, was instrumental in conducting audits and discovering theft by employees and the janitorial crew resulting in terminations and the ultimate increase in sales. Received praise from the District Manager and General Manager for this accomplishment.

Reorganized the entire office, created and implemented new forms and procedures resulting in greater efficiency and ease of operation.

Collected, distributed, and verified all monies using a Vericash system.

Input daily sales, receivables, cash held, tender received, and bank deposit figures.

Balanced all worksheets and audit booking for discrepancies.

AAL Reference Labs Santa Ana, California

Accounts Receivable / Billing Department, Asst. Office Manager 2003 - 2004

Managed the relocation of the office from California to Texas. Handled recruiting, hiring, new hire orientations and training.

Supervised employees in the collections and accounts receivable departments.

Processed purchase orders and payroll for 35 employees.

Audited all billings for clients, patients, and Medicare transactions.

PeopleSoft trained


Brown Mackie College Phoenix, Arizona

Associate of Science Degree, Health Care Administration 08/2015-10/2016

California State University Long Beach, California

Bachelor of Science, Dual Major: Accountancy and Human Resources Management 01/2002-06/2005

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