Customer Service & Logistics Supervisor Profile

Mildred Bogan

Customer Service Supervisor/Logistics Coordinator

Columbus, OH ~ 614-***-**** ~ *******@**.***

Objective

To support the functioning of business operations by managing staff, coordinating operations for pick up and delivery efficiency and ensuring exceptional customer service to internal and external customers

Experience

United States Postal Service ~ Customer Service Supervisor 2023-Present

• • Monitor Identify safety/bargaining health unit hazards employees & take to action ensure to a resolve positive issues customer in a timely experience manner

• Utilize delivery reports to identify & resolve deficiencies, such as mail condition reports, scanning integrity & delivery compliance

• Maintain constant communication & build relationships with diverse groups to coordinate work to foster a positive work environment

• Coordinate work operations across multiple functional areas, including retail, delivery, logistics

• and Monitor mail clerks processing and carriers in the sorting & delivering of mail to ensure adherence to applicable service standards

• Conduct mail count, route inspections & evaluations United States Postal Service ~ Mail Carrier 2019-2023

• Sort mail/packages by street address

• Bundle mail in preparation for delivery or transportation to relay boxes Employment Gap Caring for elderly parent 2017-2019 FedEx Freight Inc

Dispatch Supervisor 2012 - 2017

• Analyze break loads to cut cost & improve efficiencies

• Monitored servicing freight to ensure cut time compliance

• Dispatched drivers to rail yards to drop ship & pick up inbound loads Dock Supervisor 2010 - 2012

• Conducted pre-shift meetings to educate as necessary

• Lead, educate and develop employees & monitored performance for accuracy

• Monitored hazmat loads, completed paperwork & placard trailers accordingly Human Resource/Office Associate 2002 - 2010

• Reviewed/processed applications & assisted in each phase of the hiring process

• Implemented company policy, comply with all DOT & OSHA laws/regulations

• Communicated company insurance/benefits/policies & procedures to new hires Billing • Data Associate entry, 10 key calculator, assisted customers with rate quotes 1999 - 2002

• Set appointments, printing delivery receipts, Answering telephones

• Audit bills of lading, process reconsignment of shipments, track shipments

• Cold calling for business development, imaging bills of lading EDUCATION

DeVry University, Columbus, OH Bachelors of Science 2003 SOFTWARE PROFICIENCY

Excel, Power point, Word, Outlook, CoPilot

SKILLS

Customer Service Communication Problem Solving Teamwork Communication

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