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Customer Service Human Resources

Omaha, Nebraska, United States
October 13, 2016

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Lisa Sebby

***** ******** ******

Omaha, NE *****



University of Nebraska at Omaha

*/**** - */****

Omaha, Nebraska

College Major/Minor: history

Metropolitan Community College

8/2000 - 3/2010

Omaha, Nebraska

College Major/Minor: history

Burke High School

Omaha, Nebraska

High School Diploma

Work Experience:

Strategic Health Solutions

4211 South 102nd Street

Omaha, Nebraska 68127


Documentation Specialist

Hours worked per week: 40

02/2014 - Present


Sorted and delivered mail

Prepared all mail that dealt with our contract for scanning purposes.

Scanned mail into SMRT system for Nurse review.

10 Keyed all information from scanned documents

Downloaded CDs and thumb drives into the system

Printed, prepped and mailed all CMS requests for documents and result letters.

Retrieved previously scanned documents for Nurses.

Helped out Customer Service with provider calls

Methodist Health System

8303 Dodge Street

Omaha, Nebraska 68114


Image Service Center Assistant

Hours worked per week: 40

4/2012 - 2/2014


Answered multiple telephones in a timely manner to take messages for Doctors, transfer calls to more appropriate areas, requests for reports, and CD requests

Downloaded CDs into the Methodist Health System for comparison and also made CDs for other clinics and hospitals

Sorted mail and delivered for the Methodist Hospital Imaging area and prepared Mail that needed to be sent out

Trained new employees

Scanned in orders for future diagnostic exams into the Methodist Health System

Faxed reports

Retrieved and printed requests for films

Physicians Mutual

2600 Dodge Street

Omaha, Nebraska 68131


Imaging Specialist

10/2008 - 4/2012

Hours worked per week: 40


Imaging Specialist for the Records and Storage Services Department.

Received promotional packages from Direct Marketing, commission

statements from Licensing & Commissions correspondence from Claims,

and policyowner correspondence from Policyowner Service for prepping,

scanning into a kodak scanner. Responsible for ensuring that all form

letters were matched to the correct application while ten keying

manually and also using OSR for certain claims document.

Microfilmed correspondence for older policies.

Retrieved and printed requests from older microfilm.

Retrieved requests for paper files in the file room.

Douglas County Election Commission

225 North 115th Street

Omaha Nebraska 68154


Temporary Data Entry

9/2008 - 11/2008

Hours worked per week: 40


Wide range of duties, including entering voter information, answering the telephones, and assisting customers.

Noll Human Resources

12905 West Dodge Road

Omaha, Nebraska


Temporary Agent

10/2007 - 5/2008

Hours worked per week: 40


Wide range of duties for TD Ameritrade which is where I had a temporary position at. These included entering incoming transfer paper work information, answering the telephones, and assisting customers.


8989 West Dodge Road

Omaha, Nebraska 68114


Photo and cashier clerk

11/2003 - 7/2007

Hours worked per week: 40


Cashiering, stocking, and operating the photo machines. Cross trained to function in all areas of the store. In charge of training new cashiers. Provided consultants to customers in cosmetics department. Operated, cleaned and fixed the Fugi photo machine. Knowledgeable about inventory and products and assisted customers with questions. Reconciled cash drawer daily in a quick and correct fashion


Gruenwaldt, Patricia


Mutchler, Katrina


Aney, Nicole


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