Customer Service Administrative Assistant
Resume:
Alyssa Randall
Lewis Center, OH *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Server/Bartender
Buckeye Family Pizzeria-Marysville, OH
June 2021 to Present
1. Customer service
2. Seating customers
3. Preparing drinks, alcoholic and non alcoholic
4. Taking orders
5. Running food
6. Bussing tables
7. Washing dishes
8. Stocking supplies
9. Cashier
10. Working front entry as well as delivery
11. Assisting in the kitchen
12. Team player and assisting where needed
13. Trained in Toast POS
Administrative Assistant
Microscope Dentistry by Shoup-Noblesville, IN
October 2020 to February 2021
Provide excellent patient/customer service. Checking in and out patients as well as collecting payments. Scheduling re-care appointments as well as completing appointment reminders and appointment confirmations. Preparing and presenting treatment plans. Discussing financials. Providing the team with a happy work environment. Assisting the administrator and dentist with any needs they needed met. Dental Instructor/educator
ROSS MEDICAL EDUCATION CENTER-Kokomo, IN
August 2019 to January 2020
Dental Instructor/Educator
Assisting and demonstrating all knowledge of dental assisting duties and expectations, lecturing, preparing quizzes and study guides, grading, putting grades into each students profile, preparing students for the dental world, participating in continuing education as well as team meetings Dental Assistant (Orthodontics)
HEARTLAND DENTAL- TRAVELING ORTHODONTIC TEAM-Logansport, IN October 2017 to April 2019
Offer excellent patient standard of care: Charting detail treatment performed as well as charting next treatment needed, Changing orthodontic wires, Direct and indirect bonding brackets, re-bonding brackets, Instructing and assisting with elastics, Placing power chains and tie backs, Placing steel ties, Impressions for removable appliances and retainers, Bonding lingual fixed retainers, Placing and removing modules, Consultations, Creating and presenting treatment plans, Sterilization, Stocking materials, Bracket setups
Business Assistant
HEARTLAND DENTAL- LIFETIME SMILES DENTAL CARE-Marion, IN November 2015 to October 2017
Offer excellent patient care: Checking in and out patients, preparing insurance and prepping accounts including completing insurance aging, making courtesy phone calls to collect account balances, making appointment reminder phone calls, presenting treatment plans, offering and applying for family of financing, assisting with perio charting, checking and responding to e-mails, running morning huddle reports, balancing the end of day and completing reports, ordering office supplies, working and sending claims, making deposits, scanning checks, working and maintaining the schedule, filled in for clinical work as needed; assisting dentist with procedures, x-rays, perio charting, turning over rooms, sterilization, treatment planning
Dental Assistant
LORD DENTAL-Lafayette, IN
December 2014 to June 2015
Providing excellent patient care, Seating patients, X-rays, Impressions, Denture relines, Assisting in surgeries, expanded functions, Completing and adjusting fillings, Temporary crowns, Reviewing medical history, Charting, Sterilization, Turning over rooms, Maintaining professional customer service, Follow up calls
Education
High school diploma or GED
Associate's degree
College Degree in Dental Assisting/office management Skills
• First Aid Certified
• Insurance Verification
• Microscopy
• Documentation review
• Typing
• CRM software
• Microsoft Outlook
• Medical Terminology
• Microsoft Publisher
• Phone Etiquette
• Front desk
• Medical Scheduling
• Office Management
• Teaching
• Medical office experience
• HIPAA
• Accounts receivable
• Patient care
• Time management
• Dental Assisting
• Anatomy Knowledge
• Medical Records
• Childcare
• Medical Imaging
• Organizational skills
• Dental office experience
• Senior care
• Office experience
• Infection Control Training
• Windows
• Customer service
• Home care
• Medical Billing
• CPR Certified
• Microsoft Word
• English
• Clerical Experience
• EMR Systems
• Live chat
• Dental Receptionist
• Dentrix
• Chairside Assisting
• Administrative experience
• Laboratory Experience
• Classroom Management
• Microsoft Office
• Customer support
Certifications and Licenses
Driver's License
CNA
AED Certification
Certified Dental Assistant
X-Ray Certification
Certified Home Health Aide
Registered Dental Assistant
CPR Certification
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