Customer Service Sales Manager

KENYA HAMILTON

****************@*****.*** 614-***-****

Columbus, OH

OBJECTIVE

Dedicated and experienced professional committed to creating exceptional customer experiences across diverse industries. Passionate about inclusive service, leadership, and continuous improvement.

CORE SKILLS

Customer Service Leadership Communication Sales Conflict Resolution

Multitasking Active Listening Team Training Upselling Computer Proficiency

PROFESSIONAL EXPERIENCE

Ashley Furniture – Sales Manager

Columbus, OH Nov 2024 – Present

Lead a dynamic sales team to exceed monthly revenue goals and customer satisfaction benchmarks.

Provide training, coaching, and mentorship to new and existing team members.

Utilize upselling and cross-selling techniques to increase average ticket size.

Foster a welcoming and professional environment for a diverse customer base.

Collaborate with inventory and operations teams to ensure seamless product delivery and customer service.

Lions Den (LD Management) – Sales Associate

Columbus, OH Nov 2024 – Mar 2025

Built professional relationships with customers, assisting them with personalized product recommendations.

Led upselling efforts to exceed company sales targets.

Promoted inclusivity by using appropriate pronouns and ensuring a welcoming environment.

Maintained extensive product knowledge to educate and support customers.

State of Ohio – Corrections Officer

Apr 2024 – Sep 2024

Maintained facility safety and monitored incarcerated individuals.

Conducted security checks every 15 minutes and completed required documentation.

Certified in CPR, firearms, and self-defense by the state.

Ulta Beauty – Supervisor

Jan 2023 – Apr 2024

Trained, led, and coached associates to improve store performance and morale.

Ranked among top performers in store credit applications.

Received recognition from district management for leadership.

Ensured exceptional customer service and store operations.

Raising Cane’s – Shift Manager

Sep 2021 – Dec 2021

Managed shift schedules, deployed staff efficiently, and resolved in-store issues.

Handled money management, till balancing, and deposit responsibilities.

Maintained high standards in cleanliness and customer service.

Amazon – Fulfillment Center Associate I

Aug 2019 – May 2021

Accurately processed and fulfilled high-volume orders.

Maintained inventory and achieved top-tier performance rankings.

Mixed Signal Lashes – Owner

Jul 2019 – May 2020

Founded and operated an e-commerce brand selling 3D mink lashes internationally.

Managed sales, customer service, and marketing through social media platforms.

Built and maintained a strong online presence. IG: @Mixedsignallashes

EDUCATION

Associate Degree (In Progress), Medical Imaging

Columbus State Community College Started April 2019

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