Manager IIOperations

Madeline Smith

614-***-**** ********.********@*****.***

PROFESSIONAL MANAGEMENT EXPERIENCE

Amazon (CMH4) Fulfillment West Jefferson, Ohio Mar 2020 - Present Operations Area Manager II

Skills & Values

Leadership– seeks to understand, inspire, and motivate while continuing to set a positive example from daily 1:1 interactions to leading teams of 100+ direct reports.

Integrity – committed to ethics, honesty, and doing the right thing to succeed 100% of the time.

Collaboration- maintains excellent communication with peers, superiors, direct reports, and stakeholders at all levels.

Adaptability- adjusts management style and priorities as business needs continuously change.

Resilience- holds solution oriented, forward-thinking approach to challenges and responds to failures accordingly.

Logistics Management- plans, executes, and course corrects actions to optimize operational performance metrics.

Data Analytics- collects information, weighs options, and makes sound decisions in a timely manner.

Sales & Marketing - customer obsessed through learning & earning trust with team members to foster strong, positive relationships and achieve the best possible results. Past Achievements & Current Work in Progress

YoY top 10-20% performer in operational leader review in #3/110 AR sortable building network, most recently breaking ARS regional record for over 1M customer orders fulfilled in 24 hours.

Earned 1st place amongst 130 peers in 2020 Inaugural Peak season Pentathlon in safety, engagement, attendance, attrition, quality & productivity metrics.

Led Pick department as Operations Manager for 6 weeks for supervisor OOTO, yielding 105% to OP.

Currently runs the most technically robust, time sensitive, and business critical area of the building on OB Ship Dock.

Continuously partners with Safety, HR, Learning, IT, and LP to create best associate work experiences measured through monthly leadership scorecard results (98% average leadership behavioral index).

Active member of multiple community affinity groups- Black Employee Network@, Women@, Latinos@

Process Path Improvement Project Owner- Pick APMT Audit Compliance (2021), Pick Universal Station Signage Creation (2022), OB Inventory Project, Associate Cross Training Program, and Dragonfly Safety Campaign (all 2024). EDUCATION

Bachelor of Business Administration Ohio University Aug 2016 - Dec 2019

International Business Major; International Business Marketing Certificate

Entry-level language proficiencies: Portuguese (<1 year) and Spanish (8 years) in academia only. INTERNATIONAL EXPERIENCE

Jusbrasil LegalTech Services São Paulo, Brazil Jun 2019 - Aug 2019 Special Projects Intern

Hired for 1st ever foreign paid internship program opportunity for the company through networking with visiting graduate students on local campus and collaborating with academic advisors in international business department.

Employed cross-cultural acumen and analytical skills to better understand client-specific needs and local business environment key success factors.

Interfaced with senior executives on strategic M&A planning and engagement meetings.

Organized internal budget consolidation for company presentation.

Facilitated design of preliminary dashboard for financial projection meetings and valuation discussions. Global Consulting Program Managua, Nicaragua Aug 2017 – Jan 2018 Team Leader

Researched and refined a new marketing strategy and branding presentation for 2 clients over 15-week course in senior level capstone class.

Consulted 3 months domestically for initial client (Chiqui Bordados Textiles), and further spent 2 weeks abroad to consult with new client (Di Antojitos Food and Beverage).

Provided tangible marketing materials that accommodated for present use and shared model adjustments capable of implementation after program severance to both companies. COLLEGIATE ATHLETICS

Women’s Varsity Soccer Team Ashland University Aug 2013 - Aug 2015 Co-Captain

Voted Co-Captain in first year after leading team to place 3rd from prior year 12th ranked team in GLIAC.

Received All-Conference Offensive and Defensive Player Honorable Mentions during sophomore season.

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