IT Manager, SharePoint Architect or Administrator, Business Analyst, I

Mark K. Jacobs 713-***-****

**** ******* ***** *****, *******, TX 77062 ****.*.******@*****.***

http://www.linkedin.com/in/markkjacobs

Professional Profile

Well rounded Senior IT Professional

Specialties: IT/Project/Application Development Management, Multimedia Design, Website Design and SEO, Graphics Design, Technical Writing, Business Process Automation

Business Analysis

LEAN+ Office/Automation

Requirements Gathering

Customer Service – Internal/External

SharePoint Administration

SharePoint Branding

CSS

HTML/XHTML/HTML5

JavaScript

XML/XSL

User Interface Development (mobile and online)

Adobe Studio CS (Current online)

CorelDraw Suite

MS Office, Inc. Project, Visio (to 2016)

Visual Studio

Windows XP/Vista/2007/Windows Server 2012r2/Windows 7/Windows 8 (8.1 Enterprise)/Windows 10

K2 Blackpearl

Professional Accomplishments

Business Process Automation/Application Development (built on top of SharePoint/aspx/K2 BlackPearl)

Gimmal – Created Processes for Support, Requisition and Licensing of Applications.

AE - HR Online - Requisition through Hire process, All other HR processes (like status change and termination)

AE - HSE Online - Incident Reporting, Accident Investigation process automation, ZIP (Safety Observation forms/processes)

AE - IT Procurement - Automation of IT Procurement Process with Vendor (Dell)

AE - IT SoW - Process Automation of SoW for IT Project Management

AE - Proposal Approval Automation - Automating Collection and routing of Proposals for Business Development

AE - Employee Clearing House Database (MDM) - Creating a single repository that integrates with ADP (via its API), our internal CRM, ERP, and Active Directory Systems.

Boeing – Change Management System – Developed Change Management Process Automation for use with NASA utilizing LEAN+

SharePoint

Gimmal – Build SharePoint systems to support processes developed

AE – Built Farm – Administered Farm while creating 2010 and moving 2007 (MOSS 3.0) sites

AE – Trained Administrator as we moved to Process Automation

AE - New Intranet based on SharePoint 2010 - High level pages Do not look like OOB SharePoint, New Extranet for use with Clients and Vendors

Boeing – Created and Customized multiple sites for use in organization

Boeing - Administrator for multiple Share Point Sites which included; Creating Customized Shared Parts for Usage in differing environments; Managing User Access and Accounts; Created Documents, Lists, Surveys, Links, Discussion Groups, Calendars and Calendar Items; Managing these sites’ space and network usage.

Work History

Technical Support Engineer

Senior SharePoint Architect / Applications Development Team Manager

Gimmal, Houston, TX

Audubon Engineering, Houston, TX

4/2014 – Present

8/2011 – 4/2014

Escalation and Project Technical

Support

Serenity Systems, Houston, TX

2/2011 – 7/2011

IT Manager

Stronghold Limited, La Porte, TX

1/2010 – 12/2010

Business Analyst, IT Project Manager, Flash/Web/Intranet Developer

The Boeing Company, Houston, TX

6/2002 – 4/2009

Education

BS - CIS

University of Houston, Clear Lake, Houston, TX

2009

References

References are available upon request. Please view my LinkedIn for a complete history and references at http://www.linkedin.com/in/markkjacobs

Skills

Adobe Studio CS (Current Online)

CorelDraw Suite though x7

MS Office (to 2016), Project 2013, Visio 2013

Rationale Clear Quest - Clear Case

BMC Remedy (BARS)

CSS

HTML/XHTML/HTML5

JavaScript

SQL Developer

XML/XSL

Visual Studio 2012

Windows XP/Vista/2007/Windows Server 2012r2/Windows 7/Windows 8 (8.1 Enterprise)/Windows 10

SharePoint Administration

K2 Blackpearl

Specialties: Management, MutliMedia Design, Website Design and SEO, Graphics Design, Technical Writing, Business Process Automation

Certifications

LEAN+ 101 & 201

Microsoft: 1846a - Framework Essentials, 2609 C# w/.Net, 2310B ASP.NET w/Visual Studio, 62379 & 623057 Project Professional

K2 Blackpearl

K2 Smartforms

Coursework completed recently:

Software Project Management

Visual Studio 2008

ASP.NET 3.5

Six Sigma

K2 Blackpearl

K2 Smartforms

Education

University of Houston-Clear Lake

BS-CIS, Computer Information Systems

2007 – 2009

San Jacinto College

Associates of Art, General

2006 – 2008

Experience (Chronological)

Technical Support Engineer

Gimmal

April 2014 – Present

Houston, TX

Developed Processes and documentation for ERP-Link Suite of products software delivery and licensing updates.

Worked with team to develop and EOL (End of Life Policy for older versions of software) to help the company save money in support hours and maintenance of older systems used only to support old packages of software

Support the move of Development to MS TFS (from geographically diverse on local system only storage of code)

Maintained and gather historical packages and customer data to central storage on Gimmal Servers.

Worked on One Gimmal initiative (rebranding all products as Gimmal xxx)

Maintained and updated SharePoint Sites with documentation, Requisition Forms (internal – InfoPath and SP Workflows), and Software Distribution log.

Interfaced with sales, developers, project managers and customers at all levels (technical and purchasers)

Provided support to Head of Support Organization creating and documenting processes.

Daily:

First Line Support

Managed Helpdesk Tickets (external) and documented resolution and root cause

Created Current Software Packages

Created Sites and acquired customer Access to the Customer Portal

Uploaded Packages to portal, emailed customers with package informant and download links

Senior SharePoint Architect / Applications Manager

Audubon Engineering

August 2011 – April 2014

Houston, TX

I was brought on-board at Audubon to create an Intranet from scratch and to Architect that farm, code the pages, build the graphics, handle UX and UI requirements and standards. Only the content came from users and internal clients. Within a 60 day period, I successfully got buy-in from all shareholders, was the Architect and builder of the SharePoint 2010 Farm, Set up the Servers, and built multiple portals for Management to choose from, and then deployed the one they decided upon after revising and adding to certain area. The Intranet went live October 1, 2001 and was a huge success. End-user use was almost immediately 100% and feedback was very good from all stakeholders. Within the next few months, I grew the Intranet by setting up Records Center, FAST Search, Taxonomy, Integrating SSRS, and building multiple Site and Internal Department Sites. I trained at least 2 people in each department on how to administer their site and what the guidelines of use were and the standards to follow.

Within 8 months of going live, we started using built in OOB features like workflows to create simple apps for departments. After succeeding here, the company decided we would build internal application suites for HR, HSE, IT Procurement, Process Automation of Statement of Work for Project Management, and many more.

We vetted all vendors and settled on K2. My team and I were trained and certified in K2. Within the next year, we built all of the above applications, saving the company literally, millions of dollars and making processes work smoother and with more accuracy throughout the company. All apps were device agnostic (work on all devices - phones, tablets, notebooks, desktops) standard fashion and UX.

I was also tasked with managing the Company ERP System and Team (located in New Orleans, LA) and the SQL DB System and Team. I mentored my teams and employees (from 8-12 at any given time) as we upgraded the ERP System to Microsoft Dynamics during this tenure.

Escalation and Project Technical Support

Serenity Systems

February 2011 – August 2011

Houston, TX

We offered managed IT Services for companies and small businesses. As an Escalation and Project Engineer, I worked on high level issues and project. I worked daily with servers, routers, network switches, server backup systems, and VoIP telephone systems. I successfully completed a complete server upgrade for a prestigious downtown law firm. We upgraded Network, Physical Servers and virtualized some of the servers (utilizing VM Ware). Serenity entered into talks to sells/merge and is no longer in business.

IT Manager

Stronghold Limited

January 2010 – December 2010 (1 year)

As the IT Manager for this growing refining and petrochemicals support firm, I successfully met many challenges of a growing, geographically diverse (New Jersey, Louisiana, Oklahoma, California, Wisconsin, 2 location in Corpus Christi, and 2 sites with multiple building in Houston/La Porte) company. I successfully managed vendors and employees to keep all offices VPNed to our main office. As a hands on professional, I administered all of the company’s servers – some Virtual Machines, some Physical Servers (MS Exchange, MS AD, MS Forefront, MS SharePoint, Data Backup and Recovery, and VoIP). As with any manager, I was responsible for personnel decisions and mentoring of the team as well as interfacing with Executives on upcoming projects, budget, and other issues as needed.

I also helped the company standardize on a software and hardware for office and field workers and then worked with procurement to find vendor that could supply just-in-time at the right price. Supporting a standard saved us time and considerable money.

Major projects completed during my tenure:

• Complete reworking of emergency power back up and installation of correct and functional emergency power, along with protection of all server assets at all locations

• Ground up IT installation of new Company Facilities– Requirements, purchasing of hardware/software, managing installation and contractors involved. In one instance, a 60 Day Turnaround from first meeting to fully functional IT Facility with the special consideration of a CNC Burn Table.

• Implementation of SharePoint Server 2010 and services

• Conversion from Exchange 2007 to Exchange 2010

• Implementation of Microsoft Office Communicator 2007r2 and Microsoft Live Meeting across the organization

• Standardization of all VoIP PBXs across locations and servers (8 Locations 5 States)

• Implementation of data disaster and back up strategy and emergency fail-over

• Great customer service to all end users.

Business Process Analyst, IT Project Manager, Intranet Designer

Boeing

June 2002 – April 2009

Houston, TX – St. Louis, MO - Virtual

As one of a few Flash SMEs in 2002, I was brought on board to manage the redesign of Boeing’s Intranet. The intent was to standardize, optimize download/view times, and give each work group a voice and presence on the intranet that would allow each team to manage its own content and message. The internal Communications Group had settled on Flash as the platform before bringing me on board. Wireframes were available and had been converted to Flash by an external company. I took those average 500kb flash files and optimized them to 60K on average with multimedia. I then developed (utilizing html, graphics, slideshows, and ColdFusion) multiple templates and for high level internal companies and groups and taught each group how update content while following company standards. A main point at that time was bringing XML into Flash (very new in 2002) that could be formatted and created/edited by any Administrator of a site in Microsoft Word. After completing the Intranet redesign, I was tasked with Redesigning the Internet Site (www.boeing.com) which was a huge win.

I transitioned from the Web Design Group and moved into Financial Application IT Group. This was my first exposure to .Net and SharePoint (which had just come out). My first application was a Change Management Tool that utilized Flash, .net (.asp pages) and XML to build workflow diagrams (much like Visio) that were animated and could be tailored for each team using the tool. After the success of this within the company, I took on many more application roles within Finance Business IT.

Here is a list of the big deals:

Maintained/Administrated multiple SharePoint Sites (including creation of custom webparts)

Facilitated LEAN+ Sessions and modeled processes for International Space Station LEEP – 5 Processes; Engineering IT VSM; Human Resources Engineering Intern Process VSM; Exit Process VSM; Proposal Rapid Response VSM; Baseline Management and Control Change Management VSM

Converted to common application ClearQuest ahead of schedule

IT Project Manager utilizing Macroscope Methodology for multiple applications including Conversion of shop floor timecard application over a Labor Day weekend in 2007.

Administered Microsoft Project Server for scheduling by Virtual Teams. Mentored and trained teams to utilize Microsoft Project Server.

Weekly payroll processing reports on the Mainframe utilizing Hummingbird, Performed function as Team’s Work Load Manager in BARS (BMC Remedy)

Performed SoX controls

Modeled Processes for many internal groups utilizing Visio

Created eUniversity (online LMS – a new idea at that time)

Flash Developer – Web Based Training Author

e-Publishing

March 2000 – November 2001

Houston, TX – Raleigh, NC - Virtual

Created multiple training and marketing applications for our clients in Flash. For some customers, I led (and in some cases trained) a team of Flash developers to create a half marketing / half training application for web and CD-ROM distribution. For other projects, I worked as the sole designer / developer, taking projects from concept to implementation for clients like Sprint, Compaq, Nokia, and IBM.

Designed and implemented in-house marketing materials for our sales and marketing department.

Developed the company's new Intranet site including design and content.

Developed the company's new Internet site including design and multimedia content.

Created and implemented in Visual Basic "Autorun" programs for deliverable CD-ROMs to customers and potential customers. Some of these programs include multimedia (AVI, Sound, etc.), multiple pages of information with installation programs and registry checks, and password protected area including time sensitive passwords use (i.e. the CD expires and cannot be accessed).

Webmaster / Graphic Artist / Technical Writer (Contract)

NetHelp Solutions

April 1996 – February 2000 (3 years 11 months)

Created multiple public .com and .org websites for companies and organizations utilizing my skills with graphics (Photoshop) and HTML (Dreamweaver). Optimized for search engines (pre-google).

Designed websites, logos, graphics, business cards, and other collateral graphics for same companies and organizations.

Assisted owners of small businesses with creating business plans, RFPs, Policy and Procedure Manuals, and Marketing materials.

Created presentations for public expos for varying companies.

Other various work as contractor in print and graphics business.

Director of Operations and CIO

DigiFile

February 1998 – February 1999

Responsible for all operations and P&L in this start-up imaging company.

Took a company losing approximately $50,000 per month and brought it to the brink of profitability within a four-month period.

Created and refined process for profitable production.

Created unified print and on-line marketing image for name recognition.

Hired and trained Production Personnel in the use of Adobe Acrobat.

Worked closely with Owner and Consultant to win $2 million on-site imaging project at Southwest Bank of Texas NA.

Created process, hired and trained personnel, tested, and maintained daily operations at on-site

Director of Operations

Apple Imaging

June 1997 – September 1997

Oversaw all daily operations including; Customer/Client Relations, Accounts Payable & Receivable, Payroll, Profit and Loss.

Designed and implemented Imaging Process for this start-up company at Chevron USA.

Hired and trained personnel.

Designed Company Logo, Company Forms, and Company Website.

Director of Operations Corporate, Executive

Legal Copies International

August 1995 – December 1996 (1 year 5 months)

P/L Responsibility for commercial offset and high-speed laser print shops in 23 cities nation-wide.

Site Manager

Amoco Site, Front Line

August 1994 – August 1995 (1 year 1 month)

Managed internal Print Shop at Westlake facility.

Production Manager

Overnight Press

August 1993 – August 1994 (1 year 1 month)

Managed 24/7/365 Laser Print Shop.

Original 2010 Design (10-31-2011)

Redesign - Subsite example 12/2013

Intranet Redesign 11/2013

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