Management Manager

GINA KATHLEA L. CRUZ (Naji)

E-mail address: ***************@*****.***.**

Contact# +639*********

Areas of Expertise:

Project Management / Continuous Process Improvement / Change Management;

Data Management / Records Management / Payroll Management / Design & System Enhancement;

Benefits Administration / Optimum Rewards & Retention / Audit & Compliance;

Training / People Management / Employee Engagement

Skills:

Systems Knowledge (Oracle, People Soft, Lawson, Kronos, Taleo, Hire Point, Times System-KL, Vantive, Locus, Sharepoint, Yardstick, WISE, IRIS); Communication; Team Player; Planning & Organizing; Multi-tasking; Discretion & Business Ethics; Strategic Oriented; Vendor Management; Six Sigma Yellow Belt

International Assignments:

HR Support (Payroll, Systems, Training)

Kuala Lumpur, Malaysia (November 28-December 19, 2007)

Hong Kong (April 16-29, 2008)

Accomplishments (Major Projects Headed / Participated):

oLaunch & Piloted Shared Services – 2012 to 2013

oMigration & Transition of Offshore Work Locally (Data Management, Benefits Administration & Payroll) – 2012 to 2014

oClient Management, Process Improvement & SLA / KPI – 2012 to 2014

oPayroll & HRIS Automation and Enhancement – 2006 to 2015

oCentralization of Local HR Employee Services to single site – 2006 to 2012

oStandardization of HR Engagement Activities – 2009 to 2015

oROHQ Administration – 2012 to 2013

Professional Experience:

Stellar Phils, Inc.

22-24F MDC 100 Bldg., J. Garcia (C5 Road), cor. Eastwood Ave., QC

April 6, 2015 - present

Senior Manager, Employee Services

Philippines – with 2k FTE

Manages the services in employee’s life cycle (hiring to separation)

(records management, benefits & payroll administration, certifications, reports, etc)

SME (Subject Matter Expert) for set-up & requirements of HRIS

Handles full Payroll for Management employees (ManCom) – Regular payroll, Annualization, Back pays

Manages HR site-wide activities: APE (Annual Physical Exam), Drug Test, Halloween, etc

Atlantic Gulf & Pacific Company of Manila, Inc. (AG&P)

28F Tower2, Insular Life Corporate Center, Commerce Ave.,

Filinvest Corporate City, Alabang, Muntilupa City

May 19, 2014 – April 2015

HRIS Manager

Philippines – with 7k FTE (Crafts & Business Support)

Manages administration, system enhancement of HR system (Oracle) and improvement of process surrounding data management, payroll, audit & reporting

Standardization & Centralization of Reports

Oversees migration from Legacy (In-House HRIS) to Oracle HRMS - Payroll & HR

Special Projects:

oPayroll Bank Transition

oYardstick (Performance Management)

oIRIS (Recruitment Tool)

End to end Project Management - Gathering & detailing of business user requirements; design management & coordination with Developer; Launch & training of Users

Prople BPO, Inc.

23F Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City

January 6, 2014 – May 2014 (5mos)

Senior Manager, HR KPO

US and Philippines – with 300 FTE

Manages over-all HR administration (Recruitment, Employee Services & Development, Compensation & Benefits Administration, HRIS)

Special Projects –Process Improvement Manager / Transition Manager for:

oSingapore Payroll (January – April 2014)

Oversaw payroll operation while on critical situation (client pull-out)

Handled SLI & SLA that eventually led to acquisition of larger accounts

oUS Payroll (Kansas & California)

Oversaw the data management & payroll operation for local transition

Awards/Recognition:

ELITE GROUP AWARDEE – Singapore Payroll, Boardroom Account

Startek International Limited

4F ETON Cyberpod Corinthian, Ortigas Avenue, Quezon City

July – September 2013 (3mos)

Senior Manager, HR Systems

Philippines – with 5-6k FTE

US & Latin America – 300-500 FTE

Manages administration & enhancement of global suite of HR systems and automated tools (HRIS & Recruitment system - Taleo & Lawson)

Builds, trains and manages HRIS team that will provide offshore & local support on data management, audit & reporting

Oversees the HR Employee Services for PHL (Record Filing, Payroll, Employment Certificate Issuance/Background Checks, Reporting & Analytics, Clearance & Exit Survey, RTWO)

Collaborates with Global HR Managers, IT, internal business partners to ensure data security, compliance, SLA is met based on business requirement

oSuccessfully launched initial centralization of local HR process

oSuccessfully launched initial transition & acquisition of work from offshore counterparts - Data Management & Payroll (US NA: Greeley, Lynchburg, Mansfield, Jonesborough)

TeleTech Customer Care Management

Bldg F, SM Corporate Offices, Roxas Blvd, Bay City

January 12, 2004 – March 1, 2013 (9 years & 3 months)

Senior Manager, Human Capital Shared Services

(May 15, 2012 to March 1, 2013)

Acted as HCSS POC (Point of Contact) for assigned geographic service centers

oPhilippines – with 19-20k FTE

oUS & Canada – 300-500 FTE

End-to-end process ownership of HCSS Back-Office Tasks / Administrative Support (benefits administration, data management, on-boarding & termination administration, management of leave time-off requests/return to work order, vendor management and various reporting & distribution maintenance)

Managed service delivery and customer contact thru clear service level agreements and multiple channel (e.g: voice, email, web)

oImproved service management thru defined SLA, KPI or Performance Reporting

oWorked closely with Service Delivery to identify service center initiatives that substantially enhance performance results and improve operating margins

Led a team of managers and specialists supporting HC employee-relations and administrative needs

oAccountable for meeting all defined service center productivity, service level and customer service metrics for assigned geographies

oOversaw adherence to all HC service center performance

objectives, metrics and standard operating procedures

Maintained and managed knowledge & communication portals (web sites, employee knowledge base, etc)

Manager, Country Human Resources

(March 16, 2009 to November 15, 2012)

Acted as Strategic HR Partner on Consultative Level

Focused on efficiency and control thru Centralization of Benefits Management, Expatriate Management, Systems and Process Management, Payroll, Data Management and Reports

Managed and initiated design and implementation of employee engagement interventions and practices

oAdvocate of employee self-service

oCampaigned / promoted awareness of benefits, process and technology thru focus group discussions (FGD), survey, webinar, seminar, etc.

oLeveraged on social media and campaign materials to get full participation and maximum awareness of employees (FB, Brochures, Posters, etc)

Created & managed collection & recoveries team that liaises closely with external parties and Finance / Payroll

oAdvocate of paperless environment

oCreated / launched / maintained dashboards and online forms that increased accountability and transparency

Served as internal client relationship manager between the Company and third-party service providers

oInterfaced with vendors/brokers/clients on issue resolution, plan changes & management of service level agreements (SLA)

Oversaw benefits and vendor funding and payment process

Leveraged on utilization of tools / technology to ensure data integrity and in compliance with the international and local standards (e.g: Sarbanes-Oxley, PWC Audit, DOLE & other client-specific audits or local-government related audits)

Senior Generalist, Country Human Resources

(December 1, 2006 to March 15, 2009)

Acted as HR Business Partner

Exposure to Global Business Support and Acted as PHL SME (Subject Matter Expert) / POC (Point of Contact) on Technology, Policies, Process and Benefits

Provided site-wide support in manila and provincial sites (TeleTech Philippines expanded support and established 13 sites)

Headed the HR Launch team that handles initial HR support on a Generalist role

Full management of HR projects from business initiation/kick-off, business case, business requirement, planning (SOW, cost analyses, budgeting) and change management or calibration and communication to all stakeholders

Led a team of HR Generalists on a Functional Level (Nationwide)

oManagement of Information System (Oracle)

oManagement of Employee Life Cycle

oPayroll and Benefits Administration

oStandardization of Process thru Review, Improvement, Guideline Formulation, Documentation and Implementation

Implemented centralized payroll data reconciliation (Pre & Post Audit) in order to decrease payroll disputes

Provided full HR support to newly launched sites via deployment of selected HR folks until selection / immersion of site-based HR is completed

Assisted in selection and screening of new site-HR generalists

Identified TNA, created modules and conducted standardized training and upskilling of HR team as part of their Talent Development

Analyzes the needs of end-users and creates business case as needed in order to enhance the system for optimum performance of HR team

Offered Optimum Rewards’ support & guidance to clients regarding compensation / internal equity / job analyses (internal/external hiring

Assisted in Performance Assessments & Implementation of Corresponding Reward (e.g: Market Adjustment, Merit / Off-cycle Increases)

Implemented spot-audits (undeclared visits) to all sites in order to maintain HR standards especially on record management / confidentiality

Implemented regular HR Roadshows to established and start-up sites

Managed performance of HR team site-wide on areas of Data Management and Benefits

Initiated and headed calibration meetings/trainings, process-gap analyses and change management with different departments (Finance, Workforce Team, Learning and Dev’t, etc)

Generalist, Site Human Resources

(Jan 12, 2004 to November 30, 2006)

Assigned in a start-up site in a HR Generalist role (3rd site launch)

Monitors full administration and communication of the Government-mandated and Company benefits

Processes & monitors compliance on pre-employment requirements or any client-related specific requirements

Handles issuance of onboarding needs such as network logins, building access, ID issuance, payroll account applications, orientation, department endorsement, communication, etc.

Monitors and implements system updates, proper documentation and encoding of all employee movements (new hire, transfers, regularization, promotion, rehire & termination)

Conducts exit interview and monitors release of final pays or any payroll related concerns/disputes

Manages and prepares reportorial requirements and provides data analysis to upper management

Attends client meetings and acts as counsel to employees to mitigate labor/management issues

Assists in daily needs/queries of employees (e.g: issuance of certification, etc)

Maintains 201 & 203 files in compliance to DOLE & Sarbanes-Oxley Audits

Liaises with government agencies / reportorial requirements or compliance

International Assignments - HR Support (Payroll, Systems, Training)

Kuala Lumpur, Malaysia (November 28-December 19, 2007)

Hong Kong (April 16-29, 2008)

Major Projects Headed / Participated:

oMigration & Transition of Offshore Work Locally

oPayroll Automation (April – October 2008)

oPaid Time-Off (PTO) Automation (March 2008-December 2008)

oEmployee Self Service – Phase 1-2 (2008; 2010)

oManagement Self Service – Lateral Movement & Supervisor Change - Phase 1-3 (2008; 2010)

oManagement Self Service - Pay Approvals – (2012 – 2013)

oAutomated Reports Generation / Alerts (Audit / Reportorial Requirement)

oTax Annualization

oROHQ Implementation

oStandardization / Centralization / Shared Services

oDashboards / Knowledge Base / HC Portal

Online forms

Case Tracking System / Ticketing System (Requests)

Awards/Recognition:

oROR Awardee (Rings of Recognition Award-2006 1st & 2nd Qtr) as Best Support Supervisor

oGEM Award (Great Employees by Metrics) as top HR Staff

oROR Nominee (Rings of Recognition Award-2005 3rd & 4th Qtr) as top Business Support Top Performer

AMA GROUP OF COMPANIES (ABE International College of Business & Accountancy)

#59 Panay Avenue, Quezon City

March 25, 2002- November 15, 2003 (1 year & 8 months)

HR Supervisor

Assigned in a start-up school

Handles personnel selection program in the Campus

Monitors and updates personnel movement such as promotion, regularization, expiration of employment, transfer, separation, job reclassification and movement in job levels

Implement employee benefits, incentives and government mandated benefits

Reviews employment papers, contracts, separation reports, and other documents pertaining to employment such as SSS, TIN, and PAG-IBIG etc

Implements the salary and wage administration program based on the existing plantilla of the College

Ensures that 201 file records of employees are well maintained and updated

Ensures that policies of the college are strictly followed and that disciplinary actions are implemented

Prepares departmental budget for future forecasting

Supervises attendance and time keeping and payroll preparation

Schedules and orients newly hired employees and responsible for the turnover of the new employee to his/her work group

Evaluates department staff performance and prepares / reviews bi-monthly manpower inventory and monthly personnel vacancy report

GETZCOM TRADING

#380 Unit-F Scout Reyes St. cor. Quezon Ave., Quezon City

May 1, 2001- March 22, 2002 (10 months)

Administrative Supervisor

Assigned in a start-up site

Responded to phone inquiries to deliver effective customer service

Prepare internal and external correspondence

Document recording of stocks and encoding transactions

Maintain bookkeeping records to ensure accurate invoicing / Management of A/R and A/P Accounts

Supervise company expenses, remittances, collectibles and depositing of checks

In-charge of office management services - vehicle maintenance and dispatch; Assists in the scheduling of messenger and janitorial services

Purchases / monitors and implements budget for operating expenses and payments for utilities, taxes, association, parking dues

Planned budgeting, canvassing, recommendation, purchasing, quality and distribution of Christmas giveaways

Introduction of the 5s Good House Keeping in the office

MTJ APPAREL EXPORT, INC.

#86 E. Rodriguez Jr. Ave., Libis, Quezon City

March 1, 2000 – February 28, 2001 (1 year)

Personnel Clerk

Recruitment & Selection

Instituted strategies for screening and recruitment and Developed job descriptions for job vacancies

Applicant sourcing (thru newspapers ads/posters; manpower/recruitment agencies; referrals; walk-in applicants)

Applicant screening (receives/entertains applicants; tests administration & results interpretation; interview & selection recommendation; background investigation; coordinates with retainer hospital for necessary pre-employment exams)

Inducts orientation / trained new hires for compliance with company policies, release of onboarding documents/logins

Achieved demand manpower and conducts inventory of such every week Successful implementation of the yearly file disposal program

Employee Relations / Administrative Functions

Contributed information on company benefits as well as those mandated by the government among employees

Coordinates with retainer hospital/doctors on status of sick employees; verify bills, charges & recommends approval of payments

Handles coordination and implementation of Annual Check-up and Oversees compliance of employees; Monitors follow-up consultations and medical results

Assists in recreational and social services (Company Outing, Sports fest/Sports Committee,

Security and Safety Committee, Christmas Party)

Handles Time-keeping; Coordination of Attendance Records with Finance for Payroll purposes

Monitors daily rate of absenteeism/tardiness

Monitors dress code compliance in production area (Factory) to avoid hazards/accidents

Systematic and orderly filing/safekeeping of 201 Files (ensures update of files in computer)

Assists in the scheduling of messenger and janitorial services

Employee Movement / Staff Development

Assists in the conceptualization and execution of in-house/ behavioral trainings and surveys

Monitors list of employees due for regularization, renewal of contracts or termination based on performance appraisal or contracts & prepares appointment papers for transfer, promotion or reassignments

Prepares and Issued memos, letters of recommendation or warning for tardiness, absences and other disciplinary actions, including COE

Handles Performance Appraisal program (prepares and issues PA forms on semestral basis)

Recommends / monitors implementation of disciplinary measures through the concerned Superior and ensures uniform, fair and consistent interpretation and application of the Code of Conduct

Reviews / amends / implements guidelines and policies

PETRON CORPORATION

Petron MegaPlaza, 358 Sen. G. Puyat Ave., Makati City

August – December 1999 (5 months)

Personnel Clerk (Project-based)

Clean up & management of employee records / 201 & 203 files

Performs other related duties as may be assigned by the superior

Educational Attainment:

Far Eastern University Bachelor of Science in Psychology SY1995 – 1999

St. Theresa's College Pre-school, Elementary & High School SY1985 – 1995

Character References:

1.Rudy Asuncion – Manager, Human Capital Service Delivery; Wells Fargo, Taguig; 091********; **************@*******.***

2.Erwin Ekong – VP, Human Resources; Stellar Phils, Eastwood City; 091********; *****.*****@*****.***

3.Cecile Batalla – VP, Human Resources; AG&P of Manila, Muntinlupa City; 091********; *********@*****.***

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