Customer Service Accounts Receivable

DESHAWN C. WADE

**** ********* **., ********* ***., OH 44118 *.**********@*****.*** 216-.536.5309

Management

Risk Management

Cost Analysis

Bad Debt Reduction

Revenue Increase

Accounts Receivable

Strong Communication

Fast Pace Environment

Organized

Interpretive

Customer Service

Working Independently

PROFESSIONAL EXPERIENCE

PRODUCTION MANAGER 2022-2023

Mr. Roof Cleveland, Independence, OH

Selects, supervises, develops, evaluates and motivates personnel in the Production Department

Attract, contract and schedule all required subcontractors and equipment

Ensure subcontractors are completing their responsibilities on schedule with emphasis on quality that meets and exceeds customer expectations

Ensure all jobs are completed at or below the estimated labor and material costs

Perform roof inspections in accordance with company and contract specifications

Attend pre-construction meetings, schedule job start/completion dates, and coordinate with subcontractors

Account for change orders and ensure appropriate approval from original scope

Meet with customers to ensure project going as planned to their satisfaction, and explore future business opportunities. Resolve issues with customers and/or crews as needed

Ensure worksites are in compliance with company safety policies and procedures, and federal/state/ local regulations

Complete all paperwork in accurate and timely manner

Provide superior customer service along with meeting customers to resolve issues

Performs additional duties as needed and/or assigned by the Vice President of Production Key Accomplishments

Opened new satellite location in northeast Ohio

Hired adequate subcontractors for multiple trades

Staffed & managed project management team

Managed 8.5+ million in new roof installations during 2022-2023 season

Managed risk, cost analysis, 40% profit margin, revenue SENIOR CLAIMS ADJUSTER 2020-2022

Progressive Insurance, Mayfield Village, OH

Determine coverage.

Determine liability (who’s at fault for the damages).

Interview customers, claimants, and witnesses.

Partner with appraisers/estimators to manage vehicle repairs.

Negotiate with customers and other insurance carriers and resolve claims.

Maintain claim inventory in a face paced high volume work environment. Key Accomplishments

Consistently Exceeded Claim Resolution Targets

Successfully Negotiated Complex Liability Claims

Led Cross-Functional Claim Reviews

Contributed to the increase of company gainshare. FLEET LOGISTICS MANAGER 2016-2020

Enterprise Holdings, Strongsville, OH

Supervise the process of preparing fleet for movement and distribution to the ready line.

Execute the location(s) fleet plan.

Plan fleet storage and segregation on the lot and within the facility.

Maintain excel inventory spreadsheet.

Ensure vehicle deletes are prepared and are in the proper lot location for removal Key Accomplishments

Maintained a high-volume work load.

GROUP ACCOUNT MANAGER

Enterprise Holdings, Strongsville, OH

Maintain and create customer files.

Review customer contract balances.

Create daily area report based on customer files.

Serve as a liaison to risk department and area branches.

Complete assessment of adverse risk customers to be added to do not rent list. Key Accomplishments

Reduced bad debt by 200k annually.

Promoted four times during career.

BRANCH FLEET LOGISTICS MANAGER

Enterprise Holdings, Bedford, OH 2014-2016

Evaluate fleet mix and utilization.

Manage fleet for rentals.

Ensure adherence to deletion policy.

Ensure completion of daily unit reconciliation.

Manage vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns and accident damage.

Coordinate daily customer pickups.

Facilitate all incoming calls. Provided excellent customer service. Key Accomplishments

Maintained a high-volume work load.

Achieved the highest customer service score in northeast Ohio. EMERALD CLUB REPRESENTATIVE

Enterprise Holdings (National), Cleveland, OH 2012-2014

Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.

Assist members with questions and concerns to minimize counter visits.

Communicate customer service issues to management.

Ensure that vehicle information is completed correctly and clearly labeled.

Perform other customer service related duties, to ensure we are meeting customer needs. Key Accomplishments

Increased customer revenue and earned monthly incentive for vehicle upgrades sold. SMALL BUSINESS FINANCIAL CONSULTANT

National City Bank, Beachwood, OH 2005 to 2006

Processed outgoing and incoming calls to existing National City Small Business customers to assist/advise them on financial tools to better facilitate their financial needs.

Offered new products to clients including, small business lines of credit, loans and investment options.

Established and maintained relationships with small business owners by executing superior customer service.

Responsible for mentoring and training new hires and peers. Key Accomplishments

Received the Excel Award for highest sales volume company wide.

Received the highest stand in customer feedback monthly. LOAN ORIGINATOR

National City Bank, Beachwood, OH 2001 to 2005

Responsible for contacting clients to explain the benefits of the Home Equity Line of Credit and Equity Reserve products.

Provided information on applicable interest rates according to market trends.

Assisted in the determination of property values for available equity position.

Obtained the required information for completing the application process.

Provided timely and accurate follow-up to clients regarding the application process. Key Accomplishments

Achieved the highest writing sales rate for the entire department. EDUCATION

Psychology – South University 2015 - 2016

Sociology – Cuyahoga Community College 2009 - 2012 Dean’s List

LICENSURES

Notary Public

SOFTWARE SKILLS

Microsoft Excel, PowerPoint, Outlook, and Word.

Enterprise Holdings applications – ARMS, ECARS, Ralph Wizard, Report Web, Rental Financial Systems, Unit Services, Title Management Systems, Renter Maintenance, Maintenance Expense Tracker, Driver Routing & Scheduling.

RECOGNITION

Awards, scholarships, etc.

Contact this candidate