General Manager Assistant

Ken Hodges

**** *********** ** ******, **** ***17

Mobile: 614-***-****

Email: **********@*****.***

PROFESSIONAL HIGHLIGHTS

Training General Manager with Darden for over 8 years

Highest Guest satisfaction scores in Columbus for 5 Years

Ran multiple locations for Red Lobster

Highest secret Shopper scores in Columbus for 2 years for Longhorn Steak House

EMPLOYMENT

PATRICE AND ASSOCIATES CORPORATE RECRIUTER 11/24- PRESENT

Buca di Beppo Assistant General Manager 05/2022-11/2024

Reason for leaving location closed

TGI Fridays General Manager 12/2021-04/20/2022

Reason for leaving Location closed

Applebee’s Assistant General Manager 03/16/2021-11/2021

Reason for leaving. I accepted the position at TGI Fridays After completing my two weeks notice

Applebees asked me to help them get their Hilliard location up and rolling after Covid which I did

Beef O’Brady’s General Manager 01/2021-03/09/2021

The position paid only $47,00.00 per year with no benefits

Swenson's Drive in Restaurants General Manager 06/2020-12/2020

Reason for leaving just a bad fit

Chili's (assigned to line cook duties when covid hit 01/11/2020-06/03/2020

This is my journey to get back from being a line cook at Chili”s, due to Covid19, to upper management at a full service restaurant.

Nappa Kitchen and Bar Assistant General Manager 12/2018-10/2019

Annual Sales Volume: $2.5 Million - $3 Million

Accomplishments

Increased Guest Check averages from $34.07 to $45.50 with increased bar revenues and Private bookings

Increased Private Party bookings by utilization of 2 private party rooms and reservation program integration

Coached and mentored FOH team on Steps of Service program and using menu as a sales tool

Developed one newly recruited Manager from Hire to Manager Validation

(Reason for leaving: Great single unit company to work with. Owners not opening additional locations for career

Mimi's Cafe Assistant General Manager 4/2012-11/2018

Annual Sales Volume: $1.8 Million - $2.0 Million

Progression

Hired as Assistant Manager. Promoted to Hospitality Manager in 2012. Promoted to Assistant General Manager in 2017

Accomplishments

Raised Customer Service scores from 65% to 80% - Re-trained FOH Host staff on Company Standards, Efficiency in BOH, Order entry and payment completion with Servers

Jumped Manager Visibility from 40% to consistently over 70% - Table touches, constant figure 8 through the restaurant, “Get to know your Guest” mentality with Shift Supervisors

Increased Traffic in down market by 2.5% - Focus on Customer Service, Host greets

Increased sales by 1.8% Year over Year – topped trend of East Coast, only Ohio location up in sales 02/05 2020 -06/03/2020

Grew Catering Sales – adding yearly $7,000 Holiday party, To Go sales focus

Lowered Food Cost to .2% below budget – Weekly Inventories, reduction of product on hand, proper recipe adherence in BOH, Waste Sheets

Reduced Customer Complaints to Corporate by 50% - Proper table touching, H.E.A.R.T training with Shift Supervisors

Coached and Mentored five hourly employees into Shift Supervisor positions

Developed one Shift Supervisor into Manager Training program – Proper follow up and Goal Setting

(Reason for leaving: Long term General Manager in place at Columbus location, no room for career growth)

ADDITIONAL EXPERIENCE

Assistant General Manager

06/2007-06/2010 Buffalo Wild Wings Columbus, OH

Assistant General Manager

12/2004-06/2007 Longhorn Steak House Columbus, OH

General Manager

12/2003-12/2004 Applebee's Columbus, OH

Assistant General Manager

01/1988-12/2003 Red Lobster Columbus, OH

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