Life Insurance Customer Service
Resume:
LARRY COLEMAN
Delaware, OH *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Life Insurance Agent
Appreciation Financial-Remote
May 2022 to Present
• Developed and maintained a client base of XX individuals through prospecting, networking, and referrals
• Analyzed clients' financial situations to determine appropriate life insurance coverage options
• Presented and explained various insurance policies to clients, highlighting benefits, features, and premiums
• Collaborated with underwriters to expedite the application process and ensure timely policy issuance
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and processing policy changes
• Maintained accurate records of client interactions, policy details, and commission payments in CRM system
• Cultivated strong relationships with key referral sources such as financial advisors and estate planning attorneys
• Demonstrated expertise in analyzing risk factors for different age groups and recommending suitable coverage options accordingly
Production Manager
CARVANA-Heath, OH
August 2021 to October 2024
• Managed a team of 110 production staff, providing guidance and support to achieve department goals
• Implemented lean manufacturing principles, resulting in a 40% reduction in waste and improved productivity
• Monitored key performance indicators (KPIs) such as on-time delivery, product quality, and cost per unit to drive operational excellence
• Developed strong relationships with suppliers/vendors to ensure timely delivery of raw materials/ components needed for production
• Analyzed production data/metrics to identify trends/patterns and make data-driven decisions for process optimization
• Reduced downtime by 20% through proactive maintenance planning/scheduling
• Conducted regular performance evaluations/feedback sessions with team members to foster professional growth
• Mentored/trained new hires on production procedures/standards to ensure consistent quality and productivity
• Developed and maintained standard operating procedures (SOPs) for all production processes
• Managed budgetary responsibilities, including forecasting, monitoring expenses, and identifying cost- saving opportunities
Value Stream Manager
Worthington Enterprises-Worthington, OH
January 1995 to May 2021
• Oversaw all aspects of production operations in a manufacturing facility, ensuring efficient and timely completion of projects
• Managed a team of 75 production workers, providing guidance, training, and performance evaluations to optimize productivity
• Implemented lean manufacturing principles to streamline processes and reduce waste, resulting in an 30% increase in overall efficiency
• Developed and implemented production schedules to meet customer demands while maximizing resource utilization
• Collaborated with cross-functional teams including engineering, quality control, and supply chain to ensure smooth workflow and on-time delivery
• Identified opportunities for process improvement and cost reduction through data analysis and regular performance reviews
• Led continuous improvement initiatives such as Kaizen events to enhance operational effectiveness and drive employee engagement
• Maintained inventory levels by coordinating with procurement department to ensure availability of raw materials for uninterrupted production flow
• Monitored key performance indicators (KPIs) such as production output, scrap rates, downtime, and cycle time to identify areas for improvement
• Implemented safety protocols and ensured compliance with occupational health regulations to maintain a safe working environment for employees
• Developed standard operating procedures (SOPs) for various tasks within the production process to ensure consistency in quality standards
• Conducted regular audits of equipment functionality and maintenance records to minimize downtime due to equipment failure or malfunctioning
• Managed budgetary constraints by optimizing resource allocation without compromising on product quality or delivery timelines
• Implemented training programs for new hires as well as ongoing skill development sessions for existing staff members
• Utilized project management techniques such as Gantt charts and critical path analysis to effectively plan resources required for each project
• Collaborated with sales team regarding customer requirements, order specifications, lead times, pricing negotiations etc
• Evaluated suppliers' performance based on quality standards adherence & timeliness. Initiated corrective actions when necessary
• Implemented quality control measures to ensure products meet or exceed customer expectations and industry standards
• Analyzed production data to identify trends, patterns, and areas for improvement in order to optimize efficiency and reduce costs
• Developed and maintained relationships with key stakeholders including suppliers, vendors, and customers
• Managed the implementation of new manufacturing technologies or equipment upgrades to enhance productivity
• Led cross-functional teams in root cause analysis investigations for product defects or non- conformances
• Implemented cost-saving initiatives such as vendor negotiation strategies resulting in 25% reduction in procurement expenses
• Ensured compliance with regulatory requirements such as ISO standards, OSHA guidelines, and environmental regulations
• Collaborated with engineering team on design modifications or process improvements based on feedback from production floor
Education
Associate of Applied Science in Business Management Mount Vernon Nazarene University - Remote
January 2015 to March 2017
Skills
• Lean
• SAP
• Forecasting
• Tableau
• Project Planning
• Lean Manufacturing
• Supply Chain
• 5S
• Process Improvement
• Data Analysis
• Team Management
• Project Management Methodology
• Root Cause Analysis
• ISO 9001
• Project Leadership
• ERP Systems
• Manufacturing
• Production Management
• Business Analysis
Certifications and Licenses
Insurance Producer License
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