Event and Relationship Manager
Resume:
Emily Manter
*************@*****.***
Objective
Highly motivated and organized individual with 5+ years of management experience and 10+ years of customer service and skilled leadership to maintain productivity and quality of service.
Skills & Abilities
Solid leadership and management skills. Problem solving. Strategic Thinking.
Project Management. Planning. Organization.
Experience
NEW ALBANY CHAMBER OF COMMERCE- New Albany, Ohio- Events Manager-June 2024- present
Responsible for member recruitment and satisfaction, keeping records and accounts receivable up to date. Coordination of a wide variety of events including small monthly meetings, quarterly training sessions, and annual events for 5,000+ community attendees. Responsible for organizing and overseeing committee meetings and staying knowledgeable about board involvement and bylaws. Social media coordination, building event reels and other member content
BUBBLY HALL – New Albany, Ohio - Operations Manager- January 2023- June 2024
Responsible for vendor relationship management, new business development and community outreach. Manage accounts payable/receivable. Social Media management, executing marketing campaigns across a variety of platforms, including Facebook & Instagram. Create content strategy to incorporate videos, photos, and media to enhance campaign performance. Manage HR processes and procedures including hiring, scheduling, and payroll.
THE KROGER COMPANY - Columbus, Ohio – October 2011-February 2023
Associate and Customer Relations Manager July 2021- February 2023
Responsible for overseeing the day-to-day operations of a store grossing $1.6 million a week while placing a special focus on HR processes and procedures. Responsible for meeting with union representatives to resolve disputes. Provided proper direction for the hiring and onboarding of new employees, work to ensure satisfaction of current employees. Retained proper records of all OSHA, safety, and personnel documentation.
Customer Service Coordinator June 2017 - July 2021
Responsible for scheduling and managing a team of approximately 50 including customer service, cashiers, and courtesy clerks. Coached, trained, and developed all employees while staying focused on customer satisfaction.
Balanced books, reviewed time and attendance punches and pay rates for payroll, handled constructive discipline steps with tardies and absences.
Assistant Customer Service Coordinator October 2014- June 2017
Assisted managing the front end of the store. Responsible for special projects in fundraising events and specific coaching ventures. Assisted with schedule writing and general management during vacations. Involved in implementing new technology and training associates.
GM Clerk October 2011 - October 2014
Responsible for stocking products and building displays. Assisted customers, trained in various other departments including customer service, and fresh departments.
Education
Franklin University, Columbus, Ohio
Master’s Degree Business Psychology
Graduated 2020 with a 3.96 GPA.
Completed capstone project dedicated to employee training and development, resulted in 3 separate employee promotions over 3 months.
Franklin University, Columbus, Ohio
Bachelor’s Degree Applied Psychology
Graduated 2013
Leadership scholar
Summa cum laude with a minor in communications.
Westerville North High School, Westerville, Ohio
Graduated 2009 with a 4.0 GPA
Member of the National Honors Society
Certification
Manager on Duty Certification — October 2019 - Certified at Kroger to fill in for management during busy seasons and vacations. Working as store management one day a week during the COVID-19 pandemic. Requires whole-store focus, in-depth knowledge of fresh departments, and exceptional customer service skills in dealing with customer issues and vendors.
Leadership
Assistant Cub Scout Leader — August 2015 - September 2021 Assist with various Cub Scout events and projects. Help to create meeting agendas and ensure activities fulfill badge requirements. Keep children engaged and on-task during meetings. Work with other leaders on large-scale events and coordinating the logistics of meal preparation and daily activities.
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