Customer Service Manager
Resume:
Ian Pasaje Caramonte
N/D Foundry Shop Morning Breeze
Tugbungan, Zamboanga City
Email: ****************@*****.***
Skype ID: ian.caramonte
Position Desired: Captain Waiter
OBJECTIVE
A talented individual who has had a lifelong interest in quality food, the hospitality industry and the latest culinary trends. An experienced host who works hard to cultivate a high profile with guest, and possesses a strong understanding of financial margins and controls. Attentively at all times with a willing and helpful manner that is require to answer phone calls, taking reservations and prepare bills. Always approachable, cheerful, and possessing good observation skills as well as the ability to work alone or as part of a team. Keen to fine a challenging position within an exciting employer where I will be able to continue to increase my work experience and develop my abilities.
PERSONAL INFORMATION
Place of birth : Sibuco, Zamboanga Del Norte
Date of Birth : 17 October 1978
Civil Status : Single
Height : 5’4”
Weight : 63 Kg
Language Spoken : Filipino and English
Citizenship : Filipino
Passport Number :
Expiry Date :
EDUCATIONAL BACKGROUND
Tertiary 1996-2000 Zamboanga City
Bachelor of Science in Industrial Education
Zamboanga City Polytechnic College
Secondary 1991 - 1996 Sibuco National High School
Zamboanga Del Norte
Elementary 1986-1991 Sibuco Elementary School
Zamboanga Del Norte
SKILLS
Knowledge in Micros, Materials Control (MC)
Good in oral and written Communication skills in English and Basic Arabic
Can handle multiple task
Creative in regards with doing personal task
PERSONAL ATTRIBUTES
Hands on experience in providing effective customer service.
Good knowledge of guest service and high standard of work.
Polite, courteous with excellent communication skills.
Flexible, reliability and honest.
Ability to deal with guest in a polite and helpful manner.
Punctual, detail-oriented and ability to perform tasks in an orderly fashion.
Comfortable working in group environment as well as independently.
WORK EXPERIENCE
Captain Waiter (June 2011 to November 2015)
Crowne Plaza, Al Khobar
Kingdom of Saudi Arabia
Telephone Number: +966 013-***-****
Telefax: +966 013-***-****
Duties and Responsibilities:
My duties involve customer service, assisting in the kitchen area, attending to customer inquiries and insuring they receive excellent service I take pride in my work and this job has proved I can multi-task from dining area, working tills and dealing with cash.
Responsible for welcoming customer and residents into the restaurant, taking orders for food and drink. I worked well with the members of the staff, listened to the instructions and was taught how to lay tables correctly, silver service and preparing / decorating room for different functions. I had work extra hours and unsociable hours when required and sometimes at very short notice.
Working with all members of staff, helping out in reception, taking bookings, insuring the restaurant ran smoothly. I dealt with inquiries face to face and over the telephone handling them all very professionally. I remained calm at all times, even under extreme pressure in the kitchen area helping the chef prepare starters and waiting on t able which I really enjoyed.
TRAINING AND ACHIEVEMENT
E-Cristal - Basic Food Hygiene – January 14, 2013
E-Cristal - Basic Food Hygiene – May 20 2014
One Step Ahead - June 11, 2012
Lobster Ink’s Suggestive Selling – March 04, 2015
Colleague of the Month Nominee – July 2013
Colleague of the Month – July 2012
Colleague of the Month – January 2015
Colleague of the Year – 2012
REFERENCE
Mr. Ala Hamdi
Food and Beverage Manager
Crowne Plaza
Mr. Roy Nader
Restaurant Manager
Crowne Plaza
Mobile No.: +966-*********
Mr. Nageh Zaki
Banquet Manager
Crowne Plaza
Mobile No.: +966-********* / +966-*********
Mr. Randy Esparto
Training Manager
Crowne Plaza
Mobile No.: +966-*********
I hereby certify that the above statement is true to the best of my knowledge and belief.
Ian Pasaje Caramonte
Applicant
Contact this candidate