Remote Virtual Call Center & Data Entry Specialist

DAVON RANSOM

614-***-**** **.*******@*****.*** Columbus, OH Remote PST Hours Available

PROFESSIONAL SUMMARY

Results-driven sales professional with 10+ years of proven success in outbound prospecting, cold calling, and relationship-building. Expert at identifying decision-makers, handling objections, and scheduling high-quality appointments that convert. Demonstrated ability to meet and exceed productivity and revenue metrics in fast-paced remote environments. Strong background in healthcare and wellness industries with passion for helping small businesses grow through digital marketing solutions. Resilient, coachable, and committed to going the extra mile to ensure client success.

CORE COMPETENCIES

Outbound Prospecting & Cold Calling • Relationship Building • Appointment Setting & Qualification

Objection Handling & Rapport Building • High-Volume Outreach • Digital Marketing Knowledge

CRM Management • Revenue & Productivity Metrics • Remote Sales Excellence

PROFESSIONAL EXPERIENCE

Inside Sales Associate (Remote) 2022 – 2024

Intoxalock

Performed high-volume outbound prospecting calls daily to identify qualified leads and schedule appointments with decision-makers

Consistently exceeded monthly productivity and sales revenue metrics through persistent outreach and strong closing skills

Built rapid rapport over the phone by asking discovery questions, actively listening, and tailoring solutions to prospect needs

Handled objections effectively with resilience and persistence, converting initially resistant prospects into scheduled appointments

Worked 100% remotely with hi-speed internet connection, maintaining self-discipline and focus in independent work environment

Collaborated with sales team to ensure appointment quality and prospect show-up rates, contributing to overall revenue goals

Sales Representative & Trainer 2015 – 2021

Spectrum In-Office & Remote

Conducted daily outbound calls to prospective customers, identifying decision-makers and discussing service offerings to determine fit

Achieved consistent quota attainment through high-volume outreach, strong communication skills, and ability to handle rejection

Demonstrated in-depth product knowledge, quickly learning and articulating complex service features to diverse audiences

Trained new sales representatives on outbound prospecting techniques, objection handling, and best practices for building rapport

Exhibited curiosity and growth mindset by continuously refining sales approach based on feedback and performance metrics

Transitioned successfully to fully remote sales role, maintaining productivity with disciplined work-from-home practices

Founder & Business Development Lead 2014 – Present

S.T.A.R. Culture Part-Time (5-10 hrs/week)

Prospected and secured 100+ small business clients through outbound outreach, networking, and relationship development

Developed expertise in digital marketing services including social media management, event promotion, and branding strategies

Identified clients' marketing goals and matched appropriate service levels to meet their business objectives and budgets

Built long-term client relationships by going the extra mile to ensure marketing campaigns achieved designated objectives

Demonstrated entrepreneurial resilience and persistence in building successful business from zero revenue to sustainable operation

EDUCATION

Entrepreneurship & Marketing 2011 – 2013

DeVry University Columbus, OH

Relevant Coursework: Business Administration, Marketing Strategy, Communications, Digital Marketing

TECHNICAL SKILLS & TOOLS

CRM Platforms: Salesforce, HubSpot, and various customer relationship management systems

Digital Marketing: Social media marketing, content strategy, SEO fundamentals, PPC advertising basics

Communication Tools: Zoom, Microsoft Teams, Slack, VoIP phone systems

Software: Microsoft Office Suite, Google Workspace, sales analytics and reporting platforms

KEY ATTRIBUTES

Curiosity, coachability, and growth mindset • Resilience and persistence in face of challenges

Comfortable with high-volume outreach and cold calling • Strong verbal and written communication

Passionate about helping small businesses succeed • Available Mon-Fri 7am-4pm Pacific Time

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