Customer Service Manager

CURRICULUM VITAE

*Private Information:

Full Name DINH MINH TRI . Birthday : 15 June 1978

:

Address : ** ** ****, * ****, Tan Binh District, HCMC

Mobile Number : 090******* . Email:

*******@*****.***

*Overview :

Apply : IT Manager

Over 14 years work for corporation like : CMG, AJE Group, Nike, TM Forwarding & DTK Logistic, FPT

Coporation…and have 8 years with management position although only IT manager but have to handle

and deal with vendor/ suppliers/ landrods … for optimize Business.

*Background

• 1. Work for Central Makerting Group June 2012 to now ( Big Retails in Thailand)

As IT manager on company that is planning, design, implement, maintaince IS system

(application & infrastructure ) while have Retail POS system & Back End system. Headquarter

Location is in Thailand.

Set up everything on IT follow policy company like Workstation,Laptop, Access Door, CCTV,

Printers,Photocopy, Label Printer. Installation Window, Application for POS, Sale Application for

Printing Label . Support for all users all issues related IT.

Set up well 45 stores with Infrastructure like Hardware, Networ, electrical, air conditional,

cabling, telephone PSTN.

Planning, design, prepare, implementation, step to do details for POS for all person in charge.

Installation, Configuaration, Design Form, Layout, Communation Data …. Set up standard

structure data, specication hardware POS Front End, Back End .

Work independence to set up system follow policy company and report to Headquarter IT

Implementation enterprise applications support Finance / Accounting/ Logistic/Sale on database

(Oracle & SQL) with SAP, MYOB, project management.

Also coordinate for set up sync, intergrate data to back office operation and product master data,

CRM, Reports, Costing, Logistic, CRM, Supply Chain etc…

Getting issues from stores, fix,resolve, reconcile, solution.. to complete issuse of POS Front End,

also Back End and middle wave system. Backup, collection all information and step to do before

restore data, reinstall & reconfig in case POS broken. And set up again for make sure all data like

Sale Transaction, Inventory, Document, Sequence accurately and security. Also conclude root cause

and conclude information for prevent problem happen later and another stores.

Set up UAT, testing and trainning users about POS . Composing & appling IT policy & strategy,

process & procedure from Headquarter & Vietnam management.

Designing specicication, setuping configuration and troubleshooting LAN,WAN, VPN, network,

security, network, computers, scanner, printer, cash drawer …

Managing and delegating tasks to IT staffs, vendors, suppliers, partners with high performance,

control costs and follow SLAs, standard, procedures, policies.

Training sale staff about operation & POS system. Backup Data .

Setup Analyzing, troubleshooting and fixing system hardware, software, networking,

telecommunication . Set up CCTV/ Video Conference .

Set up / config / mainitaince/ training hardware / application for users

2 .AJE GROUP as IT Manager from 2009 to June 2012 ( produce out the third Beverage in the world)

Planning and set up done for 60 Centre Distribution & Outlet in HCM, Ha Noi, Da Nang, Can Tho, Tien

Giang, Dong Nai, Binh Duong, Nha Trang …

Set up applications, ERP for Factory, Printing Label, CCTV, Access Door, Attendance system

Set up networking, cabling, monitoring and security with proxy, set up permission on File Server to

control users also obey stricktly confidential policy of company as well.

Supporting for another countries in regional in Indonexia, India, Thailand and report to IT global HQ in Peru/

Spain. Release IT policy, procedure … and for make sure maximum security and min risk.

For planning,control, monitor multiple IT projects in company as POS sytem & ERP ( Commercial,

Accounting, Production, Supply Chain, HR) and relate software, hardware, networking, communication,

telecomunication and multiplexor other tasks for make sure operation run smooth and security .

Maintain and continuous improvement ERP, Business online, hardware, communication, telecommunication

run smooth. Planning schedule backup/ recovery data.

Compose the procedure, policy, instruction for IT area follow the standard.

Control IT Budget. Planning purchase IT equipments & Manage IT hardware inventory also document.

Control DNS, File Server,Print Terminal Server on Window Server / Linux-Unix and firewall, VOIP server

using Linux and Asterisk. Nortel Networks, VPN server and Polycom system.

Training IT staffs, users. Give solutions to GM

Build the higher security, build IT team, small team but handle big works and get achievement.

Backup data for File Server, DNS, AD Server etc..Control VOIP server Asterisk, Telephon ISDN and Proxy

server as well.

Achievement: coordinate to deploy ERP, Software HR, Accounting & Finance + IT infrastructure using

Linux Server, Cisco, Juniper ... successfully with perfomance+ saving cost

Skills: communication,,supply chain, Accounting and HR, inventory and special the Sale Report for Retail

& Distribution.

3.TM Forwarding & DTK Logistic Company as IT Leader from Arpil 2009 to Oct 2009 :

( transportation for import/ export material for furniture, farm, modern equipment, electrical, home accessories)

Maintain the server system, hardware network and Database( SQL) for> 70 computers. Manage 1 staff.

Maintaince & replace spart server, firewall, routers ..

Customize layout, report for EDI Cargo Wise run on Microsft Database

Schedule Back up & Recovery Database & Tunning Database

Manage system for 1 head office + 03 branched logistic service

Monitor, troubleshoot networking, config servers, workstation, pc…

Update patches for application, virus program, OS …

Worked on Window Server, Linux Ubuntu

Webserver : IIS, update website, manage host domain.

SNMP, Telephone System.

Manage AD, DNS, File Server, Proxy, Web server, Email Server ..

4.Samho Vietnam Company as Assistant IT Manager –IT team leader position from June 2005 to 2009

( Produce shoes for Nike brand have 8000 worker)

I have worked in Samho as IT Assistant Manager on factory produce shoe for Nike

Like GPO Application for manage order goods, inbound/ outbound logistic and sale connecting with printing label

and supply chain of our VSERP system running on database Microsoft and VSERP running on Oracle system .

Maintain the server system, hardware network and Database( SQL &Oracle) for> 500 computers. Manage

Server running with Window Server / Unix . Schedule Back up & Recovery Database

Move hardware, network to new office . And config new server, firewall, routers ..

Control applications software for factory on difference platform Nike ERP, HR, Payroll, Lab.

Backup Data. Control PAPX, CCTV, Access Door, Attendance to manage 8000 workers

Monitor, troubleshoot networking, config servers, workstation, pc…

Trainningusers . Make Manual Instruction.

Install POS scan and support ERP - MRP

Update patches for application, virus program, OS …

Worked on Window Server, Unix AIX

Webserver : IIS, update website, manage host domain.

SNMP, Fiber System.

Support day to day all sphere on IT within big company.

Following with security / confidential policy of Nike/ Samho.

5.FPT Communication first as IT customer service, then IT supervisor : from 2000 to 2005

Consultant, supports the customers using IT services about 10.000 customers

Submit solution and deploy ICT for customer as design, install, config, assembly …

Maintain and Trouble shoot Network, Networking, Hardware….

Control the CRM, support customers . Find and take care the customers.

Assist maintain server room in among the big ISP of VietNam.

Support VOIP, CRM .

Worked on Window Server, Linux ..

* Qualifications And Certificates

+ Qualifications:

1.University of technology, major in Networking – Programming Network.

Certificate on MCSE

Certificate on Linux: Linux change Window, LPI 1 -2

CCNA / CCNP .

Security CEH

VOIP : Asterisk/ Grand stream/ Nortel

Database : MSSQL/ Oracle

Web: PHP, Joomla,HTML

ERP : VSERP/ Magic ERP / SAP B1

2. Marketing College ( not graduated)

+Language : English Written, Speaking, Listenenning, Reading Good

*Other skills:

Communcation Excelleent .

Carefully & high responsibility.

Find solution when have issues.

Team work and Independence.

Time management .

Honest and regulation .

Friendlly and music hoppies

Sociatity Connect and Friends.

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