Remote Information Support Associate Resume

Tyler Johnson

Westland, MI 734-***-**** *********@*****.***

Professional Summary

Customer service and operations professional with experience managing high-volume communication environments and resolving customer concerns in fast-paced settings. Skilled in inbound call handling, scheduling coordination, documentation accuracy, team collaboration, service recovery, and customer support. Known for maintaining professionalism, empathy, and organization under pressure. Skills

Customer Support & Service Recovery • Inbound Call Handling • Documentation & Data Entry • Appointment Scheduling • Workflow Coordination • Administrative Support • Customer / Patient Communication • Multi-Tasking & Call Volume Management • CRM & Ticket Management • Conflict Resolution • Remote Communication • Team Collaboration Experience

Rusty Bucket Restaurant & Tavern — Team Lead

Bingham Farms, MI Jun 2025 – Present

Manage high-volume customer interactions while maintaining professionalism and service standards. Resolve service issues through clear communication and problem solving. Coordinate workflow among staff to maintain efficient operations.

College Fresh – Michigan State University — Operations Support / Team Lead East Lansing, MI Jan 2024 – Jun 2025

Responded to high volumes of customer inquiries in a fast-paced environment. Maintained accurate documentation of operational and service concerns. Coordinated communication between departments to ensure timely service.

Rusty Bucket Restaurant & Tavern — Customer Service Operations Lead Northville, MI Sept 2018 – Jan 2024

Handled customer concerns and escalations while supporting daily operations. Assisted with training, scheduling coordination, and operational communication across departments. Education

Colorado Technical University

Health Information Technology, A.A.S. (In Progress) Schoolcraft College

Certified Culinary Arts Certificate 2019 – 2023

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