Executive Administrative & Office Management Professional

Kia Winbush

Columbus, OH +1-614-***-**** *************@*****.***

Professional Summary

My background in Executive Administration, coupled with my diverse skillset encompassing customer service, retail, tax knowledge, first responder experience, and office management, makes me a highly qualified candidate for many roles. I am confident that my diverse skillset, combined with my enthusiasm and dedication to excellence, would make me a valuable asset to your team. I am eager to learn more about this opportunity and how I can contribute to the success of your company.

Willing to relocate: Anywhere

Work Experience

Office Manager/Administrative Assistant

Plumbing and Drain Professionals Gahanna, OH

March 2024 to June 2026

• Appointment setting

• Dispatching technicians based on location and skills

• Phone, email, and chat management

• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence

• Technician management

• Office management

• Host

• Sales

• Book Keeping

• Invoicing

• Calendar management

• Training

• Recruiting

• Timekeeping

Lead Collection Specialist

Discover Financial Services Whitehall, OH

September 2017 to January 2025

• Managed a team of 12 collections specialists, providing guidance and support toensure timely and effective debt recovery

• Managed a portfolio of overdue accounts, consistently meeting or exceeding monthly collection targets

• Implemented effective strategies to reduce delinquency rates and improve overallcollection performance Executive Administrative Assistant

Central Ohio Chapter, NECA INC. Grandview Heights, OH September 2023 to February 2024

Assist with emails, incoming calls, filing, records management, editing documents, and maintaining calendar schedules. Drafting SOPs on how to file documents and come up with procedures that will help streamline office processes. Project management, business presentations, hosting, event management. Client Services Representative

FlightSafety International Columbus, OH

April 2022 to August 2023

• Greeted and welcomed clients and guests, ensuring a professional first impression.

• Managed front desk and administrative tasks, including call handling, inventory, and travel support.

• Processed and handled paperwork, ensuring compliance with internal and regulatory requirements.

• Maintained client data in systems, ensuring accuracy and compliance with business procedures.

• Acted as an informational liaison, directing inquiries to appropriate resources.

• Ran and maintained inventory inside store.

• Created and organized training manuals for new pilot trainees. Administrative Assistant

Beery & Spurlock Co. LPA Columbus, OH

June 2014 to June 2023

• Organizing

• Answering phones

• Greeting Clients

• Customer Service

• Alphabetizing

• Office Management

• Light Dictation

• Data Entry

• Multi-line phone handling

• Greeting

• Quickbooks

• Appointment setting

• Calendar management

Mailroom Clerk

inSync Staffing New Albany, OH

December 2022 to April 2023

• Efficiently delivered mail and packages across 14 campus buildings, ensuring timely distribution.

• Loaded and unloaded packages from FedEx and UPS trucks, maintaining a smooth workflow.

• Processed outgoing packages via FedEx system, including international shipments, ensuring accuracy.

• Boxed and prepared shipments, reducing processing time and improving delivery efficiency. Legal Assistant

MANLEY DEAS KOCHALSKI, LLC Columbus, OH

August 2022 to December 2022

• E-Filing court documents across Ohio, Indiana, and Florida counties, ensuring timely submissions.

• Supported attorneys with document preparation, increasing filing efficiency through streamlined processes.

• Managed case files and client correspondence, ensuring all documentation met legal standards and deadlines. Office Manager

Senseful Auto Tint Gahanna, OH

October 2021 to August 2022

1st year opening car tinting and detail business opening first office. Filing, marketing, social media management, receptionist duties, payroll, disputes, etc. First point of contact for customers and all forms of correspondence. Social media managent and marketing.

Sales and disputes.

Filling and database management.

Receptionist and secretarial duties.

Facility Security Specialist

Franklin County Sheriff's Office Columbus, OH

August 2016 to August 2017

• First responder

• Ensure the safety of visitors in county government buildings.

• Working directly with Administrators.

• Documenting incidents.

• Working with Microsoft based systems.

Education

Arts in Pre-Business Administration (Associate's degree) University of Cincinnati-Main Campus

September 2014 to May 2016

Photography (Certification of completion)

Fort Hayes High School

August 2012 to May 2014

High School Diploma

Independence High School

2014

Skills

Mac OS Handling customer inquiries Cash management Experience with children Order Management System Microsoft Outlook Calendar Project scheduling Computer skills POS Budgeting Microsoft Powerpoint Workday Inventory management SAP Microsoft Access Calendar management Databases Customer service Photography Tech Support Communication skills Time management Salesforce Record keeping Video conferencing systems operation Teamwork Document management Bookkeeping First aid Organizational skills Restaurant experience Executive administrative support Military Phone call screening Administrative experience Management Analysis skills Google Suite Microsoft Windows Receptionist Event planning IVR Van driver Outlook Employee relationship building Multi-Line Phone System Collaborative technology platforms Productivity software Front desk Microsoft Office Serving clients Dispatch software communication Greeting customers Legal Terminology Recruiting Driving Microsoft proficient Leadership Financial services Project management Internal employee customer service Microsoft Outlook Social media management Transcription CRM software Clerical experience Desktop Support Dealership experience Human resources Call Center Experience Phone communication Adobe Acrobat Typing Administrative Assistant Sales management Sales strategy Software sales Payroll Computer literacy Retail math Help Desk Compliance with security regulations Technical support Cash handling Restoration industry experience Marketing English Data collection Physical safety enforcement Training Word Excel Phone etiquette Customer communication Law office Computer operation IT Multitasking Personal assistant experience QuickBooks Basic math Zoom Database management Operating Systems Word Mail Clerk Supervising experience Video conferencing software Confidential information handling Office management Microsoft Excel Microsoft Word Dictation Google Docs Community relationship building Video conferences (communication methods) iOS Project coordination Training & development Tax experience Office experience Service scheduling Documentation Handling Law enforcement Attention to detail Sewing Sales Data entry Microsoft SharePoint Security

Certifications and Licenses

Driver's License

First Aid Certification

Additional Information

Authorized to work in the US for any employer

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