Returns Processing & Case Management Coordinator

Amy Coleman

Skills & Abilities

Proficient with MS Office Accounting AP/AR

Auditing & Organizing Records Government Contracts

Customer Service Orientated Proven Leadership Skills

Date Entry 9000 Keystrokes + Impeccable Interpersonal Skills

Accurately Type 70 wpm Proven Ability to Work Unsupervised

Skilled in Prioritizing Multi-tasks Excellent Utilization of Time Management

Experience

PROCESSING RETURNS CLERK LIMITED BRANDS DEC 2019 – FEB 2020

·Process returns for Pink, Victoria Secrets, etc

·Data entry, entering proper codes into the CRM

·Properly packaging and labeling of the items

·Printing the accurate labels and adhering to packages

·Ensuring that my desk had adequate supplies, etc

·Meeting the required quota each hour

·CASE MANAGER FOR JFS DIVERSITY SEARCH GROUP 2019

·Processing client applications for the Kinship Daycare program

·Data entry, AP/AR, calculating monthly payments, etc

·Approval/Disapproval of applicants based on income guidelines

·Email communication to applicants and Caseworkers routinely

·Management & organization of applicants files daily

·Mailing Approval or Disapproval letter to clients

·Emailing each Case worker a copy of all Approved or Disapproved applicants

LITERATURE COORDINATOR II ACCOUNTING PRINCIPALS 2018

·Collected documents from international suppliers via email

·Used Outlook and Excel daily as well as internal software

·Once requested required documents were collected worked updated spreadsheet accordingly and distributed to literature coordinator

·Followed-up with suppliers on expired documentation

·Also assisted with organizing files

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MISC. OFFICE POSITIONS DIVERSITY SEARCH GROUP 2014-2017

·Provide excellent customer service & give advice/answer questions pertaining to 214 HEAP, WCP, PIPP Benefits, etc.

·Process applications when deemed necessary

·Data entry and cross reference information

·Scheduled appointments and provided product information

·Professional communication with clients

BUSINESS DEVELOPMENT CONSULTANT PREPAID LEGAL SERVICES 2008-PRESENT

·Provided legal services, Preparation & submittal of contracts

·Professionalism when approaching new client prospects & generating new leads

·Phone screening, Data entry, Filing, Copying, Planned & organized weekly meetings, Data management

OFFICE MANAGER STATE FARM INSURANCE CO. 2006-2010

·Opened/closed office daily, Phone screening, Data entry, Ten key adding, Handled large quantities of cash, Copying, Faxing, etc.

·Resolved issues pertaining to insurance policies, Processed confidential information with discretion

·Accounts Receivable/Payable, Bookkeeper, Daily bank deposits of business activity

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