Customer Service Specialist and Client Support
Resume:
CHUNEY BROCK
CUSTOMER SERVICE
SPECIALIST
***************@*****.***
Memphis, TN/Romote
EDUCATION
Associate in Business
Administration
Business Administration
Southwest Community College
2009 - 2011
High School Diploma
Overton High School
2004 - 2008
Graduated with honors
SKILLS
Customer Relationship
Management (CRM)
Conflict Resolution & Problem
Solving
Communication & Active Listening
Sales Support & Customer
Retention
Time Management & Multitasking
Process Improvement
CAREER OBJECTIVE
Customer Experience & Client Support Professional with 10+ years of experience in high-volume retail and service environments. Proven track record of improving customer satisfaction, streamlining processes, and exceeding performance metrics. Skilled in CRM systems, conflict resolution, and sales support, with a strong ability to build relationships and drive customer loyalty in fast-paced settings.
WORK EXPERIENCE
Customer Service Representative
Conn's Home Plus
2020 - 2025
Handled 80+ inbound calls daily, resolving product inquiries and escalated issues
Improved average resolution time by 15% through efficient problem- solving
Consistently exceeded call quality and customer satisfaction metrics Collaborated with team members to improve service processes and customer experience
Customer Experience & Sales Operations Professional CarMax
2018 - 2020
Guided customers through the full car-buying process, including appraisals, test drives, and financing applications
Conducted detailed vehicle inspections and delivered accurate condition reports
Managed vehicle intake, inventory tracking, and reconciliation processes Coordinated service appointments and verified repair invoices for accuracy and compliance
Delivered high-level customer support, contributing to strong satisfaction scores
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