Resume

Sign in

Sales Customer Service

Location:
Carrollton, TX
Posted:
April 30, 2014

Contact this candidate

Resume:

Victor Crosby **** Rivercrest Dr Grapevine,TX ****1

817-***-****/817-***-****

acdxmm@r.postjobfree.com

"Approach all tasks with a vision, then implement & achieve."

PROVEN EXPERIENCE AND QUALIFICATIONS IN THE FOLLOWING JOB CATEGORIES:

MANAGEMENT. SALES. RETAIL. FINANCE. INVENTORY. PRODUCT SUPPLY.

DISTRIBUTION. WAREHOUSE.

TRANSPORTATION. OPERATIONS. ACCOUNTING. CUSTOMER SERVICE. CLIENT

RELATIONS. CALL CENTER.

SERVICE. LOGISTICS. HUMAN RESOURCES. TRAINING. NEGOTIATIONS. PROCESS

IMPROVEMENT.

An award winning, high energy, "hands on", leader with proven experience,

able to make sound decisions

and adapt successfully in numerous industries with a fast pace, possessing

a

creative and mechanical aptitude, strong work ethic, attention to detail

and integrity.

SELECTED ACCOMPLISHMENTS:

? Ensured the timely & accurate receipt of product, processed all

documentation for both inbound & outbound merchandise, to include

transportation, distribution, logistics, and inventory management/tracking

systems.

? Balanced inventory levels thru proper forecasts, statistics,

purchasing, & reduced costs & expenses by 25%. Supervised & maintained the

shipping/receiving functions, warehouse, distribution center, office

support personnel, and collaborated daily with all departments, providing

numerous reports with P & L responsibility.

? Provided direct control of office, accounting, contract negotiations,

vendors/subcontractors, facilities, & building integrity. Monitored

practices, recruiting, training & guidance that generated the steady growth

& development of up to 40 employees in multiple industries.

? Accomplished day to day functions of managing, measuring, & operating

a business. Implemented processes designed to lead, operate, & manage a

company with honesty, integrity, & excellent customer relations. A leader

by "example" & teamwork. Inspired employees to excel with quality

performance & productivity.

? Developed policies & procedures for all departments. Planned,

prepared & maintained budgets & contracts; holding meetings & provided the

continuous training of personnel with a commitment to providing &

maintaining a safe work environment. Achieved company goals through

inspiration and respect.

? Formulated, launched, & supervised call centers' with repeated awards

for both customer satisfaction & company profits. Trained extensively on

the benefits of consistent customer retention & customer service. Resolved

both normal & problem issues, ensuring compliance with company policies,

procedures, & practices.

? Generated 75% customer retention by focusing on superior customer

service, & process improvement, emphasizing excellence in written & verbal

communications. Trained extensively on the benefits of consistent customer

service & customer retention, to ensure the success & longevity of the

company.

? Established high profits in finance & insurance products. Performed

the review, the negotiation of contracts, the credit guidelines with

consumers & lending institutions, the reports & accounting

responsibilities. Maintained accurate & complete documentation & reports

of operations & personnel. Operated the billing & the collection of

contracts, and managed the associated accounting.

? Improved gross profit margins in sales & sales volume in every

position. Directed sales & all sales support personnel to be recognized as

the #1 leader in the U.S. for sales volume & customer satisfaction.

Increased sales volume by 200% & improved customer satisfaction to 90%.

Member consistently in the Chapter of Excellence for both finance & sales.

Implemented new processes in sales & sales reporting. Presented ongoing

training and directly responsible for the recruitment, hiring, counseling,

termination, & policies. Devised strategic advertising for the companies'

and collaborated with web & internet functions.

? Accelerated the service & reconditioning of inventory & product

supply. Determined the disposition of inventory, recommended the degree of

service, and managed the service & parts personnel.

? Exhibited initiative and a high energy for innovation & new programs

with strong resolution skills & the ability to take decisive action.

? Designed & constructed many remodeling & repair projects for both

residential & commercial applications, to include negotiating with

adjustors and estimating profit & cost margins.

PROFESSIONAL EXPERIENCE:

+ Buyyourmotorcycle.com Business/Warehouse Manager 2012-2014

+ American Motorcycle Trading Co Business/Warehouse Manager 2008-2011

+ Castle Classic Roofing Company Operations Manager

1979-2014

+ Don Herring Inc. General Sales Manager

1998-2008

+ Grubbs Inc. Used Car Mgr./ Finance Mgr.

1990-1997

EDUCATION and Community AFFILIATIONS:

+ Dairyland /Sentry Insurance Agent + Notary

Public

+ University of Texas @ Arlington - BBA Business +

Member - Grapevine AMBUCS

+ Coach - Grapevine ISD Youth Baseball

+ Member - Diamond Chapter of Excellence, Sales, Finance, Customer

Satisfaction

+ Member -Grapevine Chamber of Commerce, Ambassador

References & additional employment history available upon request

Victor Crosby 817-***-**** acdxmm@r.postjobfree.com



Contact this candidate