"Approach all tasks with a vision, then implement & achieve."
PROVEN EXPERIENCE AND QUALIFICATIONS IN THE FOLLOWING JOB CATEGORIES:
MANAGEMENT. SALES. RETAIL. FINANCE. INVENTORY. PRODUCT SUPPLY.
TRANSPORTATION. OPERATIONS. ACCOUNTING. CUSTOMER SERVICE. CLIENT
RELATIONS. CALL CENTER.
SERVICE. LOGISTICS. HUMAN RESOURCES. TRAINING. NEGOTIATIONS. PROCESS
An award winning, high energy, "hands on", leader with proven experience,
able to make sound decisions
and adapt successfully in numerous industries with a fast pace, possessing
creative and mechanical aptitude, strong work ethic, attention to detail
? Ensured the timely & accurate receipt of product, processed all
documentation for both inbound & outbound merchandise, to include
transportation, distribution, logistics, and inventory management/tracking
? Balanced inventory levels thru proper forecasts, statistics,
purchasing, & reduced costs & expenses by 25%. Supervised & maintained the
shipping/receiving functions, warehouse, distribution center, office
support personnel, and collaborated daily with all departments, providing
numerous reports with P & L responsibility.
? Provided direct control of office, accounting, contract negotiations,
vendors/subcontractors, facilities, & building integrity. Monitored
practices, recruiting, training & guidance that generated the steady growth
& development of up to 40 employees in multiple industries.
? Accomplished day to day functions of managing, measuring, & operating
a business. Implemented processes designed to lead, operate, & manage a
company with honesty, integrity, & excellent customer relations. A leader
by "example" & teamwork. Inspired employees to excel with quality
performance & productivity.
? Developed policies & procedures for all departments. Planned,
prepared & maintained budgets & contracts; holding meetings & provided the
continuous training of personnel with a commitment to providing &
maintaining a safe work environment. Achieved company goals through
inspiration and respect.
? Formulated, launched, & supervised call centers' with repeated awards
for both customer satisfaction & company profits. Trained extensively on
the benefits of consistent customer retention & customer service. Resolved
both normal & problem issues, ensuring compliance with company policies,
procedures, & practices.
? Generated 75% customer retention by focusing on superior customer
service, & process improvement, emphasizing excellence in written & verbal
communications. Trained extensively on the benefits of consistent customer
service & customer retention, to ensure the success & longevity of the
? Established high profits in finance & insurance products. Performed
the review, the negotiation of contracts, the credit guidelines with
consumers & lending institutions, the reports & accounting
responsibilities. Maintained accurate & complete documentation & reports
of operations & personnel. Operated the billing & the collection of
contracts, and managed the associated accounting.
? Improved gross profit margins in sales & sales volume in every
position. Directed sales & all sales support personnel to be recognized as
the #1 leader in the U.S. for sales volume & customer satisfaction.
Increased sales volume by 200% & improved customer satisfaction to 90%.
Member consistently in the Chapter of Excellence for both finance & sales.
Implemented new processes in sales & sales reporting. Presented ongoing
training and directly responsible for the recruitment, hiring, counseling,
termination, & policies. Devised strategic advertising for the companies'
and collaborated with web & internet functions.
? Accelerated the service & reconditioning of inventory & product
supply. Determined the disposition of inventory, recommended the degree of
service, and managed the service & parts personnel.
? Exhibited initiative and a high energy for innovation & new programs
with strong resolution skills & the ability to take decisive action.
? Designed & constructed many remodeling & repair projects for both
residential & commercial applications, to include negotiating with
adjustors and estimating profit & cost margins.
+ Buyyourmotorcycle.com Business/Warehouse Manager 2012-2014
+ American Motorcycle Trading Co Business/Warehouse Manager 2008-2011
+ Castle Classic Roofing Company Operations Manager
+ Don Herring Inc. General Sales Manager
+ Grubbs Inc. Used Car Mgr./ Finance Mgr.
EDUCATION and Community AFFILIATIONS:
+ Dairyland /Sentry Insurance Agent + Notary
+ University of Texas @ Arlington - BBA Business +
Member - Grapevine AMBUCS
+ Coach - Grapevine ISD Youth Baseball
+ Member - Diamond Chapter of Excellence, Sales, Finance, Customer
+ Member -Grapevine Chamber of Commerce, Ambassador
References & additional employment history available upon request
Victor Crosby 817-***-**** firstname.lastname@example.org