CURRICULUM VITAE

Name & surname : GhizlaneAchbari

Home : UAE- Dubai

Date of Birth : 24/07/1987

Marital Statu : Single

Mobile : 056*******

E-mail : accb95@r.postjobfree.com

Nationality :Marocain

OBJECTIVE

To apply for a position that commensurate my qualifications and skills and

to secure a job that will allow me to contribute the full range of my

potentials for the growth and excellence of the company as well as

rendering my service,whish is essential to obtain the company goal in

giving a high quality service.Flexible and looking for positions within the

hospitality.

QUALIFICATION

Good directed results oriented with a strong business education,persuasive

and adaptable,

Self motivated with high energy,initiative and focus,keep insight to the

needs and views

Of others.Excellent interpersonal skills,good project management

skills.Ability to work

EDUCATION

Degree in the accounting at the Institute of Professional Education and

Employment

TRAINING

?MARJAN and LA BELLE VILLE(Mall and Center) - MRC

Position :Sales

-Responsible for giving directions and guidelines to the guests of the mall

and providing the necessary informations about the mall and its services

-Being the point of contact between our guests and the different

departments in the mall such as marketing department.leasing departments

and facility management department

-Assuring the availability of health and safety within the mall attractions

? ALPHA OFFICE -MRC

Position :Sales

-Welcoming the gust when they are arriving in the place

-Advertising and displaying items for purchase in the main duty for a sales

representetive.

-Responsible for handling cash,chechs,and keeping track of the customers

order

-Stocks the merchandise and accountable for keeping inventory reports

?AL FAN ALTASHKELE INTERIOR DESIGN -UAE

Key Function: Starter observer

Job title:Secretariat and accounting of business

- Realization for all kind of advertising and media for website

-Reception entry of the invoiceorders and sales services/- Acconting

? ALHANA MEDICAL EQUIPMENTS -UAE

Key Function: Sales executive and customer service representative

- Customer Service, The banking sector and Public Relations French

- Accounting, purchasingdepartement,Secretariat and Standard

-Reception entry of the invoiceorders and sales service

-responsible for organizing and booking

? HOTEL GOLDON TELEP FARAH -MRC

Senior customer service: Reception and Starter observer

Reception entry of the invoice orders and sales services, Secretariat and

accounting of business

customer service: Interacting directly with the guests and handling their

concerns.

Dealing with tourists and responsible for their checks.

? HOTEL JAWHARAT MARRAKECH -MRC

Restaurant Manager Providing customer service and knowledge in overseeing

crew members and making sure all daily assignments are completed in a

timely and efficient manner such as

1-planning the restaurant action plan and sales forecasting.

2-hourly sales projection.

3-responsible for labor scheduling based on business needs.

?ALJAWHARA HOTEL/ALJAWHARA APPARTEMENT -UAE

Job title : Recetionist and guest relationship officer

-welcoming guest and providing information with respect to the reception

booking

-providing the standards of hospitality and welcome are demonstrated at all

times in guest relation

-Coordinating various activities related to the dining rooms to provide

fast and courteous service to the guest

-Receive guests and to ensure complete comfort

-Implementation of all guests requested

-Welcome all customers in a cheerful manner and take reservations

-Greet and meet all customers in a professionl and friendly manner

-Inform management of any special customer request

-Deliver excellent customer service,at all times.Assist in keeping the

hotel reception area clean and tidy, at all times

SKILLS

*Acconting, analytical and accounting company

*Statistics

*The financial analysis

*The right te tax

*The personnel administration

*The study of markets

*The environement of the company

*Operating systems : Words, Excel, Power point, Access

*Software : Oracle / Escala/ Power management

OTHER SKILLS

*Exceptional in customer service (voice), public speaking and brand-

presentation.

*Excellent energy-level, people & time management, resourcefulness,

negotiation, teamwork and ethics.

*Trained for Effective Interpersonal communication, client & partner

hospitality, high touch customer service (non-voice), attention to detail &

correct body language.

*Trained in use of Fire-extinguishers, emergency evacuation procedures

of buildings and first aid.

*Able to adapt easily to people from various nationalities and work under

pressure.

*Computer literate with MS excel, word, PowerPoint and ability to use e-

mail, fax, etc.

*Internet (Searching and communication through web).

LANGUAGES

Arabic : mother tongue

French : fluent

English : fluent

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