RESUME

Donald A. Louis 318-***-****

*** ****** ** ac8po6@r.postjobfree.com

Monroe, LA 71201

Objective

To secure employment within the field of computer technology where I can continue to learn and build on my current skills and knowledge.

Professional Experience

IT Operations Technician I

CenturyLink IT Solutions, Monroe, La

2016 to 2018

Support of Windows 7 and Windows 10 workstations.

Deployment and reimaging of workstations

Network support

Support for company hardware, break / fix and repair

IT Operations Technical Support 2

CenturyLink IT Solutions, Monroe, La

2014 to 2016

Support of Windows XP and Windows 7 workstations.

Support of various production applications for password resets and basic troubleshooting.

Trained in the CLEC process.

Trained in the outage and escalation processes.

IT Operations Technical Support I

CenturyLink IT Solutions, Monroe, La

2012 to 2014

Helpdesk activities, various system password resets, software and hardware troubleshooting, and dispatch to the proper groups when required.

CLEC trained and Incident Coordinator for escalations and outages

IT Operations Technical Support I (contractor)

CenturyLink IT Solutions, Monroe, La

2012 to 2012

Helpdesk activities, various system password resets, software and hardware troubleshooting, and dispatch to the proper groups when required.

CLEC trained and Incident Coordinator for escalations and outages

Systems Analyst

Hi-Tech Computers of Ruston

2011 –2012

Insuring that PC’s and servers are properly patched, hardware and software maintenance, installation, general remote troubleshooting and support for small to medium sized businesses in North Louisiana and Western Mississippi.

Associate Technology Support Analyst II

United Health Group, Las Vegas, Nevada

2009 –2011

Hardware and software support, including hardware repair, and software support. Deployment, reimaging of PC’s and laptops, network support and other duties as required of a hardware support technician.

Help Desk Technician

Sierra Health Services, Las Vegas, Nevada

2006 –2009

Troubleshooting computers at the corporate level for a large health care corporation. Administration of accounts and passwords for several software applications. Monitor the companies McAfee EPO anti-virus directory.

Help Desk Professional

Spherion Customer Care Solutions, Las Vegas, Nevada

2003 –2006

Troubleshooting computers for a very large pharmaceutical company, based out of Indianapolis, Indiana. Support Microsoft products as well as Lotus Notes on a large scale.

Unites States Army, U.S.A. and Europe

1978 –1985

Special Operation/Infantry – Long Range Reconnaissance

Education

ITIL 2011 Certification

GFN GmbH, Germany-BW-Ulm

May, 2001

MCSE 2000 A + certification and Basic Linux

GFN Networking School, Germany-Germany-Ulm

May, 2001

Certified in network technology, Windows 2000 Administration and hardware

Skills

Bilingual – German and English

References

Provided upon request

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