Technical Support & Cloud Infrastructure Specialist

Samuel Aman

Columbus, Ohio 614-***-**** ******.********@*****.***

https://www.linkedin.com/in/samuel-aman-1ba441213

SKILLS/TOOLS

• Microsoft office Specialist • JavaScript • Amazon Web Service • TypeScript • Cloud Computing & Networking • Mobile Devices • Desktop Configuration Troubleshooting • Microsoft Office • Google Suite • Amazon S3 • AWS Lambda • Microsoft Office Specialist •RDS •Amazon EC2 • Cloud Product Troubleshooting•Linux operating systems•Python•IPS•ProjectWise•TMIC•PeopleSoftIRR•Webex systems•SCCM •VIP Support• DynaTrace

•SPLUNK•Zebra Utilities•SAP•SCCM•Powershell•Windows 10,11 configuration, •Microsoft Office Suite, •Google Suite, •iOS,• Android 10, 11, 12, •RT POS,•Linux file systems•Spring Boot•SQL

PROFESSIONAL EXPERIENCE

Enterprise Solutions Inc at The Ohio State University Wexner Medical Center (October 2024- July 2025)

Technical Analyst

●Field Support Technician with the Field Services Desktop Team within OSUMC IT Technology Services and Support.

●Working with a team of Technicians on the Inpatient Tower project.

●Daily responsibilities consist of imaging/configuring computers, deploying workstation equipment, installing computers, printers, Ipads, and other IT equipment throughout the new Inpatient Tower Hospital. I will also be providing IT support for the users as the project gets closer to the go live dates.

●Maintained, configured images, troubleshot, and managed Windows 10 and 11 operating systems.

●Working with many applications, software systems such as Microsoft Intune, Putty, Altiris, Microsoft Sharepoint, Microsoft tools, IHIS/Epic, SCCM, Copilot, Intel Command Center, Microsoft Endpoint remote control,VMware Horizon Client, Windows Admin Tools, Workspace One, Powershell, ect.

●Asset management for new and older equipment to associated hospitals.

●Using Servicenow for ticket process, incident reports, and information indexes.

●Jira for project management info.

●Used Microsoft teams for field services info.

●Proficient with MAC and PC platforms, Adobe Creative software is a plus (Premiere, After Effects, Photoshop and Illustrator.

●AppDynamics,and splunk

●SharePoint experience

●audio & video connectivity in classrooms”, “JAMF” and “MAC” experience

Cigna Healthcare (February 2024 - August 2024)

IT Consultant - Technical Analyst

●Conducted Life Cycle Management procedures by imaging and replacing 50 workstations in the facility, beating SAP system deployment deadline by Q2 2024.

●Replaced all Zebra/Intermec label printers, Ricoh and Kyocera printers for new equipment. Installed and tested on AS400 to ensure seamless operation.

●Install, configure, troubleshoot, and repair Windows or Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices.

●Configure and maintain Windows or Macintosh standard applications and networking software, diagnosing and solving hardware and software problems.

●Deliver exceptional customer service, proactively setting expectations with customers and following up appropriately.

●Manage service request queue and resolve daily hardware and software service and support requests.

●Adhere to established service level agreements.

●Maintain and track inventories of hardware for desktops, laptops, thin clients and peripherals in the appropriate systems.

●Using the Agile Method for all of the projects completes project tasks as assigned. Using Jira for the bigger projects for Sprint Planning, Sprint Demo/Reviews, Sprint Retrospectives, and Backlog Refinement. And using Outlook for Daily Stand Ups and for ticketing systems.

●Schedule installations/ upgrades and provide system maintenance in accordance with IT procedures.

●Implement approved operating system enhancements and recommend system modifications to reduce user problems.

●Interact with other support groups to restore service and /or identify and correct end-user computing problems.

●Escalate more complex problems/issues up the chain appropriately in a timely manner.

●Provides technical assistance to PC/LAN technicians from other sites.

●Proactively recommends documentation changes if necessary on ServiceNow Knowledge Based .

●Assists with user and equipment moves along with occasional unloading of new equipment and disposal of old equipment to salvage vendors.

●Must have working knowledge of Production Video Switchers (TriCaster or equivalent).

●Fixing UI issues,replace infopath workflows

●PowerShell experience

American Electric Power ( May 2023 to July 2023)

Technician - Central Construction Admin

●Review issued project prints (one line, schematics, and equipment drawings) to gather information about equipment to be installed on a project.

● Configure the TFS Capital Project Testing and Commissioning Checklist (excel workbook) for specific jobs, by entering project information and equipment names on the Equipment Summary and Asset Tabs.

● Coordinate with AEP Print Services or Field personnel to print the job specific checklist or make an electronic copy available to be used on the job.

● Create the location hierarchy, add new capital assets, and populate asset attributes into IPS based on information found in drawings and scopes.

●Review the assignment of Commissioning Actions in IPS to the newly created assets and make corrections/additions/deletions as needed.

● Assist in the development of process improvements and documentation regarding the Checklist creation and initial IPS data entry.

● Assist in the writing process and procedures (technical writing).

●Also used SCCM for daily projects

Amazon Web Services (November 2022 to March 2023)

Data Center Technical Support Tech

● Perform Data Center Servers and Network systems installation and configurations.

●Hardware diagnostics and troubleshooting all Systems hardware and Network related problems.

● Intermediate level Linux OS troubleshooting.

● Intermediate level Network configuration troubleshooting.

● Perform replacement of internal and external hardware parts of Servers and Network devices.

● Participate in small to mid-scale projects including Data Center rollout while understanding operational metrics and drive.

●Power platform knowledge

MetroPCS Communications Inc. (February 2014 to October 2022)

Technical Support/Sales Manager

●Generated $400k in sales throughout five years and multiple locations.

●Used acute listening and problem-solving skills to help resolve all company and customer issues.

●Utilized technical repair, troubleshooting skills and an understanding of operating systems on most mobile devices to deliver a great customer experience and improve customer retention.

●Debugging any issues with the POS systems for the Metro by T-mobile.

●Installed/troubleshoot T mobile NAT gateway devices for users and multiple LAN systems.

●And also have a bit of knowledge on the JVM with Kotlin.

HKT Tele-services / Enrollment Specialist (Sept. 2019 to March 2020)

Application support

●Strengthened company position by collaborating with support services and staff to ensure contractual compliance.

●Worked directly with customers in the enrollment process and maintained relationships throughout their journey.

●Track record of planning, organizing, and leading training of new employees on the HKT protocol.

●Trouble Ticket Systems for any troubleshooting issues with any windows desktops.

●Sales Support.

●Used power shell for application issues.

●Active Directory knowledge with customer accounts and assistance .

EDUCATION & TRAINING

Columbus State Community College

●A.S of science/electrical engineering

National Center for Urban Solutions - NCUS Program

●Certificate in Microsoft office specialist

●Course completion for AWS cloud practitioner certification

●Microsoft Excel 2016 certification

●Google IT Support Professionals completion

●BICSI Installer One Training (Fiber Optics) completion/ OSHA 10 hour certification

●Python Coding

Color Coded Labs - Full Stack Javascript (19 weeks/300 Clock Hours) CoHort

●Advanced in the building blocks of the web with HTMl/CSS

●Proficient in Java script for in-demand for both front/back-end development

●Using the browser with JavaScript for fetching content or from a local storage device and display it on a user’s device

●Proficient in API’s and how to use powerful tech to transfer data between different software applications

●Knowledge of Node JS.

●Learned how to organize the structure and group data to the applications working on the backend

●Proficient in react to create dynamic interfaces,changing the data a user sees depending on their input

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