Software/Systems Engineer

AMANDA SCHMIDT

Columbus, Ohio *******.*******@*****.*** 513-***-****

1

PROFESSIONAL SUMMARY

• Highly motivated software engineering professional with experience in developing, deploying, and maintaining web, mobile, and desktop applications.

• Skilled in the utilization of various technologies such as Java, Python, HTML, CSS, and SQL. Experienced in working in team-oriented software development projects and agile development methodologies.

• Passionate about developing innovative and efficient software solutions that meet customer needs. EXPERIENCE

Software Engineer

Online Computer Library Center Sep 2023 - Present

• Participated in the creation of front-end interface to manage 2600+ hosted servers reduced support requirements by 40% annually.

• Engineered Python application to manage business layer access to hosted servers provides user level access to 2600+ customers reducing global support costs by $750,000 annually.

• Translates product requirements in preparation for developer implementation.

• Implements software based on written requirements to meet customer needs.

• Maintains and engineers Postgres database used to update and deploy servers.

• Resolves the network and information security vulnerabilities needed to comply with GDPR, FedRAMP and StateRAMP guidelines.

• Works within Agile framework to meet program deadlines.

• Troubleshot issues and created solutions in C application.

• Manages multiple ticketing systems and competing priorities to maintain system uptime. Systems Engineer

Online Computer Library Center Mar 2020 - Sep 2023

• Managed hosted environment for 2600+ servers with individual configurations.

• Developed Python, Shell and Perl scripting automation saving over 1000 man-hours annually.

• Created automation to identify, purchase, retrieve and install SSL certificates saving over 400 man- hours annually.

• Identified and resolved physical and information security vulnerabilities.

• Created and implemented guidelines for server standardization and maintenance reduced support analyst training thresholds by 30%.

• Reviewed product team request and engineered solutions to meet global needs creating standard configurations that facilitated automated

• maintenance, allowed 5 analysts to maintain 2600+ servers with 99.4% uptime.

• Provided advanced support to first- and second-line analysts to resolve customer issues.

• Mentored support staff to provide knowledge transfer and increase efficiency. Senior Customer Support Analyst- Tier 2

Online Computer Library Center Oct 2017 - Mar 2020

• Technical resource used to isolate complex multi-product problems and create solutions.

• Mentor less experienced staff on support and library/information science.

• Act as a liaison between working group and other stakeholders (e.g. product, implementation, development, operations, product/release readiness, etc.).

• Participate in product implementation and development activities to help ensure support readiness.

• Contribute to product quality and usability based upon customer feedback.

• Responded promptly to customers' queries via live chat and social media platforms. Senior Customer Support Analyst- Tier 1

Online Computer Library Center Feb 2016 - Oct 2017

• Tier 1 Support and customer inbound calls, ticket management and issue resolution for members and vendors.

AMANDA SCHMIDT

Columbus, Ohio *******.*******@*****.*** 513-***-**** 2

• Spearheaded the resolution of a 2-year backlog of vendor ticket requests.

• Pursued training and understanding of little-known products.

• Created training documentation for new members and analysts.

• Developed comprehensive procedures for handling escalated customer complaints.

• Utilized technical knowledge of software applications to troubleshoot customer issues quickly. Software Support Engineer

Veeam Software Aug 2015 - Feb 2016

• Troubleshoot problems with environments consisting of over 3000 virtual machines and other laptop equipment.

• Firewall and Proxy communication specialist.

• Assisted in network hardware and software troubleshooting for storage, virtual, physical and cloud environments.

• Communicated with multiple global partners with a variety of skill sets and backgrounds to identify and solve disaster recovery and planning scenarios.

Helpdesk Manager/ Facilities Manager

Contact Us Communications Aug 2014 - Aug 2015

• Implemented and managed, multi-client proxy and firewall rules based on Group Policy and adhering to PCI requirements.

• Managed a team of 15 people for both in house and external accounts.

• Project manager for large build out of training environment to include asset management, inventory assignment and tracking, cable planning, installation and configuration.

• Monitored team productivity and performance to support goals. IM Support Manager

DuPont Pioneer - Hi-Bred Seeds Aug 2012 - Mar 2014

• Maintained and facilitated the use of more than 3000 pieces of equipment ranging from mobile phones to infrastructure and telecom switches and routers, located in the eastern US.

• Worked with remote teams US via conference calls and continuous detailed communication.

• Created team centric training and mentor schedules within an Agile environment. Security Administrator Manager

Computech Corporation/Toyota (TEMA-ER) Aug 2009 - Feb 2012

• Managed 12-15 team members and contractors while developing, scheduling and managing projects for cost reduction and resource management.

• Provided annual reviews and career progression assistance when needed to enrich the team.

• Managed nationwide security initiatives to limit access to Toyota intellectual property.

• Maintained security access for Toyota Security systems, as well as PeopleSoft in 15 different environments for all of Toyota North America.

• Created Auto Provisioning tool deployed to all North American Managed Companies reducing access request delays by an average of 2 weeks.

Multiple Positions

United States Air Force Apr 1997 - Mar 2009

• Provided Supervision to 250 Airman, managed reporting and review, support and disciplinary action when required.

• Maintained 30,000-user information network while providing over 1500 hours of security information monthly to identify and eliminate security errors and possible vulnerability.

• Designed and implemented multi-tier training and tracking program for 300 personnel.

• Responsible for the review and implementation of all new training requirements for deployment of over 350 troops.

• Coordinated and managed maintenance and operation of space-based radar system reducing downtime by 26%.

• Consulted with customers, supervisors and engineers to plan layout of equipment and resolve problems in the system operation and maintenance.

• identified development needs of others and helped to improve their knowledge and skills.

• Routinely advised supervisors of system status and provided an overview of future needs.

• Troubleshot and maintained satellite system with 99.2% reliability rating. AMANDA SCHMIDT

Columbus, Ohio *******.*******@*****.*** 513-***-**** 3

• Executed 300-person safety program for personnel, environment, vehicle, and equipment safety resulting in one accident in four years.

• Developed and executed risk management models to reduce personnel accidents.

• Maintained mobile air traffic control system while providing 99.3% availability. EDUCATION

Associate Degree in Information Technology US. Air Force Bachelor's Degree in Software Engineering University of Phoenix SKILLS

• Python • Java • Gradle

• Spring Boot • Tomcat • Maven

• Object-oriented programming • JIRA • Software design

• Team collaboration • API integration • Linux

• Software development lifecycle • Technical analysis • Agile

• Troubleshooting and resolution • Database management • Software documentation

• New employee mentoring • Code reviews • Project planning

• API design • Code debugging • Detail-oriented

• Development planning • Amazon web services • Git proficiency

• Requirements gathering • UX design principles • SharePoint

• Performance optimization • Business intelligence • Time management

• Oral and written communications • Solutions deployment • Task prioritization

• Configuration management • Iterative development • PostgreSQL AWARDS AND ACKNOWLEDGEMENTS

• Spotlight Award • STAR Customer Service Award

• USAF John Levitow Award • USAF NCO Academy Leadership Award

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