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Virtual Assistant/Remote Inside Sales Manager

Location:
Smithville, TN
Posted:
April 06, 2019

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Resume:

Tawnyah Norris

Mailing Address: **** Coconut Ridge Road, Smithville, TN 37166

Telephone: 615-***-**** or 502-***-****

Email: ac80t5@r.postjobfree.com

WORK HISTORY

Virtual-B2B-Business Development Manager/Inside Sales Manager/Lead Generator/Appointment Scheduler/Telemarketer/1099

Virtual Location-Fully Equipped Home Office

Various Companies January2009-Present

Utilize GoToMeeting, JoinMe, and Webex to present virtual webinars, meetings, and trainings. Ensure goals on target for business development and sales teams. Prepare daily, weekly, and monthly reports to show detailed results and areas needing improvement in regards to business development. On a daily basis, assist team members with any questions or concerns they may have concerning procedures for duties and technical issues. On a daily basis, communicate relevant information with all team members and clients via telephone, email, and instant messaging. Conduct both cold and warm B2B calls. Utilize ACT!, Salesforce, Vanilla Soft, Google, ZoHo, and Web Suite Pro, etc., to input call results and scheduled appointments. Conduct internet research on companies to gain necessary company information: background, products/services, and decision makers contact information. Primary objective is to obtain contact information and speak with business owners and/or C-Level executives to schedule appointments for clients. Update and maintain database contacts with correct contact information for decision makers at each company. Email client information to potential prospects. Confirm all appointments via telephone and email to avoid surprise cancellations. Experience with the following areas/industries: IT-Security, Data Storage, Remote Backup, SaaS, Deployment of Software, Banking Apps, Virtualization, Cloud Computing, Financial Services, Insurance, CPA Firms, Mergers and Acquisitions, Advertising, On-Site Marketing-LED signs, Medical Collections, Clean Technology, Natural Disaster Relief, HVAC, Janitorial Services, and US-China Consultancy.

Virtual Assistant/B2B Appointment Scheduler/1099/Subcontractor

Virtual Location-Fully Equipped Home Office

The Appointment Biz March 2008-December 2008

Called businesses to schedule B2B appointments to increase sales goals and business growth for clients. Maintained calendars to include all appointments set daily. Via logging onto virtual server through remote access, conducted real time calendar and database management. Confirmed all appointments to avoid surprise cancellations. Utilized ACT!, Google Calendar, Yahoo Calendar, and Salesforce.com to input scheduled appointments on a daily basis. Maintained database of contacts in Salesforce.com and ACT!. Entered new contacts into all databases while ensuring all top producers were clearly marked to stand out above the rest. Mapped out each geographic zone to ensure travel times were sensible and spent efficiently. Communicated relevant information with co-workers and clients. Distributed daily updates to all clients. Clients were located throughout various time zones within the United States. Created, reviewed, and, distributed weekly reports and updated calendars to all individual clients on a weekly basis.

Unit Secretary/EEO Counselor

Pine Knot, Kentucky

Federal Bureau of Prisons-United States Penitentiary McCreary November 2003 to January 2008

Screened, tracked, routed, and distributed incoming and outgoing correspondence to the appropriate staff. Proofread and edited all correspondence by correcting any grammar, punctuation, and/or typos before routing to intended receiver. Prepared memorandums, letters, RFPs, (Request For Proposals), and a variety of reports. Informed supervisor of daily operations and issues that may arise. Prepared monthly meeting minutes and forward to the appropriate recipients. Answered, screened, and routed incoming telephone calls. Via Novell Groupwise, maintained calendar of events/meetings. Informed supervisor and co-workers of upcoming events, deadlines, and meetings. Utilized MS Word to prepare administrative remedy responses for the Warden's signature. Researched and reviewed policy to ensure accuracy of all administrative remedy responses. Assisted inmates with daily concerns/problems and resolved complaints in a timely manner. Assisted with the activation of United States Penitentiary, USP, McCreary. Voluntarily served as Equal Employment Opportunity, EEO, Counselor for all eligible staff. Educated all staff in regards to correct procedures for filing an EEO complaint, specific time limits involved, as well as, situations that qualified as actual EEO complaints. Conducted investigations into all allegations of employee misconduct and recommended solutions to all parties involved in order to achieve a resolution which was in the best interest of all parties involved. Per Federal Acquisition Regulation, FAR, conducted market research and ordered supplies for the entire Unit Management Department. Ordered and received all supplies in a timely manner. Per FAR, conducted monthly reconciliations of all purchasing transactions to ensure all purchases were within budget guidelines and were in accordance with all generally accepted accounting practices, GAAP. Scheduled and escorted vendors to enter institution. Conducted perpetual audits and assisted with Program Reviews to ensure compliance of all federal policies and procedures. Participated in audits conducted in various departments throughout the institution. Created and maintained time sheets for the Unit Management Department on a bi-weekly basis. Reviewed all time sheets for accuracy and obtained employee’s signature for further verification of time sheet accuracy before routing to supervisor.

Voluntarily obtained certificate for successful completion of Introduction to Federal Budgeting.

Per FAR, researched markets for ordering supplies. Conducted monthly reconciliations to ensure monthly budgets were acceptable and to ensure all federal guidelines were followed as prescribed by FAR. Maintained all bookkeeping for entire Unit Management Department.

Created and initiated a log book to track the status of all correspondence via Microsoft Excel.

Assisted with preparing training materials, setting up offices, and researching federal policy during the activation of USP McCreary.

Voluntarily applied for and was selected as an Equal Employment Opportunity Counselor, as a collateral duty. Obtained certification for Equal Employment Opportunity Counselor.

Develop, implement, and follow through with training of new hires in Unit Management Department-specifically inmate release procedures.

Obtained and maintained certifications in Central Inmate Monitoring and Unit Disciplinary Committee, although neither were requirements for my position. Often volunteered to help out fellow team members effectively deal with inmates concerning Central Inmate Monitoring.

Additionally, voluntarily served on the Unit Disciplinary Committee numerous times, often acting as chairperson.

Enhanced daily operations by reviewing, proofreading, and editing approximately 15-20 packets of outgoing correspondence on a daily basis.

Enhanced daily operations by communicating effectively with all staff and inmates.

Enhanced institution security by assisting approximately 228 inmates on a daily basis.

Maintained an OUTSTANDING evaluation for two consecutive years, and an EXCEEDS evaluation for all other years.

Awards include a Quality Step Increase, two Sustained Superior Performance Awards, and two Time-Off Awards.

Active member of Affirmative Action Committee- (EEO Counselor), USP McCreary Employee's Club, and Correctional Workers Week Committee-(3 month project on a yearly basis)

Independent Business Consultant/Recruiter

Oneida, Tennessee

Mary Kay, Incorporated October 2004-October 2008

Primary responsibilities included sales of Mary Kay cosmetics and recruiting individualsto become Independent Business Consultants. Achieved primary responsibilities via cold-calling, presentations/events, pre-sales, and finally closing sales. Utilized ACT! to maintain database of customer contact information. Marketed all products via internet, created and posted multiple fliers, and mailed product documentation via USPS. Planned, managed, and held numerous events and presentations to target prospective customers and gain additional consumer prospects. Created and maintained an accurate inventory of products. On an as needed basis, ordered additional inventory via the internet. On a monthly basis, reconciled balance sheets and bank statements to ensure accuracy of cash flow.

Operations Support Clerk

Pine Knot, Kentucky

Pine Knot Job Corps/USDA/Forest Service April 2001-October 2003

Created and maintained daily student accountability reports, for approximately 225 students, utilizing Microsoft Excel. Scheduled and maintained daily logs of all student travel by bus and air. Scheduled and maintained daily logs for private and public transportation for students to travel to bus station and airport. Disbursed cash directly to students for meals while they were in travel status. Planned and executed mass travel arrangements in the summer and winter. Prepared and distributed agendas for the mass summer exit and mass winter exit to all staff involved. Disbursed cash for student pay to approximately 225 students on a bi-weekly basis. Conducted monthly reconciliations of all cash flow to ensure all generally accepted accounting practices were being followed. Made bank deposits on an as needed basis and made bank withdrawals of large amounts of cash on a bi-weekly basis. Prepared and presented RFPs for any changes that were necessary. Attended staff meetings and updated staff on status of current projects and any other relevant information. Participated in all new student orientations and educated incoming students about the proper procedures for student travel and student identification cards. Spoke at various assemblies to deliver updates on relevant issues pertaining to relevant issues. Utilized Novell Groupwise to communicate via email with co-workers and maintain calendar database.

Planned and executed two mass exits per year for approximately 225 students.

Created and initiated tracking sheet to easily track student travel specifics including remaining within budget constraints.

Obtained certification for Class A Cashier for federal government Imprest Fund.

Conducted monthly reconciliations of all SPAMIS cash flow to ensure all policies and procedures were being followed. Responsible for bookkeeping on a daily basis of SPAMIS account.

Spoke at numerous assemblies with an audience of approximately 250 people, consisting of both students and staff, to give updates on relevant issues.

Receptionist/Medical Transcriptionist

Oneida, Tennessee

Physiotherapy Associates October 2000-March 2001

Answered multiple telephone lines and directed callers to the appropriate staff. Greeted and directed patients to the proper destination at the clinic. Assembled new patient charts. Assisted patients with paperwork when necessary. Collected cash and checks from patients and issued receipts for payments. Verified worker’s compensation claims and obtained approvals/extensions for continuation of workman’s

compensation benefits for applicable patients. Verified health insurance benefits for applicable patients. Distributed all incoming and outgoing mail. Scheduled appointments for three physical therapists.

Additionally, utilized Microsoft Word and transcribed all medical dictation for three physical therapists, on a daily basis in the evenings, from my home office with a 24-48 hour turnaround time.

Telephoned patients in advance to remind them of upcoming appointments to avoid unforeseen cancellations or no shows.

Researched appointment scheduling software.

Receptionist

Oneida, Tennessee

West Knoxville Heart September 2000 to January 2001

At the Oneida satellite office, I worked independently and without direct supervision. Purchased office supplies as necessary. Scheduled patient appointments via Medic. Created and maintained patient contact information utilizing Medic. Utilizing ICD-9 codes, entered billing information into Medic to assist in billing for medical services provided at the clinic. Assembled new patient charts. Assisted patients with paperwork when necessary. Scheduled referral appointments and informed all patients of directions to the referral location. Completed and faxed all necessary paperwork for referrals. Arranged conference calls for various staff members. Verified all patients' health insurance benefits. Collected cash and checks from patients for their bills and provided them with receipts.

Successfully achieved day to day operations at the Satellite Office in Oneida, TN without direct supervision.

Collaborated with the medical team to schedule referrals.

Telephoned patients in advance to remind them of upcoming appointments to avoid unforeseen cancellations.

Utilized ICD-9 codes to enter billing information for all medical services provided to patients at the clinic.

EDUCATION

Somerset Community College

Somerset, Kentucky

Associate in General Education, May 2001

Relevant courses completed include: Writing I and II, Principles of Management, Introduction to Business, and Communication in Small Groups.

Tusculum College

Greenville, Tennessee

Bachelor of Science in Organizational Management, May 2002

Relevant courses completed include: Forces Influencing Businesses in the 21st Century, Managing the Business Enterprise, Introduction to Finance and Accounting, Economic Environment of Organizations, Communication Skills Development, Principles of Management and Organizational Behavior, Applied Marketing, Research Design, and Fundamentals of Financial Management.

University of Phoenix

Phoenix, Arizona (Online Campus)

MBA, July 2009

Relevant courses completed include: Foundations of Problem-Based Learning, Transformational Leadership, Human Capital Development, Enterprise Risk, Managerial Decision Making, Maximizing Shareholder Wealth, Resource Optimization, Sustainable Customer Relationships, Strategies for Competitive Advantage, and Strategic Implementation and Alignment.

SOFTWARE/SYSTEM SKILLS

Microsoft Office (Excel, Word, PowerPoint, Outlook, Access, Publisher, & Accounting)

Quickbooks

Microsoft Works

Lotus Notes

Word Perfect

Adobe Acrobat & Cute PDF Writer

Go To Meeting

ACT!

Salesforce.com

Google Calendar & Google Docs

WebEx Meet Me Now & PCNow

Express Scribe

Federal Government Programs (Sentry, Bopware, Spamis, FMIS, Novell Groupwise)

Microsoft Windows Platform & Basic Applications

Remote Access Connections

Virtual Private Networks-VPN’s

Typing Speed 70wpm

REFERENCES

Tina Lorenz, Supervisor

The Appointment Biz Telephone: 614-***-****

Connie J. Copeland, Unit Manager

USP McCreary Telephone: 606-***-****

Sheila Mattingly, R&D Manager

USP McCreary Telephone: 606-***-****



Contact this candidate