Patient Access Front Desk
Resume:
NIMISH SHAH
CONTACT
****N. Meadow Rd. Evansville, IN 47715
*********@*****.***
PROFILE SUMMARY
PATIENT ACCESS
Deaconess I Newburgh, IN.
FEBURARY 2023 – NOVEMBER 2024
•Scheduled and managed patient appointments, streamlined appointment scheduling procedures, resulting in improved operational efficiency.
•Explained necessary forms to patients, ensuring all required signatures were obtained for compliance.
•Ensured medical necessity compliance by gathering required data and communicating effectively with patients.
•Protected the facility's financial integrity by collecting patient liabilities and establishing payment arrangements.
•Verified insurance eligibility and benefits, ensuring timely completion of notifications and authorizations.
•Successfully managed patient check-in and check-out processes, ensuring a 95% satisfaction rate in patient surveys.
•Managed front desk operations, including timely patient check-ins and appointment scheduling.
•Verified insurance information and updated patient records in the system to ensure accuracy.
•Handled co-pay collections and provided patients with clear payment options.
•Prepared patient charts for upcoming appointments, ensuring all necessary documentation was available.
•Maintained an organized filing system for patient records, ensuring confidentiality and compliance with regulations.
LOAN OFFICER
Rocket Mortgage Detroit, MI
FEBURARY 2022 - FEBURARY 2023
•Established, develop and maintain client referral, relationships with potential and existing clients, Realtors, builders, developers and others to establish and retain business.
•Proactively solicited new residential mortgage business and sold mortgage products to meet establish goals.
•Meet with clients to ensure a full understanding of residential mortgage options for which they qualify and the risk and benefits which product.
•Build and develop customer relationships by identifying client’s needs and develop action plans using effective sales and marketing initiatives within all guidelines set by all Lending laws.
•Highest the level of professionalism and clients service towards all needs to accomplish financial goals.
BANKER II
Wood Forest National Bank Evansville, IN
JULY 2020 – FEBURARY 2022
•Responsible for a broad range of activities in the branch, including transaction processing, new account sales, customer servicing, building new relationships and referral generation.
•Utilize expert-level product knowledge and a keen reading of customers needs assessments to sell and cross-sell bank products and services that best meet their needs to maximize profitability.
•Ensure adherence to all operational, regulatory and security requirements, government, and financial intuitional directives and procedures while maximizing gains.
•Build and develop customer relationships by identifying clients with additional profit potential and develop action plans using effective sales and marketing initiatives.
•Assess, investigate, and resolve all bank issues and assist the branch management with day-to-day operational processes.
WORK EXPERIENCE
LANGUAGE
•English
•Hindi
•Gujarati
EDUCATION
ASSOCIATE DEGREE
Indiana Vocational Technical College Evansville, IN
Performance-driven professional with the ability to meet and exceed revenue and sales goals through the sale of loan products and services. Expert at reviewing and analyzing client information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing. Excellent skills in maintaining an active business referral channel coupled with a track record of proactively soliciting residential mortgage business.
EXPERTISE
•Mortgage consultancy
•NMLA licensed in 10 states
•Originated Loans Pipeline Management
•Loan Applications Filing
•Clients Relations
•Knowledge of all loan types
•Regulatory compliance
•Credit Analysis
•Lead Generation
•Marketing
•Sales Management
•Account Management
LAB REPRESENTATIVE
Springs Medical Lab Evansville, IN
JULY 2019 – JANURARY 2022
•Arranged and scheduled specimen transportation timely and efficiently.
•Handled all specimens and lab samples in safe and efficient manner.
•Worked directly with patients and coordinators to coordinate additional logistics.
•Evaluated traffic patterns, alternative routes, and weather conditions to ensure safety and efficiency.
Handled all inquiries and reported laboratory results to clients and patients using established protocol
GENERAL MANAGER/OWNER
Mama Roma Evansville, IN
JULY 2011 – JUNE 2019
•Recruited, trained, mentored, and managed sales associates, ensuring continuous delivery of outstanding customer service.
•Implemented new policies and procedures, including various initiatives designed to increase sales and client loyalty.
•Sustained an outstanding customer service oriented environment through selection, training and development of staff. Promoted guest satisfaction for steady repeat business and growth.
•Developed business strategies to attract new customers, expand store traffic, and enhance profitability.
•Managed inventory and performed periodic inventory audits while ensuring the accuracy of the physical inventory process, including planning, delegation, and execution.
REGIONAL OPERATIONS MANAGER
Brooks Hospitality Memphis, TN
JANUARY 2003 - JUNE 2011
•Established standards and procedures for operational and sales programs and processes across five full-service hotels.
•Worked directly with all staff to comply with and improve Guest Satisfaction Survey standards.
•Developed and implemented new marketing, sales plans and promotions to ensure strong business revenue. Consistently achieved year over year revenue growth.
•Promoted sales through service by ensuring customers were provided with excellent service to ensure customer satisfaction and repeat business.
•Managed operations, including profit and loss performance and directly supervised and provided hands-on leadership to over 55 employees.
CERTIFICATION
MLO LICENSE WITH NMLS CERTIFICATION
NMLS# 2086372
•In-depth knowledge of underwriting, residential mortgage processing, and closing procedures.
•Tech-savvy, Proficient in Microsoft Office, POS Systems, and Proprietary Data Entry Management systems.
•Able to develop a consistent client base of realtors, borrowers and attorneys to gain leads and referrals.
•Ability to stay abreast of new types of financial services and products to meet customers’ needs better.
•Outstanding oral and written communication skills, with excellent presentation skills.
•Conversant with the federal rules and regulations governing health insurance.
•Possess extensive knowledge of cold calling and up-selling techniques.
TECHNICAL SKILLS
•Microsoft Office Suite
•SalesForce
•Computer Networking
•Tableau
•POS Systems
•Proprietary Data Entry Management systems
•AVAYA, EPIC, LOLA, ROCKET LOGIC Software
CORE SKILLS & COMPETENCES
WORK EXPERIENCE
REFERENCES
Available on Request
Contact this candidate