Project Coordinator

Michelle D. Harris

Lawrenceville, GA ***** 470-***-**** *******.********@*****.*** linkedin.com/in/michelle-h-b7083662

Project Coordinator Finance & Billing Operations Cross-Functional Leader

Professional Summary

Accomplished financial operations professional with over 20 years of experience in billing, revenue, and project support across healthcare, SaaS, and energy sectors. Adept at managing cross-functional projects, tracking task and cost statuses, analyzing financial data, and leading process improvements. Dual Master’s degree holder (MPA + MBA) with strong communication and technical skills (Salesforce, SAP, Oracle, Excel).

Core Competencies

• Project Coordination & Task Tracking

• Billing, Revenue Recognition & Forecasting

• Cross-functional Team Collaboration

• Financial Analysis & Flux Reporting

• Purchase Order & Invoice Management

• Systems: Salesforce, SAP, Oracle, Excel, Tableau, NetSuite, Avalara

• Internal/External Meeting Facilitation

• Documentation, SOPs, and Compliance (SOX, ASC 606)

Professional Experience

VoltaGrid, LLC – Remote

Revenue Accountant July 2024 – Present

• Own the revenue accounting process for mobilization/demobilization invoices.

• Validate cost and revenue accuracy per fleet; ensure compliance with revenue recognition policies.

• Analyze monthly revenue flux to identify and explain variances.

• Collaborate cross-functionally with Ops, Billing, and Finance to streamline revenue operations.

Teladoc Health – Remote

Billing Analyst (Contract) Jan 2024 – July 2024

• Reviewed contracts and billing schedules for compliance and resolved billing discrepancies.

• Validated Salesforce billing data and managed POs in collaboration with the AR team.

Trilyon Inc (Cisco – AppDynamics) – Atlanta, GA

Project Consultant June 2022 – Jan 2024

• Managed billing operations and subscription validations for enterprise clients.

• Created custom billing schedules and ensured contract adherence.

• Collaborated with RevOps, OrderOps, and Finance to reconcile deferred revenue.

Brightree LLC – Atlanta, GA

Billing Analyst Feb 2020 – May 2022

• Maintained billing data accuracy; managed full-cycle billing and tax exemption updates.

• Created sales orders and handled contract changes, cancellations, and rebills in Salesforce.

Intercontinental Exchange (ICE): NYSE – Atlanta, GA

Senior Billing Analyst / AR Specialist Sep 2014 – Jun 2019

• Managed $10M+ in monthly billed revenue, validated contracts, and led price increase process across 13 regions.

• Created SOPs, collaborated with Sales, Ops, and PWC for system upgrades, and transitioned billing to Oracle.

• Monitored aging reports, resolved inquiries, and supported general ledger reconciliations.

Education

Master of Public Administration – Personnel Management

Valdosta State University, GA – 2003

Master of Business Administration – Finance

Keller Graduate School of Management – 2008

Bachelor of Science – Health Care Management

Park University, MO – 2001

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