Experienced Technical Support Specialist and Customer Advocate

Project Management

Slack

SQL

Zendesk

Splunk

SumoLogic

Salesforce

Confluence

Adobe Creative Cloud

SEO and Google Analytics

Graphic Design

Copywriting

Bilingual Spanish/English

P R O F E S S I O N A L

S K I L L S

ALFRED ROMEU

P R O F I L E

The unifying thread throughout all of my work experience has always been technologically driven. I was once listed by a social media algorithm as a

"technology early adopter" and I think that gets to the heart of what I'm passionate about. I'm in love with the new opportunities for growth and efficiency that developing technologies afford us. I've been fortunate enough to utilize technology in a variety of different work environments such as game design, search engine optimization, and as a technical support engineer. WORK E X P E R I E N C E

E D U C A T I O N

MIAMI DADE COLLEGE - MIAMI, FL

Worked towards a major in English & Literature

NARRATIVE DESIGNER

Hex Sigil Games Jul 2024 - Current

Developing foundational world-building rules, locations, and concepts for an unannounced game.

Creating engaging characters, creatures, and locations with fleshed- out histories.

Assisted in developing core gameplay methodology ensuring cohesion with the narrative.

Scripting scenes and accompanying dialogue.

C O N T A C T

Phone: 305-***-****

E-Mail: ***********@*****.***

Fast Learner

Patient

Self-motivated

Team Player

Creative

Adaptable

Time Management

P E R S O N A L S K I L L S

WRITER/ ARTIST/ DESIGNER

GoodWarGames Nov 2013 - 2017

Authored strong and engaging narratives that serve the gameplay Established inter-communication channels utilizing industry tools such as Slack, Trello, and online meetings

Fostered relationships with all team members, learning their strengths and formulating strategies that best apply to them Developed rich game art for several games and demos Communicated directly with audiences at conventions and expos to explain product interfaces, gameplay, and development Self-trained in new technical skills in order to complement a project such as Unreal Engine, Pyxel Edit, Photoshop, Pixel Art, and Blender TECHNICAL SUPPORT ENGINEER

PayPal/Braintree May 2018 - Jan 2024

Worked with merchants from all backgrounds and technical skill levels to help them develop a deeper understanding of the product Developed close working relationships with adjacent teams in order to combine our understanding and tackle more significant problems Cultivated an understanding of a wide range of topics and systems which changed almost daily

As the most senior member of the overnight team, I helped newer members to understand and develop their own unique workflows with the host of tools available to us

Developed a deep technical familiarity with Braintree's API as well as SQL, Python, Java, and Node.

Contact this candidate