Security Clearance Patient Care

DANIEL BRAGG

*************@*****.*** • 757-***-**** • 341 Blackhawke Drive, Lynchburg, VA • www.linkedin.com/in/ daniel-bragg-231935118

SUMMARY

Seasoned professional with extensive experience in operations, logistics, and people management, known for driving efficiency, optimizing team performance, and delivering measurable business outcomes. Skilled in streamlining day-to-day operations, managing complex logistics, and leading diverse teams with a focus on accountability, communication, and results. Proven track record of improving workflow systems, reducing operational bottlenecks, and elevating service standards in high-demand, customer-focused environments. Adept at balancing strategic oversight with hands-on leadership, ensuring alignment between frontline execution and organizational goals. Passionate about team development and performance coaching, with a strong ability to inspire collaboration, retain top talent, and foster a high-performance culture. Brings a proactive mindset, data-driven decision- making skills, and a commitment to continuous improvement that supports both short-term efficiency and long-term growth. EXPERIENCE

Myeyedr (OD), Eyewear Consultant/General Manager Trainee Dec 2024 - Present

Oversee daily practice operations, ensuring smooth workflows and adherence to company policies. Lead and develop a high-performing team by providing guidance, training, and support. Manage sales performance and set revenue goals to drive business growth. Monitor financial performance and implement strategies to improve profitability. Ensure compliance with industry regulations and company standards. Handle customer service issues, ensuring a positive experience for patients. Drive business development by identifying growth opportunities and optimizing operational efficiency. Analyze operational data to assess performance and recommend improvements. Knowesis Inc, Career Management Officer/Pro Ops Consultant Jun 2018 - Jul 2024

Managed personnel operations, including quota source management, career counseling, and resource allocation for newly commissioned military personnel.

Ensured adherence to budgetary requirements, maintaining accountability for a large-scale budget. Upheld government contracting compliance and security protocols, handling classified information under DoD clearance. Spearheaded initiatives to streamline personnel management, resulting in [quantifiable outcomes, e.g., improved efficiency by X

%].

Central Health Radiology Department, Radiology Technologist Assistant May 2022 - Jun 2023

Assisted radiologists and technologists in conducting diagnostic imaging procedures, including X-ray, Ultrasound, MRI, Nuclear Medicine, and CT scans, ensuring accuracy and efficiency in patient care. Maintained high standards of patient care, demonstrating strong bedside manner by preparing patients for procedures, explaining processes, and providing emotional support as needed. Managed patient intake and documentation, maintaining accurate and detailed records in compliance with medical and departmental guidelines.

Supported radiologists with positioning patients and equipment, adjusting for optimal imaging quality while minimizing patient discomfort.

Regent University, Admissions Counselor

Apr 2017 - Jun 2018

Conducted admissions counseling for prospective students, guiding applicants through admissions requirements and assisting with career pathway planning.

Implemented data-driven strategies to increase enrollment among remote applicants. Supported radiologists in the administration of X-ray, Ultrasound, MRI, Nuclear Medicine, and CT procedures. Delivered patient care with a strong bedside manner, ensuring clear communication and comfort for patients undergoing diagnostic procedures.

Finly Corp., Concrete Mixer Operator

May 2015 - Apr 2017

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Operated and maintained concrete mixer trucks to transport and deliver concrete to construction sites, adhering to scheduled timelines and safety protocols.

Ensured proper mixing consistency by monitoring mixer rotation speed, adjusting as necessary to meet project specifications and ensure optimal quality.

Performed pre- and post-trip inspections, documenting any maintenance needs or safety concerns and coordinating with maintenance staff to resolve issues.

Safely navigated construction sites, positioning the truck in confined areas to deliver concrete with precision, reducing waste and meeting site requirements.

Maintained accurate delivery records, including load weights, delivery times, and customer signatures, ensuring compliance with company and regulatory standards.

Practiced safety protocols rigorously, including wearing appropriate personal protective equipment (PPE) and adhering to Department of Transportation (DOT) guidelines.

Liberty University Online, Academic Advisor

Jan 2012 - May 2015

Advised military students in the Schools of Health and Sciences, Business, Counseling, and Education, tailoring support to unique academic and career needs.

Served as Lead Advisor for the online LiveChat team, managing operations and ensuring timely assistance, contributing to a high student satisfaction rating in the 90% to 100% range. Collaborated with faculty and administrative departments to improve resource access for military students. Lead the entire department in Financial Check-Ins from a caseload of over 200 students, for multiple months in a row. Expert Advisor in Military tuition assistance, and benefits. EDUCATION

Liberty University

Bachelor of Science • Business • May 2019 - Present SKILLS

Microsoft Office • Operations Management • People Management • Call Center Development • Customer Relationship Management (CRM) • Salesforce.com • Strategic Communications • Budget Management • Workforce Analytics • Organizational Leadership

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