Account Manager Executive

Michael Santo

**** ********** ****, *******, ** *8925 ************@*******.*** 215-***-****

SUMMARY

Hardworking and dedicated professional with over 16 years of account management experience in the telecommunications sector. Consistently outperformed monthly sales targets by working effectively with team members and building meaningful customer relationships. Competent manager with strong interpersonal skills and mentorship experience who understands the importance of teamwork and collaboration in meeting organizational goals and best serving clients.

EXPERIENCE

Xtel Communications, Inc. Mount Laurel, NJ

Account Manager October 2022 – Present

Acted as escalation point of contact for high-profile clients during delivery of customized telecommunications and cloud services.

Regularly engaged with clients to ascertain their individual needs, obtain feedback, ensure satisfaction and identify opportunities to enhance service offerings.

Consistently assessed and optimized service-delivery processes, pinpointing areas for improvement and implementing best practices to improve efficiency and client satisfaction.

Collaborated with the operations team to create and implement standardized project-management methodologies.

Comcast Business Services Trevose, PA

Market Development Representative August 2009 – December 2021

Served as representative for Comcast’s Freedom Region, supporting small- and medium-sized business in the Greater Philadelphia, New Jersey, and Northern Delaware region.

Led multiple projects within the region, including Hyper Builds, the Center City River to River Build, and the Philadelphia City Fiber Upgrade, which provides networking solutions to police stations, fire houses, and other municipal clients.

Coordinated rights-of-entry agreements for Metro-E on behalf of national accounts and channel partners.

Helped facilitate legal review and internal authorization for new business entrants.

Exceeded sales targets by 175% month-over-month for ten consecutive years by applying effective data-driven marketing strategies and working interdepartmentally to analyze market trends.

Utilised Excel and Salesforce to track and record key industry metrics and develop comprehensive data models.

Created custom marketing materials to increase product awareness and improve client relationships.

Mentored and guided other team members to optimize productivity, marketing strategy, and communication across the division.

Comcast Business Services Bensalem, PA

Business Account Executive July 2005 – August 2009

Account Executive Team Leader for the Freedom Region, providing a variety of internet and broadband services to small- and medium-sized businesses.

Consistently achieved 125% of internal sales targets by building strong customer relationships and communicating effectively with team members.

Delivered practical and innovative solutions for clients and leveraged internal partnerships to help meet client needs.

Received excellent performance reviews and trained new hires.

EDUCATION

Pierce College Philadelphia, PA

Bachelor of Science in Business Administration June 2004

Concentration: Business Management

Cumulative GPA: 3.9/4.0

Honors: Summa Cum Laude

ADDITIONAL SKILLS

Fluent in English, Spanish, and Portuguese

Proficient in Salesforce and Microsoft Office

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