Customer Service Compliance Specialist
Resume:
Marylane Biang
LIHTC and Section * Housing Compliance Specialist
Waukegan, IL 60085
***********@*****.***
Professional Summary
Multiple years of experience in LIHCT and Section 8 compliance to HUD guidelines; with an emphasis on customer service. Previous experience in Financial Aid, Insurance as well as Accounting. Strong communication skills, team oriented, with the creativity to problem-solve "outside of the box". Proficiency in Microsoft Suite, PeopleSoft, Yardi, OneSite and Outlook. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Chef Table Assistant
LEVYS RESTURANTS-Chicago, IL
July 2023 to September 2024
Worked in members only Club at Wrigley Field for Chicago Cubs season. Responsibilities were cleanliness maintenance of gourmet buffet area as well as customer service. Also worked at outside grill in Catalina Club at Wrigley Field assisting grill chef with food preparation. Customized customers/members food orders at grill.
Case Aide/House Manager
Lutheran Social Services of Illinois-Chicago, IL
September 2023 to July 2024
Provided individual and group case management services for a non-profit organization. Healthy Start Recovery Home. Oversaw day to day group meetings and planned social activities for clients. Managed content of daily meditation and check-in with clients and supervised house maintenance. Assisted clients with transportation issues and job search.
Compliance Technician
Commonbond Communities-Saint Paul, MN
March 2021 to November 2022
Assisted residents In section 8 property to apply for and recertify for continued residency. Met with residents to walk them through the process. Processed all applications and recertifications according to HUD guidelines. Light office work and organizational skills required. Administrative/Compliance Assistant
Express Professionals/Brookstone at Coles Park-Libertyville, IL March 2020 to March 2021
Administrative assistant for a property management which accepted PBV, and section 8 subsidies. Took existing clients through recertification process, as well as processed new applications. Understanding of HUD guidelines and local housing authorities. General office work such as accounts payable accounts receivable, filing, reception.
Financial Aid Advisor
Capella University-Minneapolis, MN
November 2018 to October 2019
Provided exceptional customer service and financial aid expertise to Capella University learners in call center. Fostered personal and relevant experiences to learners and internal partners. Proficient in CRM systems including PeopleSoft; utilized Microsoft products. Subject matter expert in Graduate Plus Loans, Scholarships and Grants and 1098T.
Event Specialist
Sky Zone-Saint Louis Park, MN
June 2018 to November 2018
Created memorable and organized events for individual and corporate customers at eleven nationwide locations for indoor trampoline park. Customer service and sales in call center. Documented all customer interactions, accepted payments, discounts, sold annual passes and provided troubleshooting when necessary.
Benefits Advisor
AON Reinsurance-Lincolnshire, IL
June 2013 to August 2014
Utilized consultative selling techniques to transition retirees off their employer health plans to the Medicare open market in call center. Customer service representative assisting retirees navigate Medicare supplement and advantage products. Licensed insurance agent. Office Manager
CATCO-Des Plaines, IL
October 2007 to April 2010
Managed small bus company for an alternative highschool. Duties included supervision of staff of 15 drivers, payroll, hiring, configuration of routes, and ensuring drivers were up to date with special licensing. Controller
Dowd & Dowd, Ltd.-Chicago, IL
January 1991 to May 2005
Managed accounts payable, receivable, collections, general ledger and financial reports. Maintained operating accounts such as payroll, 401k, client escrow and partner accounts. Responsible for management of 401k plan. Prepared tax information. Prepared expense reimbursements and billed expenses. Organized client and employee promotional events. Education
Bachelor's degree in Fine Arts
Saint Mary's University of Minnesota - Winona, MN
Skills
• Customer service
• Accounts receivable
• Accounts Receivable
• Food safety
• Microsoft Outlook
• Windows
• General ledger accounting
• Time management
• Yardi
• Fair Housing regulations
• Payroll
• CRM software
• LIHTC
• Administrative Experience
• Property management
• Store management
• Cooking
• Section 8
• Office management
• Office Management
• Clerical experience
• Organizational skills
• Microsoft Word
• Microsoft Excel
• Retail sales
• PeopleSoft
• Bookkeeping
• Leadership
• Computer skills
• Driving
• Analysis skills
• Accounting
• HIPAA
• Fair Housing Regulations
• Hotel experience
• Cash register
• Databases
• Salesforce
• Tax Experience
• Communication skills
• Sales
• Microsoft Office
• Accounts Payable
• Events management
• Account reconciliation
• Supervising experience
• Guest relations
• Accounts payable
• Property Management
• Financial management
• Cash handling
• Front desk
• Interviewing
Certifications and Licenses
Driver's License
ServSafe
Driver's License
June 2022 to December 2026
Contact this candidate