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Manager Customer Service

Brandon, Florida, United States
November 15, 2018

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David Manley

**** ********** **** *****, *******, FL. 33596

(CELL) 863-***-****

Current Job Search Objective

To find a new professional opportunity allowing me to utilize my 25 years of progressive management experience. I am open to new challenges with a company that can benefit from my experience in tough operational assignments. I am used to difficult roles, hard work and building great teams. I will utilize my diverse knowledge base and high level management skills to be a strong asset that will benefit and strengthen your company.


American Compliance Technologies September 2014-Present Operations Manager

In direct responsible charge of all operations for a mid-sized environmental services company. Company specializes in emergency response, remediation, engineering, consulting, waste management, wastewater treatment, safety training and large scale projects. 100 employees, yearly operating budget of 15-20 million.

2012-August 2014 Regional Director of Operations- Fixed Facilities and Logistics

Heritage Environmental Services, LLC. and Heritage Transportation, LLC.

Director in charge of managing all operations and personnel for the Indianapolis Treatment Center, the Roachdale Subtitle C and D Landfills and Heritage Transport, LLC.

Responsible for directing regional operations for over 200 employees in 3 divisions located throughout the United States. Directly accountable for safety programs, compliance, training, financials, budget, P&L, CAPEX, the national transportation network, customer service, approvals, pricing, R&D, special projects and long term business development strategy.

Job duties include responsible charge and operation of a full service RCRA Part B TSD and hazardous wastewater treatment plant, solids stabilization program, fuels blending program, 120,000+ drum management program, recycling and Lab Pack/Depack operations, QA/QC Laboratory, RCRA Subtitle C and D Landfills and the Heritage Transportation Company with 200 power units nationwide. Special projects and assignments taken on as needed with direct report to senior executive management for the company.

Other Positions Held in the Environmental Services Industry

2002-2012 Indianapolis Plant and Landfill Manager- Heritage Environmental, Indy

1999-2002 Service Center Manager- Heritage Environmental, Chicago

1996-2002 Operations Manager- Drum and Chemical Treatment Departments- HES, Indy

1993-1996 Facility Supervisor- Drum Department- Heritage Environmental, Indy

1992-1993 Lab Pack/Depack Field Chemist- Heritage Environmental, Indy

1991-1992 Geologist- Indiana Department of Environmental Management

Education and Certifications

Indiana University, Bloomington, IN- Bachelor’s Degree in Geology 1991

Skills and Expertise

Florida Phosphate Chemical Plant Certification

MSHA mine safety training certification

Indiana Class D Wastewater Treatment Operator Certification

Responsible Charge for a premier RCRA Part B TSD and hazardous WWT Plant

Hazardous, industrial and biological wastewater treatment for discharge to POTW expertise

Hazardous waste solids stabilization to meet LDR to Subtitle C or D Landfill expertise

Hazardous Subtitle C and Subtitle D Landfill Management- Responsible Charge

Indiana Certified Landfill Operator

General Manager of Heritage Transport, LLC

Management of over 200 managers, supervisors, administrators, employees and drivers

Responsible for all safety, compliance, permitting and interaction with State, Local and Federal Agencies- extensive dealing with FDEP, IDEM, EPA, DOT, OSHA and DEA

Knowledge in all areas of RCRA hazardous waste management including container management, materials processing, disposal and brokering

Extensive contacts with 3rd party vendors within the Waste Management Industry

Lab Pack/Depack and consumer goods program management

Fuels blending program management

Management of a quality QA/QC Laboratory

Responsible for P&L, budgeting, purchasing, CAPEX and all other related duties associated with managing the operations of 3 divisions with an annual operating budget of over 70 million dollars/year

Significant Achievements:

In direct charge of operations for 7 of the most profitable years in the 37 year history of the company

Turned the Chicago Plant from 300K in the red to 1.3 M in the black in 2 years

Personally implemented waste tracking, training and management procedures for all the other TSD’s in the HES system

Set all time low recordable rates, including 3 years with no recordable injuries

Set a new standard for regulatory compliance at the facilities under my responsibility

Met or exceeded budget expectations in 9 of 11 years as Plant/LF Manager

Made Heritage Transport profitable and on budget after only 2 years in charge

Built teams, improved customer service and employee relations between companies

Ran major projects solving problems and overcoming obstacles helping to take the company to a new level of profitability and stability over 20 years of service



John has an extensive background in IT, Finance, Business and Leadership/Management. WTI is one of the premier incinerators in the United States. John has 20+ years of industry and leadership experience and the credentials and education to prove it.

Phone- 330-***-**** E-Mail-


Troy has had great success in the environmental industry and now owns and runs an extremely successful industrial services company. His previous experience was in the waste industry as Senior VP of Sales for ESI and HES.

Phone- 317-***-**** E-Mail-


I have worked with Chris for over 20 years. From the night shift working as supervisors in the trenches to moving our way up through the management chain. Chris is a proven professional who now manages one of the premier WWT plants in the United States.

Phone- 317-***-**** E-mail-

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