Operations Clinical Coordinator

Milisa Van Steenis

Data Entry

**********@*****.*** 614-***-**** Columbus, 43204, USA

http://linkedin.com/in/milisa-van-steenis-72861924a SUMMARY

Detail-oriented administrative professional with extensive experience in data entry and support roles. Proven ability to streamline processes and enhance data accuracy demonstrated through roles as an Inpatient Clinical Coordinator and Onboarding Specialist at United Healthcare. Skilled in maintaining precise records and managing multiple administrative tasks effectively. Committed to leveraging organizational skills and remote work proficiency to contribute efficiently and enhance operational workflows in a remote data entry position.

WORK EXPERIENCE

Inpatient Clinical Coordinator United Healthcare, Optum 04/2023 – Present, Everett, USA

Reviewed inpatient and surgical authorizations to ensure accuracy, compliance, and document integrity. Coordinated with providers to expedite authorization processes. Served as a Subject Matter Expert (SME) on documentation improvement and coding. Guided the team on coding protocols to promote continuous improvement. Assisted in streamlining processes, reducing delays, and enhancing patient care outcomes. Evaluated inpatient authorizations for accuracy, significantly improving approval rates for urgent surgical cases and optimizing care timelines.

Maintained precise CPT-4 and ICD-10 code records to meet regulatory standards. Demonstrated knowledge of criteria for validating cases across all states. Onboarding Specialist/Executive Assistant United Healthcare, Community and State 04/2022 – 04/2023, Columbus, USA

Operated within the corporate office for UHC under the MCP for the Ohio Department of Medicaid. Supported four teams of RN Care Coordination Managers (CCMs) and supervisors in onboarding new hires. Conducted remote orientation sessions during the first three days of employee onboarding. Provided ongoing Teams chat support throughout the employment period. Managed procurement of supplies for supported teams and ordered necessary items to be shipped to new hires' homes. Configured computer platforms and programs for new hires. Supported the CEO, CFO, and COO of Ohio UHC Community and State. Attended all meetings related to the Ohio Department of Medicaid and Managed Care Plans. Ordered computers, hardware, and supplies for the executive office and my team. Generated daily reports using Microsoft Outlook, Excel, and Teams. Facilitated the outboarding process for supported teams as well as my own. Substance Abuse Counselor/Case Manager Community Medical Center 03/2021 – 04/2022, Columbus, USA

Managed a caseload of 65 clients, employing MI and CBT counseling theories combined with trauma-informed care. Conducted assessments and developed treatment plans for new clients. Ran OARRS and MITS checks, as well as reviewed the latest drug screenings before seeing each client. Renewed treatment plans for all clients every 90 days, ensuring their needs were met. Assisted clients with care management needs, facilitating appointments with providers, securing Medicaid, and processing food, housing, and employment applications.

Acted as a liaison to the courts and probation/parole for clients during signed releases. Patient Services Representative/Toxicologist Comp Drug 03/2019 – 03/2021, Columbus, USA

Collected and examined urine, blood, and saliva specimens while following Chain of Custody (COC) procedures. Identified and rectified issues with test performance efficiently. After promotion, served as a Patient Services Representative (PSR) during the COVID-19 pandemic, maintaining full patient contact.

Checked in patients to receive daily medications and alerted counselors to any issues. Lead Sorter Volunteers of America

08/2016 – 03/2019, Columbus, USA

Processed donations in the warehouse, moving items from skid to store hanging area in front of the warehouse. Sorted donations by quality and season, expediting new and higher-quality items. Assisted in other operational areas as needed.

Initially hired as a sorter but advanced to lead within 90 days by demonstrating speed and accuracy. EDUCATION

Master of Science - Clinical Mental Health Counseling Antioch University-New England 08/2025 – Present, New Hampshire

Bachelor of Science - Integrative Studies in Behavioral Health Indiana Wesleyan University-Marion 06/2022 – Present,

Associate of Science - Human Services Indiana Wesley University-Marion 09/2019 – 06/2022,

SKILLS

Internet, Remote Work Skills, Independent, Reading, Writing, Communication, Data Entry, Typing, Administrative, Medical, Warehouse, Delivery, Customer Service

INTERESTS

Represented UHC Community and State of Ohio corporate team for Sesame Street’s Comfy Cozy Spaces program, collaborating with CareSource, Columbus Metropolitan Housing Authority, and Impact to help children develop coping skills and learn to build trust., Assist with teaching groups of colleagues about cultural humility, cultural diversity, and the importance of everyone feeling comfortable coming to work as their authentic self., Teaching colleagues about the DEI (Diversity, Equity, and Inclusion) atmosphere at United Healthcare. Participate in virtual education/training with the corporate team across multiple state lines. Focusing on biases, cultural sensitivity, and working on cultural competence development.