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Engineer Field Service

Location:
Hickory, NC
Posted:
October 13, 2018

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Resume:

SHEETONG HER

**** ******* ******, ******, ** ****8 C: (828) 851- 6519 ac7de0@r.postjobfree.com

PROFESSIONAL SUMMARY

CORE QUALIFICATIONS

EXPERIENCE

**/**** – 02/2017 ELECTRICAL FIELD SERVICE ENGINEER NSC USA Fort Mill, SC

Provided field services and PM’s to Customers covering the USA, and Mexico regions. Took full ownership of role - organized field assignments and collaborated with customers to ensure satisfaction.

Field Service Engineer with management experience and ability to work well with various level of an organization. 11 years of experiences in electro-mechanical maintenance with 5 of those years being in manufacturing environment. Utilized appropriate technical documents, drawings, and software to improve, and better troubleshoot control systems. Highly organized, detail oriented, and self-motivated. Profound ability to work independently and in a team. Team Leadership/Training

Service/Installation

Customer Service/Communication

Reporting

Safety

Troubleshoot/Analyze process

Industrial AC/DC Motor and Controls

PLC Siemens TIA Portal v13

PLC Siemens S7

06/2012 – 06/2013 FIELD SERVICE ENGINEER

Biotage Charlotte, NC

Delivered high quality services, working closely with customers in the areas of Analytical Sample Preparation and Synthetic Organic Chemistry. Installed new Biotage systems, trained customers on safe and successful use. Performed preventative maintenance and repair - keeping the installed base of products running at peak performance. Successfully developed and expanded services within the assigned regions Promoted the sale of services, PM programs, and spare parts Issued quotes for service priced from $2,000 to $20,000 Installed and Commissioned Automatic and Stand Alone Press Lamination machines valued between $350,000 and $2 million

Worked with a team of 7 people on projects lasting 1 to 4 months Communicated daily with Customers and provided weekly written/phone reports to Project Manager and Supervisor in regards to the current project Answered Customer’s requests related to machine troubleshooting, parts identification, preventative maintenance, and training Utilized PLC programs and drive software for problem solving, mainly with limited programming changes, per Customer and OEM manufacturer request Aided the sales representatives through courtesy visits and technical support Organized own schedules and travel arrangements with a focus on cost saving Provided troubleshooting, diagnoses, repairs, and verified operational performances of Biotage instruments valued between $30,000 and $50,000, and related consumables Issued and promoted service contract for Biotage machines Ensured maximum preparedness by reviewing problem descriptions with Customers and Specialists

Completed 5 to 10 work orders promptly on a weekly basis, and managed project closure, including communication with Customers

Used knowledge of products and Customer’s needs to suggest potential solutions to Customers and provided Customer’s feedback to both sales and marketing departments Assisted internal Technical Support in Customer phone support and returned instruments repair

EDUCATION

Bachelor of Science in Electronic System Technology Southern Illinois University of Carbondale

Military Education School (Management/Leadership courses) Fixed Wing Electrical/Instrument I-Level Avionics Technician Course; Aviation Electrician’s Mate Technical Common Core Course

07/2002 – 06/2006

08/2005 – 12/2009

06/2005 – 07/2005

11/2002 – 07/2003

AVIONICS MAINTENANCE TECHNICIAN

U.S. Marine Corps Cherry Point, NC

Interpreted and applied electronic schematics and technical manuals to proficiently troubleshoot and maintain all avionics systems. Ensured subordinates were properly trained and knowledgeable in installation and repair of multiple types of wiring and flight systems. MILITARY

United State Marine Corps

Corporal, Honorable Discharge

01/2010 – 06/2012 MAINTENANCE TECHNICIAN

Continental Teves Morganton, NC

Ensured manufacturing equipments was yielding products in accordance with approved standards. Maintained all production and support equipment to ensure high efficiency and reduce defect rates. Directed Assembly Operators in daily functions, coordinating production runs and manufacturing processes.

SHEETONG HER

1769 Lazenby Street, Newton, NC 28658 C: (828) 851- 6519 ac7de0@r.postjobfree.com Properly maintained high speed automation equipment, tooling and associated machineries to designed standards

Worked with Engineering division to continuously improve Quality, Cycle Times, and Process Performances

Monitored measurement systems, SPC, or other performance indicators, and proactively responded to negative trends

Performed basic PLC programming skills to troubleshoot equipment and associated processes

Facilitated repairs or adjustments to improve the performance of the line and comply with quality standards.

Retained accountability for avionics components and accurate assemblies/installations. Ordered repair parts in accordance with technical publications Completed work orders after completion of repairs

Organized shop cleanliness and tools accountability



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