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Data Entry Sales

Milpitas, California, United States
January 04, 2019

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Mark Sok

**** ******** **

San Jose, Ca *****


Job Related Summary:

Experiences in Quality Assurance Management, QC, Document Control Management Systems

Intermediate computer skills with 10+ years of working knowledge with MS Office including Excel for spreadsheets and analysis using pivot tables.

Experience working in matrix organization and prior experience in interacting with Line of Business

Experience working with and managing testing teams to achieve project/program quality goals

Excellent analytical and problem-solving skills

Analytical, strong research capabilities, trained in investigative reporting, and detail oriented.

Professional, excellent communication skills, strong interpersonal skills, able to learn new applications at an extremely fast rate, and work well under pressure in a team environment.

Excellent communication and interpersonal skills.


Demonstrates effective oral and written communication skills.

Able to establish and maintain proactive and professional relationships my peers.

Outstanding solid clerical, organizational and exceptional typing skills.

Demonstrates solid time management skills.

Demonstrates advanced database skills.

Has a broad knowledge of most database systems.

Ability to plan and organize work.

Ability to perceive and analyze problems, develop alternatives and make or recommend sound decisions.

Exceptional supervisory skills.

Quick understanding of work products and services that are provide by companies.

Effective communicational skills.

Technical Skills:

Systems: PC/Mac PC Troubleshooting, Repair, Software, Wiki

Environments: Microsoft Window 95-current, Mac OS Type 90-150 WPM, Apex, CSS, Visual force

Database: Hadoop, Sql, DBMS, Oracle RDBMS, MySQL, Teradata, Microsoft Access

Applications: Office, Word, PowerPoint, Aconex, Excel, Outlook, WebEx, Suite 2004,

Networks Experiences: TCP/IP, DHCP, DNS, Hubs, Routers, Switches, Backups, Restores Connection

Software: Oracle, Salesforce, Superform, MasterControl, Adobe, Adobe Acrobat Pro, Adobe Life Cycles, Unix, Siebel, Python AutoCAD, Solidworks, Kofax, SharePoint 2003-2016, Visio, Microsoft Office 2010/365, Photoshop, Trillium, Informatica, Power Point, HTML, Linux, Perl, SAS


BS, Computer Information Systems, DeVry University, 2001 - 2005

A.A Liberal Arts, Modesto Junior College, 1998 - 2000

Professional Experience:

Supermicro San Jose, CA October 2017 – Current

Document Control Specialist

ISO 9001, ISO 13485 Medical Devices ISO14001 EMS Documentations.

Assign workload Application Engineers within the department.

Using QMS, pFMEA, pFMCA, KPI under standards and procedures for ISO 9001, ISO 13485

Issuing NCR to non-compliances and nonconformance during audits.

Provide Quality procedures ISO training to TS department such as root cause analysis, analysis fault tree etc.

Coordinates with all forms of stakeholders, directors and managers to improve ISO process.

Create WIP, SOP, and other forms of documentations

Write procedures for Technical Support department.

Processing of all BOM’s, Engineering Change Requests (ECR's) and Engineering Chance Orders (ECO's).

Create and design work place and create stable working warehouse environments

Coordinate with divisions of companies in other countries and work to create a better department.

Heavy Data Entry/Alpha Entry.

Quality Assurance raw, in-process computer (Hardware)

Direct and train 132 Technical Support Application Engineers and MB-PM on SOP and ISO standards.

Creating Scripts, HTML, and Microsoft office.

Data Analysis, Inventory Control Management of computer components primary hardware.

Design and implement work procedures for department.

Creating Minutes Meeting, for internal departments and globally.

Applies company technical support documentations and quality systems requirements for continuously assess,

Evaluate and make improvements in documentations systems.

Using SAP and company proprietary software to created and format work orders and procedures.

Create and Manage Database Inventory Control Management Systems.

Internal audits of departments within company’s guidelines and procedures.

PG&E (Contract) San Ramon, CA March 2016 – September 2017

Associate QA Engineer II

Applying applicable engineering standards and guidelines for the creation of construction drawings.

Supporting engineering design with the required calculations and/or accepted detail requirements.

Work and interface with various entities, both government and private, to address and coordinates and required

Permits, documentation and other required protocols to enable the project to be built.

Creates the material inventory and design specifications.

Analyzed, coordinated and administered the processing of all Engineering Change Requests (ECR's) and Engineering Chance Orders (ECO's).

Coordinated, processed and tracked all customer Request Approval for Change forms (RAC's) and Customer Notification of Change forms (NOC's).

Coordinated ECO review and approval meetings and recorded meeting notes.

Interacted with engineers, manufacturing, management, purchasing and quality personnel to determine change requirements, evaluate type and scope of change, parts disposition, checked redline drawings, BOMS and documents and implemented approved changes using AutoCAD, then notifying personnel of completion.

Creating store and share access using SharePoint

Write and implemented automated daily logs for submission of issues using SharePoint platform to ensure all viable information are dealt with 100% proficiency and accuracy including verification and validation of accuracy of the data sets.

Inputting gas and electrical meta-data, uploading/downloading to document control systems.

Performs technical assessments, which will include field assessments and exploring the constructability and practicality of the design with various stakeholders to arrive at an optimum and realistic design.

Prepares cost estimates or pricing estimates as required.

Data Analysis, GIS, Google Maps Pro

Investigation of Non-Conformances and using CAPA Management APP to enables to quickly identify and investigate non-conformances.

Supports the preparation of plans, specifications for capital projects.

Prepares accurate engineering layouts, drawings and other documents using CAD base programs.

Using software programs such as Citrix, SharePoint, SAP and other PG&E confidential programs and utilizing them to created, problem solve,

And/or intentionally create systematic issues which in turn will be solve beforehand or problems that may or may arise will always be solve here and now.

Heavy Excel and Words usage

Using various hand help/manual instruments and tools to conduct measurements/dimensions required to perform

Engineering calculations and/or assessments.

Tesla, (Contract) Fremont CA December 2015 – March 2016

Quality Control Analysis

Document Control Analysis, Created Google docs pivot table, Microsoft excel spreadsheet.

Using ERP/MRP systems for all Tesla products.

Record keeping. Create own database for information analysis. Microsoft Access & SharePoint 2016

Create visual presentation, technical writing.

Uploading/downloading cycling of large sets of master data and meta-data while integrating new data protocols.

Creating new data software programs per request, integrating pre-cycle data to newer systems.

Perform exceptional data analysis of inventory, Inventory rotation 3 months’ interval

Responsible for creating and maintain new work environments within each different department/zone.

Inventory Control Management. Ordering Items for Model X, S

Organize and created proposals for efficiency.

Contact Vendors, Purchase of All Consumables for all departments, Relaying information and parts, which are critical to development.

Collaborated cross-functionally with Engineering, Program Management, Supply Chain, Manufacturing and other supporting functional departments to structure new products and document product changes in the product lifecycle.

Created and released Bill of Material (BOM) structures based on input from Engineering and Manufacturing.

Released part numbers accurately in Agile PLM system, including review and collection of data and documentation from Engineering or Program Management.

Developed and implemented best practices for documenting changes and on-going improvement to streamline processes.

Ensured data integrity between Agile PLM and Oracle ERP systems throughout the change cycle.

Ensured Change Orders complied with policies, procedural guidelines and systems.

Trained and coached Agile users on creating and completing compliant Change Orders (ECO/MCO/MDO).

Coordinated the accurate documentation of changes through interface with technical publications, Program Manager, Engineering, and Materials.

Contributed to the automation of a Failure Analysis Report used worldwide to improve efficiency, including testing and validating, saving significant labor required for daily report generation.

Assisted in developing Agile Team Enhancement for v9.3, adding features for efficient Agile use.

Word processing of all internal and external data.

Gather information from manufacturing and recreated instructions in different format.

Created training manuals for new hires so they hit the ground running.

Design and implemented structures and areas for workspace and safety protocol of environments in a manufacturing facility.

Created and designs new implementations of rules, guidelines and regulation for different protocols such as structures and integrity of a given objective.

Design and created locations and storage facility for Model X and S consumables.

Inventory control of all consumables and other items, consumables rotation monthly.

Apple, (Contract) Cupertino CA May 2014 – June - 2015

Salesforce Developer

Created Excel Reports, Created Custom objects, fields, such as Dashboard, Sales, Account, etc.

Created, design and developed of rules, triggers, validation and other customizations within Salesforce

Administered Salesforce CRM applications for Sales and Marketing in various aspects for the Sales Departments.

Created APEX triggers, test methods and visual force pages to implement custom functionality.

Responsible for all activities related to configuring Data Loader, uploading data in CSV files into salesforce while checking for integrity within the data.

Analyzed and Created Custom Profiles as required for Apple needs and implemented Object level, Field level and Record level security.

Technical Writings of Reports in different styles and formats.

Full internal and external support of the data for all line of business, which includes all Apple products and its advertising agency.

Created custom reports to generate report types.

Quality Control of Excel documentations before uploading or updating salesforce.

Created email templates in Text, HTML, pdf. In addition, Etc.….

Creating roles, profiles, page layouts, workflows, Approval process.

Performed data entry/alpha entry, document reviews, word processing of all documentations.

Perform Data analysis and migrated any data from SQL database to salesforce.

Creating gap analysis document, identifying data in business process and workflows of Apple before implementation into salesforce

Developed and Customize salesforce application base on users’ needs and preferences.

Free-Lancing January 2013 – April 2014

Friend Finder Network (Contract), Sunnyvale, CA January 2012 - September 2012

Customer Service Quality Control Master


Prepared MS Excel reports (Pivot Tables and Spreadsheets).

Performed data analysis, statistical sampling techniques including cluster, systematic and stratified.

Developed strategies to analyze appropriate data while implementing accurate data streams and solutions.

Gathered data necessary to accomplish analysis from a number of sources.

Calculated specified problem, state of affairs and crisis, examine for solutions using data analysis practices and arrange analysis reports.

Transferred and copied data onto master servers.

Transferred hard drives to master servers.

Completed employment verification requests (internal and external requests).

Performed data entry/alpha entry, document reviews.

Involved in quality control of documents.

Maintained all confidential documents such as ID, SSN and personal information.

Used MS Access, Babylon and Orca Data Base.

Performed data entry and maintenance for multiple in house and web based tracking systems (Infinium, Security Admin and Attendance Enterprise).

Arranged analysis reports and accountable for any Q&A, complaints and inquires or proposals regarding data inefficiency.

Maintained confidential employee personnel file, communication boards and other recordkeeping spreadsheets.

Create Database, inventory control management systems for all useable products.

Order from vendors whether inside or outside source to make sure we are in the green with usual products.

Created documentations to control field of view and visibility for different departmental areas.

Google (Contract), Mountain View, CA April 2010 - January 2012

Document Control Master


Performed data entry, alpha entry and performed technical writing.

Transferred heavy data from systems to servers. Used EDMS, MS Office, Adobe Acrobat.

Involved in corrections of data, protection of confidential information.

Coordinated and performed confidential document processing activities such as tracking status of document routings, initiating document change orders, assuring implementation of new documents.

Provided clerical and general departmental support including word processing support for the preparation/edit of standard operating procedures.

Creating documentations using Google docs operating at 100% proficiency.

Maintained master document files for departmental.

Maintained documents (files, forms, labels, reports and worksheets).

Involved in labeling and report issuance, control systems.

Transformed data into graphs for presentations using PowerPoint.

Word process of all data and documentations including internal and external analysis of data.

Corresponded with co-workers on documents contracts and any obligations to documents in each department.

Ensured operational process aligned with contracts, procedures and our document control database.

Provided training to any document control technicians and reviews work in progress.

Promoted department improvement/development and further enhanced training on any document procedures that may or may not need to be rectified.

Created specific project document control plans and any technical writings that needs to be relay or process in order for documentation to be at a 100% accuracy for any given projects.

Job Search and Freelance Work June 2008 - April 2010

Simco Electronics, Santa Clara, CA March 2005 - June 2008

Quality Assurance Manager


Prepared data analysis, QA reporting deficiencies.

Proofread/edited reports and certificates, ISO 9000, 9001, ISO I3485 Medical Devices, AS9100-AS9100D CFR 820

Inspection of cable and wire harness under IPC-A-610.

Design and implement QMS under ISO and company guidelines.

Provided technical desktop support and quality control.

Analyzing reports, creating/running test plan, test strategies.

QA/QC of Electronics and Medical Devices.

Tracked, followed up and managed support requests.

First and Final inspection of Items before being shipped.

Controlled the research database and renewing and or improving storage of data.

Developed a good working relationship with contractors and employees.

Performed inspections of incoming parts, work in process and final products.

Processed heavy document control, heavy data entry, prepared documents.

Processed records and reports for shipping/receiving.

Technical Writing for all aspects of the QA division

Practice preventive correction procedures throughout process of lifecycles.

Prepared and final inspection and discrepancy reports including documentations of products.

Determined acceptability and disposition of defective items in accordance with established procedures.

Conducted supplier and audit incoming parts to monitor product quality level.

Developed test/inspection protocols and techniques for new and existing incoming inspections.

Maintained the supplier corrective action.

Developed statistical techniques for process capability, process control and sampling.

Wrote procedures necessary to the operation of the quality department.

Maintained equipment/instrument calibration program.

Designed systems to record, analyze part quality, and interprets part quality trends.

Assisted in the development of production standards to meet quality specifications and recommends procedural change.

Conducted analyses of tests of a routine degree of complexity and provides appropriate recommendations.

Supported the quality system and quality policy by work instructions and creating records to meet the requirements of the quality system regulation and ISO registration.

Job Search December 2004 - March 2005

ACMA Computers, Fremont, CA February 2003 - December 2004

Account Manager


Assisted with marketing plans, development of sales materials and internal products to grow our advertising business.

Provided phone sales technical support. Motherboards, PCBA, Racks, Mounts.

Involved in lab work, build desktop, laptop, servers and rack per customer request.

Provided customer’s services to consumers and clients.

Supported sales team with online advertising clients and agencies.

Full line of business and customer support in all forms of communications.

Assisted with research proposals, quotes and special projects as needed.

Made sure all items are in working order before shipping.

Created different structures in different database formats per lab request, including, Sql, DBMS, Oracle RDBMS, MySQL, Teradata

Addressed client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.

Ensured customers are proficient in using services by identifying user needs and provided training and consultative services, B2B interactions.

Identified client accounts who were shrinking, reach out to client to ensure accounts are retained.

Handled networks, routers, switches, servers, DDNS, DNS, DHCP, ping etc.

Installed, updated, supported and troubleshot desktop, laptops and servers.

Used Windows XP, Office 2007, ArcView GIS, Adobe CS4, MAS200 and Accounting software.

Recommended hardware and software based on user need.

Installed memory, hard disks and cards into laptops, desktops and servers.

Involved in Blackberry and smart phone provisioning.

Documented and regularly updated protocols/checklists/processes for tasks.

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