Order Entry Lab Liaison and Lead Technician with 7+ years of

EMPLOYMENT HISTORY

Order Entry Lab Liaison

EssilorLuxottica, Columbus — Oct 2020 - Jun 2025

Lead Technician

Safecore, Columbus, Ohio — Nov 2018 - Nov 2020

**** ********** ******, ********, **, 43228 • 614-***-**** • **********@*****.*** LaTonya Dela Cruz

customer service/ data entry

Order Entry Lab Liaison with 7+ years of experience optimizing order processing and lab coordination to improve turnaround and accuracy. Skilled in data entry, Oracle inventory controls, Excel, Salesforce and Rx systems to resolve customer issues, reduce discrepancies and streamline workflow. Strong problem-solving, training and cross-functional collaboration skills, with a focus on scaling efficiencies and advancing operational reliability. Used Excel and other Microsoft programs to provide customer service request per patient Apply problem-solving skills to address diverse challenges, ensuring timely solutions. Provided customer service solutions to missed ETA’s, handled questions or concerns Crossed trained in frame receiving, tracing and mounting of frames and lenses Coordinated with teams to priortize order processing, enhancing workflow efficiency and improving turnaround times.

Implemented comprehensive inventory checks using Oracle, ensuring accuracy and reducing discrepancies in stock management.

Utilized Salesforce to effectively address customer inquiries, fostering trust and loyalty through timely resolutions.

Developed training materials for staff on Rxnet and Optifacts systems, leading to improved user proficiency and operational effectiveness.

Maintained precise records of customer orders and modifications, ensuring compliance with specifications and minimizing errors.

Led machine troubleshooting, ensuring 98% operational efficiency and minimal downtime. Implemented efficient medicine repackaging, enhancing workflow and reducing errors by 40%. Streamlined repackaging processes, enhancing efficiency and reducing errors, resulting in improved medication accuracy for patient safety.

Trained new associates on operational protocols, fostering teamwork and ensuring consistent performance across shifts.

Conducted machine troubleshooting to identify issues swiftly, minimizing downtime and maintaining production schedules.

Implemented labeling verification systems, increasing accuracy in medication distribution and strengthening compliance with safety standards.

Managed operational documentation meticulously, ensuring all records were up-to-date and aligned with regulatory requirements.

Oversaw machine maintenance protocols to ensure peak performance, achieving substantial improvements in production uptime and operational reliability.

Mentored junior technicians, fostering a collaborative environment that improved team cohesion and skill development.

EDUCATION

bachelor of business management

University of Phoenix-Arizona — Jan 2025 - Jun 2027 GPA of 3.1

SKILLS

Data Entry

Experienced

Problem Solving

Expert

Optical Knowledge

Experienced

Distribution

Expert

Oracle

Expert

Microsoft Excel

Expert

Microsoft Word

Expert

Microsoft PowerPoint

Expert

Organization

Expert

Project Prioritization

Expert

QAD

Experienced

Vantage

Expert

Machine Troubleshooting

Expert

Label Verification

Expert

Training

Expert

Customer Service

Expert

Account Management

Expert

Leadership

Expert

Medical Terminology

Expert

management

Skillful

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