Customer Service Representative
Resume:
Jamesa Ferrell
Miami, FL *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Inktel Contact Center Solutions - Doral, FL
June 2017 to April 2018
Inbound call center, I was a CSR for UGG. Excellent customer service, handled customers product orders and shipping issues, placed orders according to the company policy, product knowledge and up selling.
Sales Support Representative
Alorica - Cutler Bay, FL
March 2016 to June 2017
Providing excellent customer service and meeting sales expectations for Direct TV, answering inbound calls
Customer Service Representative
iQor AT&T Asurion Agent - Miramar, FL
June 2015 to March 2016
Responsibilities
Answering phones, following policies and procedures dealing with AT&T Asurion insurance, carefully listening and dealing with customers handling and finding solutions to their problems. Accomplishments
Meeting goals and good attendance
Skills Used
Computer literate, typing 34 words per minute with data input, customer service, and answering phones
Security Officer
Platinum Security Group - Miami, FL
September 2014 to May 2015
Responsibilities
Worked as a Rover and Guardhouse at a high Rise condominiums, wrote Daily reports every hour, I patrolled 37-54 floors every hour looking for down lights and leaky pipes while doing my deggy checkpoints when I rovered. At the gatehouse I asked for identification, make and model of the guests vehicle and also retrieved their tag number and called the resident to let them know their guests has arrived.
Accomplishments
I was always very helpful with the residents and made sure they were accommodated. Always stayed professional, and was very committed to the property. Skills Used
Observed and Reported
Security Guard Officer
DSI Security Services
April 2013 to August 2014
Security Officer
Blackwater Agency - Doral, FL
March 2011 to November 2012
Responsibilities
Condominium Posts, Gatehouse, Front Desk, Camera watching, Rover Guarded Areas, Special Detail Accomplishments
I was very reliable, And had excellent customer service to the client. Skills Used
Customer service
Sales Associate
Walmart
2007 to 2010
Paint Department Associate
Home Depot
2005 to 2006
Education
Diploma
Ace Academy
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